k800i 02 problems

Nick Soapdish · 21-12-2006, 05:53

Just sent my 3rd k800i back. The first one kept switching itself off. When it was sent back to my 02 store they swapped it for a refurbished one which doesnt switch off and also randomly crashes. I have insurence on it but im getting sick of having to send the phone back due to either a hardware problem or them damaging it.

Where do i stand? Can i demand a completly brand new handset? My contract began in july/august

21-12-2006, 11:02

Your problem began when you initially accepted a replacement refurbished handset in place of your new faulty handset.

You can certainly try and ask for a new handset now, but don't be surprised if they fob you off with a repair or at best a replacement refurbished handset. Changing it for a different model handset would be entirely up to the retailers goodwill.

What does the insurance cover? I guess its just loss and/or accidental damage, not faults that have developed, so that won't be of any use in this instance.

Finglonga · 21-12-2006, 17:18

You don't need insurance for a faulty phone for the first 12 months at least. You only need it against damage and/or theft.

The phone is guarenteed so you are entitled to a new phone depending on how long you had the original one for. Or if it has gone past a certain date then they must repair or replace it to an item of the same value. It is there discretion as if they give you a refund though.

ianoel230982 · 21-12-2006, 20:54

policy is that is covered by manufacturers warranty so you'll need to take to store for repair, if it comes back from repair with the same fault 3 times u can then have a replacement, but not until.

mrhaunted · 22-12-2006, 15:31

get the programme from sony ericcson u can download, phone update sercise. follow the instructions and it updates ur phone with the latest firmware, whicjh isnt on the phone when you get it, i had a few of those problems and its fine now infact baterry lasts longer lol

SPARKIE1984 · 23-12-2006, 11:19

my k800i on orange is crap! the battery life is atrocious, i get about 8 hours out of it max! thats with about 20mins on phone calls and 4 texts!
must admit as my 1st SE im not impressed with them so far.

sparky

Finglonga · 23-12-2006, 11:39

Quote:

Originally Posted by mrhaunted

get the programme from sony ericcson u can download, phone update sercise. follow the instructions and it updates ur phone with the latest firmware, whicjh isnt on the phone when you get it, i had a few of those problems and its fine now infact baterry lasts longer lol

The K800i has not had a Firmware update yet since its launch, plus (depending on network) it has a setting on the phone that checks for updates automatically. Had my phone since they first came out and it checked for an update yesterday(O2) and there was nothing new.

Quote:

Originally Posted by SPARKIE1984

my k800i on orange is crap! the battery life is atrocious, i get about 8 hours out of it max! thats with about 20mins on phone calls and 4 texts!
must admit as my 1st SE im not impressed with them so far.

sparky

Thats bad, I would say there is something wrong there. If your not in a 3g area turn off 3g as it will be consantly be hunting for the 3g signal. I always turn the flash off as well as every time the camera cover is opened the flash is charged wether it is needed or not.

The other half and myself have a K800 and she gets a week out of her battery, I get about 4days depending how much I use it.

Last edited by Finglonga : 23-12-2006 at 11:43.

Nick Soapdish · 23-12-2006, 15:12

Quote:

Originally Posted by Finglonga

The K800i has not had a Firmware update yet since its launch, plus (depending on network) it has a setting on the phone that checks for updates automatically. Had my phone since they first came out and it checked for an update yesterday(O2) and there was nothing new.

Thats bad, I would say there is something wrong there. If your not in a 3g area turn off 3g as it will be consantly be hunting for the 3g signal. I always turn the flash off as well as every time the camera cover is opened the flash is charged wether it is needed or not.

The other half and myself have a K800 and she gets a week out of her battery, I get about 4days depending how much I use it.

thanks for the replies. My biggest problem is i dont feel after a few months they should just be able to fob me off with a refurb which is probably what they will do and wnat to know where i realistically stand

mrhaunted · 23-12-2006, 22:08

belive me it has has an updaye im on o2 in the Uk, living in Bristol, i only updated my phone with the latest firmware avaliable just over a week ago.

mrhaunted · 23-12-2006, 22:09

if you cant get it, your phone must already have it. a quick way to tell wjhen taking pictures does it take a few momments to save?????? if yes then old firmware with the new one this takes a fraction of the time.

Finglonga · 23-12-2006, 22:50

Quote:

Originally Posted by mrhaunted

if you cant get it, your phone must already have it. a quick way to tell wjhen taking pictures does it take a few momments to save?????? if yes then old firmware with the new one this takes a fraction of the time.

Must have it already then, just tried a manual d/load and its the latest one installed.

As for saving pictures can't say I have noticed a lag, seems to do it in an instant.

Mind you saying that I had the 750i and after the update for that it seemed to slow things down. So I am reluctant to install new Firmware when its working ok.

21-12-2006, 05:53	#1
Nick Soapdish Forum Member Join Date: Sep 2005 Posts: 170	k800i 02 problems Just sent my 3rd k800i back. The first one kept switching itself off. When it was sent back to my 02 store they swapped it for a refurbished one which doesnt switch off and also randomly crashes. I have insurence on it but im getting sick of having to send the phone back due to either a hardware problem or them damaging it. Where do i stand? Can i demand a completly brand new handset? My contract began in july/august

21-12-2006, 11:02	#2
dawson Posts: n/a	Your problem began when you initially accepted a replacement refurbished handset in place of your new faulty handset. You can certainly try and ask for a new handset now, but don't be surprised if they fob you off with a repair or at best a replacement refurbished handset. Changing it for a different model handset would be entirely up to the retailers goodwill. What does the insurance cover? I guess its just loss and/or accidental damage, not faults that have developed, so that won't be of any use in this instance. Last edited by dawson : 21-12-2006 at 11:04.

21-12-2006, 17:18	#3
Finglonga Forum Member Join Date: Jul 2004 Location: Stafford. Posts: 4,706	You don't need insurance for a faulty phone for the first 12 months at least. You only need it against damage and/or theft. The phone is guarenteed so you are entitled to a new phone depending on how long you had the original one for. Or if it has gone past a certain date then they must repair or replace it to an item of the same value. It is there discretion as if they give you a refund though.

21-12-2006, 20:54	#4
ianoel230982 Forum Member Join Date: Oct 2005 Location: Lovely England Posts: 139	policy is that is covered by manufacturers warranty so you'll need to take to store for repair, if it comes back from repair with the same fault 3 times u can then have a replacement, but not until.

22-12-2006, 15:31	#5
mrhaunted Forum Member Join Date: Dec 2005 Posts: 93	get the programme from sony ericcson u can download, phone update sercise. follow the instructions and it updates ur phone with the latest firmware, whicjh isnt on the phone when you get it, i had a few of those problems and its fine now infact baterry lasts longer lol

23-12-2006, 11:19	#6
SPARKIE1984 Forum Member Join Date: Apr 2006 Location: amish paradise Posts: 1,919	my k800i on orange is crap! the battery life is atrocious, i get about 8 hours out of it max! thats with about 20mins on phone calls and 4 texts! must admit as my 1st SE im not impressed with them so far. sparky

23-12-2006, 11:39	#7
Finglonga Forum Member Join Date: Jul 2004 Location: Stafford. Posts: 4,706	Quote: Originally Posted by mrhaunted get the programme from sony ericcson u can download, phone update sercise. follow the instructions and it updates ur phone with the latest firmware, whicjh isnt on the phone when you get it, i had a few of those problems and its fine now infact baterry lasts longer lol The K800i has not had a Firmware update yet since its launch, plus (depending on network) it has a setting on the phone that checks for updates automatically. Had my phone since they first came out and it checked for an update yesterday(O2) and there was nothing new. Quote: Originally Posted by SPARKIE1984 my k800i on orange is crap! the battery life is atrocious, i get about 8 hours out of it max! thats with about 20mins on phone calls and 4 texts! must admit as my 1st SE im not impressed with them so far. sparky Thats bad, I would say there is something wrong there. If your not in a 3g area turn off 3g as it will be consantly be hunting for the 3g signal. I always turn the flash off as well as every time the camera cover is opened the flash is charged wether it is needed or not. The other half and myself have a K800 and she gets a week out of her battery, I get about 4days depending how much I use it. Last edited by Finglonga : 23-12-2006 at 11:43.

23-12-2006, 15:12	#8
Nick Soapdish Forum Member Join Date: Sep 2005 Posts: 170	Quote: Originally Posted by Finglonga The K800i has not had a Firmware update yet since its launch, plus (depending on network) it has a setting on the phone that checks for updates automatically. Had my phone since they first came out and it checked for an update yesterday(O2) and there was nothing new. Thats bad, I would say there is something wrong there. If your not in a 3g area turn off 3g as it will be consantly be hunting for the 3g signal. I always turn the flash off as well as every time the camera cover is opened the flash is charged wether it is needed or not. The other half and myself have a K800 and she gets a week out of her battery, I get about 4days depending how much I use it. thanks for the replies. My biggest problem is i dont feel after a few months they should just be able to fob me off with a refurb which is probably what they will do and wnat to know where i realistically stand

23-12-2006, 22:08	#9
mrhaunted Forum Member Join Date: Dec 2005 Posts: 93	belive me it has has an updaye im on o2 in the Uk, living in Bristol, i only updated my phone with the latest firmware avaliable just over a week ago.

23-12-2006, 22:09	#10
mrhaunted Forum Member Join Date: Dec 2005 Posts: 93	if you cant get it, your phone must already have it. a quick way to tell wjhen taking pictures does it take a few momments to save?????? if yes then old firmware with the new one this takes a fraction of the time.

23-12-2006, 22:50	#11
Finglonga Forum Member Join Date: Jul 2004 Location: Stafford. Posts: 4,706	Quote: Originally Posted by mrhaunted if you cant get it, your phone must already have it. a quick way to tell wjhen taking pictures does it take a few momments to save?????? if yes then old firmware with the new one this takes a fraction of the time. Must have it already then, just tried a manual d/load and its the latest one installed. As for saving pictures can't say I have noticed a lag, seems to do it in an instant. Mind you saying that I had the 750i and after the update for that it seemed to slow things down. So I am reluctant to install new Firmware when its working ok.

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k800i 02 problems