Glasgow Evening Times 24/01/07
Bosses blasted as 120 call centre jobs axed
A mobile phone giant has been accused of "putting profit before people" after announcing more than 120 redundancies at its Glasgow call centre.
The jobs will be lost at the centre in the city's St Vincent Street, run by network operator 3.
Staff were told yesterday that they would know by April who was being made redundant and that most of the work would be moved to Mumbai in India.
A spokesman for 3 said the move was a "re-balancing" of roles within the company.
But the news was met with anger by staff at the centre.
One man said the staff felt "cheated, let down and lied to".
He added: "The company is putting profit before its staff and customers."
Around 380 staff will be left at 3's Glasgow office once the redundancies are made.
Hugh Davies, head of corporate affairs for 3, said the balance of work was shifting from call centres to "face time" with customers in retail stores.
Publication date 24/01/07
Link: http://www.eveningtimes.co.uk/news/d..._jobs_axed.php
Bosses blasted as 120 call centre jobs axed
A mobile phone giant has been accused of "putting profit before people" after announcing more than 120 redundancies at its Glasgow call centre.
The jobs will be lost at the centre in the city's St Vincent Street, run by network operator 3.
Staff were told yesterday that they would know by April who was being made redundant and that most of the work would be moved to Mumbai in India.
A spokesman for 3 said the move was a "re-balancing" of roles within the company.
But the news was met with anger by staff at the centre.
One man said the staff felt "cheated, let down and lied to".
He added: "The company is putting profit before its staff and customers."
Around 380 staff will be left at 3's Glasgow office once the redundancies are made.
Hugh Davies, head of corporate affairs for 3, said the balance of work was shifting from call centres to "face time" with customers in retail stores.
Publication date 24/01/07
Link: http://www.eveningtimes.co.uk/news/d..._jobs_axed.php