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samsung no picture message sending
calvin&hobbs
07-01-2007
my wife bought a new samsung zv40 vodafone yesterday. she has not been able to send picture messages but normal text is working fine.I have updated the MMS settings over the internet by download and also done the WAP settings at same time. it is probabaly very bloody simple but what did we miss? the manual isnt very helpful and neither was the samsung website.
thanks for any help
prking
07-01-2007
Check with Vodafone that picture messaging is enabled on her account.
If they are then check the settings. The settings will have been pre-installed, but make sure that the correct set are active (pre-pay or contract)
calvin&hobbs
08-01-2007
thanks very much,will try
midlands_lad
08-01-2007
as prking says, there are two different aspects to using MMS on a Vodafone handset.

Firstly, the SIM card itself needs to be provisioned for GPRS (internet) and MMS (multimedia messaging). (GPRS is required for MMS to function). Vodafone Customer Services can do this for you at network level on an internal system, sometimes it takes 48 hours to take full effect.

Secondly, once the SIM is provisioned, the settings need to be installed into the handset itself, either manually or OTA ('over the air') the second simply being where a text is sent to your handset which automatically installs the information when you save it.

I work for Vodafone so if you have any problems you could always drop us an email at www.vodafone.co.uk > 'contact us' then 'email'. If you leave the short-code FIT135 in the body of your mail this will also route you through to a team who monitor customer feedback online. This team would be able to help you out if the problems continue.

Hope this helps + gives a little more information for anyone else searching on here regarding MMS / internet set up problems.
calvin&hobbs
11-01-2007
sorry i was so long in replying prking and midlands_lad, but all is well now. you were both right.
thanks a lot for yuor help, when I get my new fone at least i know what to do next time
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