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T-Mobile Network problems (inc. Virgin)


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Old 30-12-2006, 20:16
sean2003
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T-Mobile are currently having problems with their network it would appear. Anyone else?

Virgin Mobile confirmed they are aware of issues this evening.
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Old 30-12-2006, 20:24
Stella1971
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Fine in Manchester, on T-Mobile
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Old 30-12-2006, 22:13
RYPW
 
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Fine in Essex and London on T-Mobile.
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Old 31-12-2006, 00:27
Pingu
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Fine in Wolverhampton, T-Mobile.
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Old 31-12-2006, 01:15
[]tter\/\/ard
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Fine in Lancashire, on TMobile
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Old 31-12-2006, 13:09
dangermouse1986
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Theres been problems in Bristol with cell sites, also some sms has been down. Thimk its all fixed now though
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Old 02-01-2007, 00:02
deepfroat
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Originally Posted by dangermouse1986
Theres been problems in Bristol with cell sites, also some sms has been down. Thimk its all fixed now though
I'm in south Wales and have been unable to receive calls or texts on my Virgin phone since Friday 29th December - four days now. Occasionally a text comes through several hours or sometimes a day or two after it was sent.

But I'm puzzled because I can still make calls and send texts - surely if there are network problems they would affect traffic to and from my phone?
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Old 02-01-2007, 22:49
wernroe
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It's affecting anyone using the Bristol switch (which can service different parts of the UK). Tmobile are working on this and as far as I know have just about sorted it.
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Old 03-01-2007, 16:42
aaaasfd11
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I haven't been able to recieve calls for 5 days now, T-mobile customer service say there has been a problem in the Bristol area. Emails are still unanswered. When I ring the call centre it can take 20 minutes before the call is answered and on other occasions the line is hung up. (All I may add are calls made from BT line or other mobiles $$)



Serves me right for using T-mobile I suppose.
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Old 03-01-2007, 17:04
aaaasfd11
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I have recieved a standard letter from T-Mobile saying that a transmitter is out in Bristol affecting quality of calls in Cardiff. I spoke to someone else in the call centre who said that one of the suburbs of Cardiff (Penarth) (Densely populated 30k people) isn't covered by T-mobile any more, and limited coverage in Cardiff Centre! No date or time given to when this can be fixed.

Any one else having these problems?
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Old 04-01-2007, 00:29
wernroe
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I work for T-Mobile and this issue is affecting people all around the country, not just the Bristol area.

It certainly should be sorted by now so if you're still getting problems then it will need to be investigated further.

Record 5 incidents when you've experienced a problem. Makes the events are far spaced apart as possible, an hour each if you can. Record the time when it happened, the postcode of your location when you had the problem and any error messages which came up.

Present this information to Customer Services and they will take it further for you.

Best time to call CS is before 10am.

Last edited by wernroe : 04-01-2007 at 00:30.
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Old 04-01-2007, 03:41
intheknow
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Originally Posted by aaaasfd11
I have recieved a standard letter from T-Mobile saying that a transmitter is out in Bristol affecting quality of calls in Cardiff.
Sounds about right for T-mobile 1 transmitter for the whole of the Bristol area !!!!!!!!

I don't think they quite mean that though.
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Old 04-01-2007, 08:00
wernroe
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It's not a transmitter in Bristol which has been causing the problems, it's the 'switch' which apparently is different (I admit I don't know what it is).
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Old 04-01-2007, 13:52
aaaasfd11
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Thank you for your reply. I had another conversation with t-mobile customer services last night, who confirmed that it was a switch in Bristol associated with a BT exchange that was out affecting a large number of T-Mobile and BT residential customers in S.Wales. Fortuantley this morning service is back to normal both for voice and text calls. It was also made clear that a refund of line rental will be available.

It was a shame that other customer service reps were insistent that it was due to poor coverage rather than equipment failure... which can't be helped
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