I brought a N73 on o2 via carphone warehouse's online sales dept.
Everything was as smooth as could be and i got the phone at 8:30 am the fridyday after ordering at 6pm the day before...
I had nothing but nightmares with the phone... too numerous to list here...
rang them up and complained to the hilt and they just said go and take it back to any carphone warehouse store or we'll arange to get it picked up...
I took it back with no probs... execpt the look on the store mnagers face when i listed all the problems on a brand new 4 day old phone... (which had onl been out since the previous monday)
i was able to take it back because of the Distance Selling Regulations (
http://www.oft.gov.uk/Business/Legal/DSR/default.htm). because at the end of they day if you had brought it in the store you "could" have seen a working version of the handset... but as you are buying from a call center of on-line you aren't able to actually do this...
I then settled on a SE K800i on T-mobile Flext... then got pissed off because they released the blckberry pearl about 3 weeks later!!!
Jay