Three Cutting UK Jobs

24-01-2007, 17:17

Glasgow Evening Times 24/01/07

Bosses blasted as 120 call centre jobs axed

A mobile phone giant has been accused of "putting profit before people" after announcing more than 120 redundancies at its Glasgow call centre.

The jobs will be lost at the centre in the city's St Vincent Street, run by network operator 3.

Staff were told yesterday that they would know by April who was being made redundant and that most of the work would be moved to Mumbai in India.

A spokesman for 3 said the move was a "re-balancing" of roles within the company.

But the news was met with anger by staff at the centre.

One man said the staff felt "cheated, let down and lied to".

He added: "The company is putting profit before its staff and customers."

Around 380 staff will be left at 3's Glasgow office once the redundancies are made.

Hugh Davies, head of corporate affairs for 3, said the balance of work was shifting from call centres to "face time" with customers in retail stores.

Publication date 24/01/07

Link: http://www.eveningtimes.co.uk/news/d..._jobs_axed.php

wavejockglw · 26-01-2007, 14:56

No surprise really as they only need staff in relaton to the size of their customer base and that has been falling for a long while.

Looks like 3 are trimming costs now. Maybe to make the business more attractive to potential buyers?

intheknow · 26-01-2007, 17:04

They'll have trouble getting somebody to take it off their hands with the amount of debts, poor brand known for bad customer service and high churn.

26-01-2007, 17:31

Quote:

Originally Posted by intheknow

They'll have trouble getting somebody to take it off their hands with the amount of debts, poor brand known for bad customer service and high churn.

I have recently moved to Three and I must say they have improved greatly from a few years ago. Reception is now excellent.

26-01-2007, 19:05

I find the off shore call centre difficult to deal with. The CSA's can only work from a script and anything outside that throws them and they are unable to answer your query.
Got a call the other night trying to sell me an add on, I refused was asked why, told the CSA and they couldn't figure it out as my response was obviously not on the script. Great signal, poor customer service.

26-01-2007, 22:09

Quote:

Originally Posted by epsomsalts

I find the off shore call centre difficult to deal with. The CSA's can only work from a script and anything outside that throws them and they are unable to answer your query.
Got a call the other night trying to sell me an add on, I refused was asked why, told the CSA and they couldn't figure it out as my response was obviously not on the script. Great signal, poor customer service.

I very very rarely have to use customer service for any network I have been with, so it is not high on my list, but I accept others may need it.

24-01-2007, 17:17	#1
epsomsalts Posts: n/a	Three Cutting UK Jobs Glasgow Evening Times 24/01/07 Bosses blasted as 120 call centre jobs axed A mobile phone giant has been accused of "putting profit before people" after announcing more than 120 redundancies at its Glasgow call centre. The jobs will be lost at the centre in the city's St Vincent Street, run by network operator 3. Staff were told yesterday that they would know by April who was being made redundant and that most of the work would be moved to Mumbai in India. A spokesman for 3 said the move was a "re-balancing" of roles within the company. But the news was met with anger by staff at the centre. One man said the staff felt "cheated, let down and lied to". He added: "The company is putting profit before its staff and customers." Around 380 staff will be left at 3's Glasgow office once the redundancies are made. Hugh Davies, head of corporate affairs for 3, said the balance of work was shifting from call centres to "face time" with customers in retail stores. Publication date 24/01/07 Link: http://www.eveningtimes.co.uk/news/d..._jobs_axed.php

26-01-2007, 19:05	#5
epsomsalts Posts: n/a	I find the off shore call centre difficult to deal with. The CSA's can only work from a script and anything outside that throws them and they are unable to answer your query. Got a call the other night trying to sell me an add on, I refused was asked why, told the CSA and they couldn't figure it out as my response was obviously not on the script. Great signal, poor customer service. Last edited by epsomsalts : 26-01-2007 at 19:07. Reason: grammar/spelling

26-01-2007, 14:56	#2
wavejockglw Inactive Member Join Date: Oct 2002 Location: Glasgow Posts: 10,276	No surprise really as they only need staff in relaton to the size of their customer base and that has been falling for a long while. Looks like 3 are trimming costs now. Maybe to make the business more attractive to potential buyers?

26-01-2007, 17:04	#3
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	They'll have trouble getting somebody to take it off their hands with the amount of debts, poor brand known for bad customer service and high churn.

26-01-2007, 17:31	#4
acolston Posts: n/a	Quote: Originally Posted by intheknow They'll have trouble getting somebody to take it off their hands with the amount of debts, poor brand known for bad customer service and high churn. I have recently moved to Three and I must say they have improved greatly from a few years ago. Reception is now excellent.

26-01-2007, 22:09	#6
acolston Posts: n/a	Quote: Originally Posted by epsomsalts I find the off shore call centre difficult to deal with. The CSA's can only work from a script and anything outside that throws them and they are unable to answer your query. Got a call the other night trying to sell me an add on, I refused was asked why, told the CSA and they couldn't figure it out as my response was obviously not on the script. Great signal, poor customer service. I very very rarely have to use customer service for any network I have been with, so it is not high on my list, but I accept others may need it.

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Three Cutting UK Jobs