I know that when you rent a line from BT anything up to and including the master socket is their property (and hence no touching!)

However, I've moved to PostOffice HomePhone which means no line rental to BT, does anyone know who has responsibility for the socket in this case?

I want to move it, but if its not a requirement to get BT to do it then I will move the master socket myself.

Anyone have any info?

Cheers
Roger

a bt line will always be a bt line even if your paying someone else for the line rental as they then pay bt-wholesale.
but if your sure you know what your doing there shoud be no problem in moving, changing or things on your line
most of us do these days

The wiring is owned by BT/Openreach, Soon all new sockets will be branded with the Openreach ident as they work for all service providers.
The master socket should only be moved by a BT/Openreach engineer as it is their property.

the openreach web site can be found here

Thanks for the openreach link,

Quotes from their website:

Q15 Why do you work on my line when I'm with another telecoms company?

We're part of the BT Group, but we work in an independent way to ensure all Communications Providers get exactly the same service.

Q16 Does it matter which Communications Provider I'm with?

Not when it comes to the service you receive from Openreach. Unless you've had cable installed, Openreach is responsible for maintaining all the lines (except cable) from the local exchanges to individual homes, businesses, schools etc.


Which matches the info from brownboyjnr. Also suggests that the post office are the people who should sort it out (but use openreach to do the actual work).

Anyone have an idea as to how much they will charge for the work.
My guess is its about 15mins work, but I bet its gonna cost!

all wiring from the exchange to the end users master socket is owned and maintained by openreach if you decide to move it and it causes a fault youre service provider will be looking at a charge in the region £200 it will then be up to them if they pass it on to you!!!!!!!!!!!.

Contact your service provider and they will advise you of their charge for the work in question.

i called bt about the same reason as the master socket is right next to the front door, about 30-45 feet from where i need it to be. I was advised it would cost 165 pounds (lost my pound sign) for an engineer to come out and either move it for me or install a new box in a different room.

Rip off merchants me thinks!! 165 quid for 15 - 20 minutes work, i'd love a job like that!!!!

WHOOOA!!! The engineers don't get that money.

i kinda know that, but just think about it if they were on that amount!

Anyone know how much it is for a telewest visit? cos surely £165 to fit an extension is a little excessive

There is no earthy reason why you cannot fit an extension from the master socket to wherever you like.

What you should not do is interfere with the wiring on the outgoing (out of your property, that is) side of the socket and there is no need to do that to fit an extension.

It needs to develop a 'fault' then, like ingress of water

can a standard extension lead, purchased form the likes of b@q affect the speed of braodband a user can get?

They may raise a TRC, time related charge . I went to flooded houses and filled in tons of these as BT charge if it is not their fault. You have to claim it back from the insurance company.

nearly all of the wiring inside a house is chargable if it goes wrong or if it is damaged!

id say no, just get a good quality one

Id say yes, coz a cheap extention cable maybe is made out of aluminium and designed for voice, not data.

Just get a good quality copper DSL cable, (RJ11) me thinks.