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Old 10-01-2007, 17:35
xStaceyxMariex
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Join Date: Dec 2004
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Hi,

I have the T-Mobile Flext plan where I pay £35 a month, and get a £180 allowance. I have never spent it all, but this, well last, month I have. My new allowance should start today, as it always tops up on the 10th but it's been saying I have 21p left for a couple of hours now. Even though I've sent about 3-4 texts. I don't want to send anymore, just incase it over charges me for this. Would it automatically go through, and start a new allowance? Am i worrying over what may be an error in their part?

Thanks!
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Old 10-01-2007, 20:06
wernroe
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The allowance kicks in the day after your bill is printed. If there is an error with when you get your allowance and you get charged for something you'd normally not pay for then call customer service on 150 and you'll get a refund but you'll need to chase it up - Tmobile won't notice it otherwise.
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Old 10-01-2007, 20:58
bradisace
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I must admit I have had this problem today and for the last couple of days - the allowance on 150 or on the Internet via My T-mobile have not been updated very quickly and as a result I have gone over my bill.

For example this morning I had 78p left so I wasnt going to use anything so I didnt got over but then I rang 150 about 10mins ago and have gone over (even though I havent used anything today e.g. texting or calling anyone).

Not going to bother ringing T-mobile about it because I have only gone over by 52p.

Roll on tomorrow so I can get my £180 allowance!!!!
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Old 10-01-2007, 21:05
xStaceyxMariex
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The my t-mobile is still coming up as £0, and now 150 isnt working so i cant even phone them up. If my allowance is supposed to kick in today, and it's not updated on the website, will it still be updated via the bill, and count?
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Old 10-01-2007, 22:06
wernroe
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As long as you're sure your allowance should start to day then Tmobile will honour any refunds but you will have to chase them for it - do not expect them to automatically work it out, the computer systems aren't set up that way.

If you are due a refund it will be credited to your next bill.
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Old 10-01-2007, 22:26
bradisace
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Well my billing date is also the 10th, everytime so far its been reset at midnight on the 10th/11th morning so it will get reset tomorrow.
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Old 10-01-2007, 22:50
xStaceyxMariex
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Originally Posted by bradisace
Well my billing date is also the 10th, everytime so far its been reset at midnight on the 10th/11th morning so it will get reset tomorrow.
Does that mean I've gone over my limit today if it is reset at midnight? Opps
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