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3 msn charge
chris20
03-01-2007
i have been on contract for under a month and the only services i use are tv and msn and in the last few days i have gone from £30 to £45.50 and the only service i have been using is msn. i seem to bee getting charged £2.50 a min for using it i was just wondring has this happen to any one else and what should i do 3 customer service is doing nothing about it and its very anoying i got told free msn for life.
Last edited by chris20 : 03-01-2007 at 10:56
hoopy
03-01-2007
I thought msn was free with 3

Bloody hope so as i've been using it a lot this week
chris20
03-01-2007
that's what i thought but the only service i use is msn and tv and i got a tv add on so cant get charged for that its worrying me a bit
squawkBOX
04-01-2007
Call customer services and ask them to look at the usage on your account. They can see a breakdown of all the charges on the account (even before the bill is created). Anything that is charged, they will be able to see what you have been charged for.
chris20
04-01-2007
i have they keep saying Internet and i never use Internet only tv and msn for the last 2 days i have not used msn and my bill has not gone up the days i did use msn it went up it has to be the msn
lost boy
04-01-2007
Originally Posted by hoopy:
“I thought msn was free with 3

Bloody hope so as i've been using it a lot this week”

It is, going by three's own website anyway.

Anyway,
Originally Posted by chris20:
“i have they keep saying Internet and i never use Internet only tv and msn for the last 2 days i have not used msn and my bill has not gone up the days i did use msn it went up it has to be the msn”

can I ask - are you referring to My3 for the charges making your bill go up? As I know its been a tad ambigious for me a few times lately, particularly on the charges since last bill section... there's been like a difference of £10 - in my favour - between what My3 said and what my bill said, if you get what I mean.
chris20
04-01-2007
yep the bill on my 3 its going up when i use msn i checked on tv and its not because off ad on they are the only services i use
lost boy
04-01-2007
Originally Posted by chris20:
“yep the bill on my 3 its going up when i use msn i checked on tv and its not because off ad on they are the only services i use”

Hmmm. Well, an add on definitely wouldn't show up in 'charges since last bill' anyway I know, so its not that.

Best thing to do is - you may not like this - is call customer service again. However, first get them to confirm that;
a) you've got msn running on your account, and
b) that it's free to use.

Only then mention the charges appearing on My3, and if they say "Internet" again say "but msn's free - you just told me". I'll admit that sounds tedious, but its basically what I did when I first had problems with My3 (I just confirmed my tariff with them) and they were fine, albeit after trying the Orange thing - "oh, just wait for your bill" - and a squabble about VAT (don't ask, lol ).
chris20
04-01-2007
4 times phoned and 4 times they said Internet and they wont sort it i went to the shop today and they said when i get the bill they will phone head office and sort it. it was funny the man said that there customer service is rubish and that was a 3 worker.
Last edited by chris20 : 04-01-2007 at 18:31
Mr Cable
04-01-2007
One Question; Did you download your MSN client direct from 3 or are you using a non-microsoft approved app such as mig33?
chris20
04-01-2007
i use the one 3 provide
chris20
05-01-2007
i have been on contract for under a month and i was just wondring is there any way i can cancel my contract i have had it got charge £1 last night and i had my phone off all day.
broonale
05-01-2007
With mine, msn is totally free. I do use it, not a lot, but mainly to view my e-mails as it is my main e-mail client. I've been with 3 for about 4 months now and have only been charged for the content outside my alllowance. These items are things like premierscores and mobile tv.
I get 30MB per month which is adequate for browsing though most of the content on Planet 3 is free to access and is not included in your browsing. While other sites do not charge, such as the bbc, the provider (3) does charge as the content is outside of allowances.
chris20
05-01-2007
that's the thing i am using the msn provided i spent £5 on a tv add on so its free to watch i never use any thing else because its a rip off but i seem to get charged for using msn or having phone off
hoopy
06-01-2007
Originally Posted by chris20:
“that's the thing i am using the msn provided i spent £5 on a tv add on so its free to watch i never use any thing else because its a rip off but i seem to get charged for using msn or having phone off”

I had a look on My3 and I've not been charged for using msn.

Did you get your phone from a shop, or did you get it directly from 3?

If you got it from a shop, try going in there and see if they can sort the problem out for you.
chris20
06-01-2007
got it from 3 shop it only seems to be on contract not pay as you go found out today its happening to all my friends that are on contract to
hoopy
06-01-2007
Originally Posted by chris20:
“got it from 3 shop it only seems to be on contract not pay as you go found out today its happening to all my friends that are on contract to”


I'm on contract as well and it's not happening with me
chris20
06-01-2007
very strange i wonder is it to do with the £15 a month for 18 months contract we are all on it
hoopy
06-01-2007
Originally Posted by chris20:
“very strange i wonder is it to do with the £15 a month for 18 months contract we are all on it”


Is that £30 per month but you're getting it for £15.

If you are it says on the website it's free.

I wouldn't have thought that it would matter which tariff you were on though.

You should go into the 3 shop you got it from, for them to sort it out.
chris20
06-01-2007
i will be when i get my bill and underline all the Internet charges i have been getting when i have not used it
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