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Old 07-01-2007, 11:31
chrisw100
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Join Date: Jul 2006
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Just rang up and ask to leave homechoice and they said

they need the box back before they take off the mark
(so we can't change our ISP)

is this true
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Old 07-01-2007, 11:46
iSix
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Usually they just want the box back before they will close your account, they usually allow you to move to a new ISP first though.

Try calling again, see if you get a different agent who knows what they're talking about.
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Old 07-01-2007, 15:00
chrisw100
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Thanks all i got is that the mark can't be removed as BT put it there?

I said if i was moving to BT would it get removed and they said NO.

Iam moving to PIPEX homecall and relli don't want the interent cut off for more than 2 days
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Old 07-01-2007, 16:12
iSix
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Originally Posted by chrisw100
Iam moving to PIPEX homecall and relli don't want the interent cut off for more than 2 days
With HomeChoice being LLU, they need to put a cease order on the adsl for you line (after they turn it off), this can take openreach upto 14 days to honour, then you can place an order with your new provider who then have to place a provide order, which again, can take openreach upto 14 days to honour.

So if you're really unlucky you could be without adsl for a month.
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Old 07-01-2007, 16:17
chrisw100
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kk looks like i be up Internet cafes to check my e-mails etc
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Old 09-01-2007, 23:30
Techguy
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does anyone know if OFCOM's new MAC code rules that come into force this month would help him out?
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Old 10-01-2007, 11:47
IRBAH
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HC don't use MACs at present but the removal of the marker should not be affected by possesion of the STB - if you complain to OFCOM directly they can request the marker to be removed for you, as this should be done within around x5 working days (contracts etc do not affect this as they can still charge you as per T&Cs regardless of whether you are using the service).
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Old 11-01-2007, 20:12
overscan
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I think that starts from 14th Feb. I personally wouldn't even think about moving till the compulsory mac code thing is up and running.
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Old 12-01-2007, 00:09
mbear
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Yeah

Also by mid-February, Ofcom will force providers to give customers a Migration Authorisation Code (MAC) for free, to help those transferring an existing broadband service. When passed to the new supplier, a MAC should allow broadband to be transferred with minimal interruption to service. But the drawback is that providing and accepting the codes is voluntary at present.

http://technology.guardian.co.uk/wee...rc=rss&feed=20
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