I have had a DVDR7250 for a couple of months now.The Guide+ has worked perfect.But last night when i went to record a pro gramme there was no Guide+ i tried the Set Up and noticed my Post Code had gone also in system info there was no time of Last or Next download also my host channel was missing.I done the set up again left it on standby on ITV1 but so far nothings happened.Any Ideas.Thank You.Cumbrian

If you've done the setup again, the box needs to be left switched on - not in standby - until it receives its first set of Guideplus data.

That's how mine works, I think yours should be the same...

sparky-paul thanks i will try that later ,there is another download due sometime through the night.in the manual it does say leave on standby,but that hasn't worked so i will give your idea a go.Cheers Cumbrian

Hope it works...

Mine definitely needs to be on for the first download only. The Philips manuals are really bad - the manual for mine actually tells you to do it both ways in different sections... very confusing...
Last edited by sparky_paul : 20-01-2007 at 00:04

sparky-paul i have tried leaving my recorder on a couple of times,but it has made no difference,i still have no Guide+.When i go into Guide+ there are no Channels there.a message scrolls across the top saying Guide+ was unable to complete set up,set to host channel and go into standby.I notice when i go into Set Up then Set Up Information my Post Code is there but no Host Channel or Last and Next download,which always used to be there.i can't understand why it has worked perfect for a couple of months then it not there.Is there a way of doing a Re Set and starting again.By the way i have E Mailed Philips but have heard nothing back.I e mailed them about 5 weeks ago on a different problem which i sorted myself,but i never heard from them.Any Ideas.Thanks.Cumbrian

You can choose the host manually which i would do - ITV analogue if you have it but failing that use E/Sport - For the first night tune it to the host manually and leave it overnight - standby or on doesn't matter - what matters is it tuned to the host

Jethro will be able to help better here, he's got the same machine as you. As you can select the host manually, this seems the way to go...

My machine is a bit different to yours, you can't select the host manually on the HDRW720 - you have to leave it powered up on the host channel, then select Guideplus and immediately power it down to fix the host, once the first data is received.

If you want to use analogue ITV, make sure that reception is good, especially that analogue text works perfectly. Otherwise, the only answer is Eurosport if you have Sky connected.

sparky-paul and JethroUK thank you,Jethro when i originally tuned the recorder it found 10 Analogue channels.But when i try to find ITV1 Analogue has the manual says"page34" all i get are Digital and Radio channels i can't find a analogue channel.Also setting the host channel manually is it just 03 for ITV 1.I can still record with the recorder but not anything in advance without the Guide+.Thank You.Cumbrian

These are the quick start instructions from the Guideplus website:http://www.europe.guideplus.com/Gene..._UK_2.0_en.pdf

TV DUNIYA thanks i have been to this link before,has i said the Guide+ downloaded okay until a few days ago,its downloaded nothing since.i haven't altered anything so i don't know why it will not download.Cheers.Cumbrian

Have you unplugged it at all,to see whether that cures your problem.
Then going through the set up again.
Are you absolutely sure,that all your connections are tight.
Do you have any external receivers connected to it,as the manual for the dvdr7250,also advises:


Last edited by TV DUNIYA : 23-01-2007 at 15:40

TV DUNIYA thanks again,yes i have a Freeview box connected to the recorder.this lets me watch a different digital channel to the one being recorded by the recorder.Come to think of it i haven't left that switched on over night with the recorder on standby.but i am sure its downloaded Guide+ since i connected the freeview box.But i will leave it switched on tonight and see what happens.Cheers.Cumbrian

Just to add to my last post,left Freeview box and recorder on all night.made no difference still no Guide+Cheers Cumbrian

I couldn't remember if you had Sky or not.

I wouldn't worry about the freeview box too much, the Guideplus data is not transmitted on freeview. The only way you will receive the Guideplus data is from analogue ITV, so the analogue channels must be tuned in on the recorder, as well as the digital channels.

I can only suggest that you start from scratch and set up the machine again, you can completely clear and reset the machine by connecting mains power whilst holding down the 'standby/on' button. This will do a factory reset, the machine should show the first installation menu when powered up, but should preserve the recordings on the HDD.

When setting up, have the manual handy and follow it exactly - the machine should install the analogue channels, followed by the digital ones. If it worked once, it should work again!
Last edited by sparky_paul : 24-01-2007 at 10:15

sparky-paul thanks i have retuned the Analogue channels,and have managed to get the recorder onto analogue ITV.So i have left it on there and put it into standby and i will wait and see if it loads the Guide+.when i first got this machine it took a couple of downloads before i got Guide+.theres usually a download just before 2 in the afternoon then another about 3 in the morning.i will check about 4 this afternoon to see if its done anything,if not i will check again in the morning.Thanks Again.Cumbrian

Update from last post.Before this afternoons download was due i connected the recorder up has i had it before i connected the Freeview box to it.And it downloaded the Guide+,i had it back.i checked that everything worked okay,which it did.So i connected my Freeview box back up,this is so i can watch a different digital channel to the one being recorded by the recorder,switched on,there was no programme listings.all the channels were there but where it tells you whats on was blank.so i have taken the Freeview box away,there is another download at 7 oclock tonight.i will see if installs the programme listing after that one.if it does. before tomorrows download i will rig the Freeview box back up and see if it downloads with that connected.Cheers.Cumbrian

Final update,Guide+ downloaded okay last night.reconnected my Freeview box rechecked, everything okay.Started recording with DVDRput it into standby to let it record switched on Freeview box put it onto different channel to one being recorded left it for a couple of minutes,then switched of.Played recording on DVDR,Perfect so everything is back working okay.This has only came back since i retuned the Analogue stations back in.Well thats my problem sorted and thanks to everyone.Can someone help with a problem my sister is having,she has the same DVDR has me but connected to a Sky Digibox.When she plays back a recording there is nothing there just a Black screen with a White cross in the bottom corner,anyone know why it isn't recording.Thanks again for everyones help.Cumbrian
Last edited by Cumbrian : 25-01-2007 at 09:48

Glad to hear yours is now fixed.

I thought we'd narrowed the other problem down to incorrect setting of the EXT1/EXT2 setting in Guideplus? The cross definitely indicates that it's detecting no source on the selected input.

Suggest setup from scratch again...

...also make sure Sky box is left switched on...
Last edited by sparky_paul : 25-01-2007 at 10:21

sparky-paul yes we did.but she had the bloke that set it up for her back last week and he said its set up right,then she reckons he didn't seem to have much idea,he said he couldn't find her Digibox in the setup.but he said it should still work,which it doesn't.she's got a bit of a ruck going on with him,she won't pay him until he sorts it out.She said he's a Panasonic man and reckons Philips are crap.Anyway i have told her to forget about it until i visit on the 17th of next month. i will have a go starting from scratch.Thank Again.Cumbrian

Any Sky box setting will work, all the digiboxes use the remote code. From memory, both Amstrad and Pace are on the list, and either of these settings will work any digibox.

I don't think you'll have problems if you set it up again from scratch, and make sure the Sky box is switched on when a recording is due - the recorder will change channel, but won't turn the digibox on.

Good Luck!

sparky-paul thanks,just one last thing.dose the Sky Box have to be left on Channel 410 for it to get the Guide+ download.i notice on mine it has to be left on ITV1 Analogue,if its on anything else it doesn't download the Guide+.Thanks.Cumbrian

If it can update from ITV analogue (the best method) it doesn't need a digibox at all

JethroUK the reason i asked about channel 410 was on behalf of my sister she has the DVDR7250 she keeps forgetting to leave it channel 410 she wondered if it still downloaded if left on a different channel.I have the same recorder but with a Freeview box.the reason i have the Freeview Box is so i can watch a different Digital channel to the one the recorder is recording.Guide+ only downloads if i leave the recorder on ITV1 Analogue.It will still download even if the Freeview box is switched on.If the recorder is on anything else apart from ITV1 Analogue it does not download.So when the recorder is not in use i always make sure it is left on ITV1 Analogue then put into standby. Cheers Cumbrian
Last edited by Cumbrian : 27-01-2007 at 13:47

If its set up correctly, you should not have to select the source channel before switching off.

I use Eurosport as the source for the Guideplus data. Bearing in mind that I have a HDRW720 which is similar to yours but not exactly the same, it selects EXT2, turns the Sky box on and selects channel 410 to do the download, so I can leave either the Philips or Sky digibox on any channel.
Last edited by sparky_paul : 27-01-2007 at 23:46

spary-paul thank you thats handy to know.i checked with my sister this afternoon and she is getting the downloads okay.what i have to sort out is why she can't record anything.Cheers.Cumbrian