[huntschris]

Hi All

I have a JVC LT-26D50S LCD TV which has developed a couple of "shadows" across the middle of the screen running horizontally and parrallel to each other about 1/2" wide. The shadows are subtle but noticable, the set is a year out of warranty and only 2 years old. I'm really disappointed if it is a fault with the TV as JVC have always had good reviews and the set is of a high quality.

Anyone experienced this fault or know the cause? i have checked inputs and interconnects and the problem exists regardless of the source signal so i think it must be in the set itself.

Secondly i have a Denon DHT-500SD Home Theatre system (awesome sound and picture quality) connected via component input to the TV. The TV has progressive scan cabability as does the Denon however when watching in progressive scan mode the TV picture distorts with a diagonal split of the picture being evident (one half of the image then lags slightly behind the other half).

Anyone know what the cause of this is and how it can be overcome?

Many Thanks


HuntsChris

[jwar]

I've had the same problem with my Samsung LW32A33W - 22 months old - with 3 marks, the worst being across the middle and very noticible when watching certain programmes.
Called out Currys engineer [have it on product support] who took it away then phoned 3 days later saying it couldn't be fixed. Problem seemed to be blown pixels. Now awaiting vouchers to go and buy another.

[huntschris]

Doesnt sound like good news then! The picture still shows through the shadows and they are feight but you can certainly notice them on scenes with lots of blue in them.

I bought my set from Empire Direct, it's comforting to know that at least a retailer has offered vouchers for replacement of a set showing this problem, gives me a benchmark. I shall have to try the same with ED once they respond to my query.

As a matter of interest did the engineer make any comments on how the set was placed? i.e. confined space .etc? my set is on a shelf, free to vent, but still generates quite a lot of heat. Could this effect the panel?

[iDan]

Chris,

I doubt you'll get anywhere with Empire Direct seeing as the TV is out of guarantee, Currys only offered vouchers because jwar had taken the extended warranty with his.

Personally, i'd contact JVC and express how disappointed you are and that you've lost all confidence in their products.

[huntschris]

Telly man

Thanks, think i shall try them both i have bought a lot of gear from ED over a short period of time, so i'm hoping that might count for something, I can but try! Have you experienced this problem before? What about the screen splitting problem in progressive scan?

Rgds

Chris

[iDan]

Not personally, however, JVC are a very reasonable company.

Keep pushing them and express your utter devistation, see what they say

[Nigel Goodwin]

At a guess (without seeing it), it sounds like dust inside the LCD panel - I've changed a couple of panels U/G for this - LCD panels aren't sealed, and dust can get inside, you need to replace the panel to cure it.

Interesting that Curry's wrote the set off rather than replace the panel - but this way they have probably cancelled your insurance?, just like a car if it's written off the insurance is void.

[huntschris]

Hi all

So straight off the bat from writing to JVC (first letter was never replied too) i've had an offer of 50% off what is described as "Engineering Buffer Stock" for what is described as "a gesture of good will" by JVC.

Now this presents a few questions to the cynic (me).

1) what the hell is engineering buffer stock? new stock or re-conditioned units stored for to replace customers dead sets? (my betting is the latter)

2) The old adage about getting something for nothing (or 50% off in this case) and the speed of the offer, indicates that JVC know of the problem i've described, otherwise why would they bother to offer, customer serivce? true customer service would be an offer to replace the defect considering the set is only two years old!

3) how far will JVC go? 50% off a new set to replace one that is only two years old is not value for money. In two years time am i expected to pay for another TV and will the whole vicious cycle repeat itself if i purchase the same model again it being the subject of the 50% offer?

This is not good customer service, i'd prefer them to repair the unit free of charge (perhaps a bit unreasonable) but it is only 2 years old, JVC letter uses the faithfull excuse of "if it was going to fail it would in the first couple of months of use" line.

I need to understand the LCD technology better first, but surely if it's dust in between the screen and backlight then this is manufacturing or design defect?

Any comments / advice gratefully recieved!

Regards

Chris

[Nigel Goodwin]

Quote:

Originally Posted by huntschris

Hi all

So straight off the bat from writing to JVC (first letter was never replied too) i've had an offer of 50% off what is described as "Engineering Buffer Stock" for what is described as "a gesture of good will" by JVC.

Now this presents a few questions to the cynic (me).

1) what the hell is engineering buffer stock? new stock or re-conditioned units stored for to replace customers dead sets? (my betting is the latter)

Presumably it's graded stock, units which have been replaced as faulty under guarantee and repaired.

Quote:

2) The old adage about getting something for nothing (or 50% off in this case) and the speed of the offer, indicates that JVC know of the problem i've described, otherwise why would they bother to offer, customer serivce? true customer service would be an offer to replace the defect considering the set is only two years old!

3) how far will JVC go? 50% off a new set to replace one that is only two years old is not value for money. In two years time am i expected to pay for another TV and will the whole vicious cycle repeat itself if i purchase the same model again it being the subject of the 50% offer?

They aren't offering you anything from their point of view, graded stock is sold at a considerable discount - so 50% off the retail price is probably the normal trade price for graded stock.

Quote:

This is not good customer service, i'd prefer them to repair the unit free of charge (perhaps a bit unreasonable) but it is only 2 years old, JVC letter uses the faithfull excuse of "if it was going to fail it would in the first couple of months of use" line.

I need to understand the LCD technology better first, but surely if it's dust in between the screen and backlight then this is manufacturing or design defect?

I would consider it so, and it's not really a 'failure', so wouldn't fail in the first few months, it's a design flaw which means the panel deteriorates over a period of time.

From JVC's perspective it would cost more to repair the set (replacing the panel) than it does to give (or in this case SELL) you a second hand TV.

You might try contacting Trading Standards?, although they will almost certainly require you to contact the dealer you bought the set from - who carry all the legal responsibility, NOT the manufacturer.

[huntschris]

Hi

Thanks for the insight, i shall have a chat with JVC, i'm aware that the panel cost is circa £2000 and i'm certainly not keen on someone else's returned TV (afterall it was returned for a reason!)

I'll let you know how i get on.

Regards

Chris