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T MOBILE refund /exchanges
bluechang
26-01-2007
Does anyone know what the rules are surrounding getting an exchange on a mobile phone bought today?

I purchased a Sagem MY501c mobile from the T Mobile shop, however upon getting it home and having a good play with it, I have found that i cannot hear the thing ring even when its on the maximum volume.

Do you think they will give me an exchange on this handset for another, or do you think they will flat out refuse to do anything?
Ethereal.
26-01-2007
When i enquired about returning phones at the T-Mobile shop, they said only if it's faulty within 28 days.
RYPW
26-01-2007
Sorry but its unlikely your're going to get as refund or exchange since the phone works fine you just can.t here it well and to be fair this isn't their fault.
miss_chaos
26-01-2007
Maybe it is faulty as you can't hear ringtone very loudly. Most phone volumes can go really loud. Take it back to shop and ask them.
mrdeejay
26-01-2007
Think T-Mobile say that when you buy that is it no taking it back although some networks do just they don't.
Ethereal.
26-01-2007
You're not having much luck with phones are you? Low ring volume, no calls coming in, broken/cracked screens?
wernroe
27-01-2007
Take the handset back to the store and ask for a replacement which you are entitled to. Also for your reference, take the name of the person who deals with you just in case of any confusion.
bluechang
27-01-2007
to ethereal

I know - i'm really getting fed up with this now. some things i will put up with (small screen etc, but when i cannot even hear the handset ring when its in my pcket, what can i do!!!!
bluechang
27-01-2007
RESULT! went back to the store and spoke with the guy who sold it to me, told him i couldnt hear it and exchanged it with no problems what so ever!
Ethereal.
27-01-2007
Originally Posted by lovethechang:
“RESULT! went back to the store and spoke with the guy who sold it to me, told him i couldnt hear it and exchanged it with no problems what so ever!”

Yes, but is the new one any different?
bluechang
28-01-2007
its a whole lot better imo, although you lot may say different - i swapped it for the motorola w375 and i got 12 months insurance on the handset for a fiver - does what i need it to do (calls, texts and mms) looks kinda funky if you ask me.
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