[psionic]

Originally Posted by The Sack

Thanks for this thread, there is some stuff in it that has made me thing twice about the service in that people are actually working on making it work, i know they are but it is nice to see the people involved openly talking about it.

Absolutely. Credit where credits due. TUTV are at least working on outstanding issues and are communicating with us. Sadly, there are not many other companies that would do this.

[psionic]

21/2/07 Kieron Edwards - Open call for beta-testers
http://www.digitalspy.co.uk/forums/s...44&postcount=1

[Binary_Sleuth]

Originally Posted by psionic

Absolutely. Credit where credits due. TUTV are at least working on outstanding issues and are communicating with us. Sadly, there are not many other companies that would do this.

What? Are you mad? They are only communicating with people on this forum.... Occasionally...

• They haven't been bending over backwards to answer their telephone.

• They haven't put any updates or notices on their website (I wonder why not? that's the first place I'd go if I'd got a problem); and

• They haven't sent out any letters to subscribers explaining what they are doing to sort out the problems.

Credit where credits due eh?

[psionic]

Seems like pretty frequent communication with us here. Care to name any other company thats doing that?

19/12/06 - Response to questions ver 1.8
http://www.digitalspy.co.uk/forums/...674&postcount=1

8/1/07 - Ver 2.0 available and List of Bug Fixes etc.
http://www.digitalspy.co.uk/forums/...373&postcount=1

12/1/07 - Simon Dore 1st Post about current and future developments
http://www.digitalspy.co.uk/forums/...5&postcount=157

23/1/07 - Hallmark Content
http://www.digitalspy.co.uk/forums/...8&postcount=286

25/1/07 - Kieron Edwards - Disappearing Disk Space
http://www.digitalspy.co.uk/forums/...449&postcount=8

26/1/07 - Simon Dore 2nd Post - Known issues and developments
http://www.digitalspy.co.uk/forums/...5&postcount=305

31/01/07 Free Picture Box for February
http://www.digitalspy.co.uk/forums/...ad.php?t=531309

6/2/07 Kieron Edwards Update on Feb Download
http://www.digitalspy.co.uk/forums/...308&postcount=3

9/2/07 - Simon Dore - News of completion of next version - details of fixes/enhancements
http://www.digitalspy.co.uk/forums/...7&postcount=388

13/2/07 Simon Dore - Info about skipping - EPG back function
http://www.digitalspy.co.uk/forums/...2&postcount=441

21/2/07 Kieron Edwards - Open call for beta-testers
http://www.digitalspy.co.uk/forums/...944&postcount=1

[lstar337]

Call for Beta-Testers now closed

--------------------------------------------------------------------------------

Dear All,

thanks for the very prompt responses - we've now got enough testers and we will be contacting you directly in the next few days.

regards,

Kieron.
Director Technology & Platform
TopUpTV.

p.s. I'm sorry that some of you were concerned about how genuine my posting was - and I quite understand why. I've been contacted by DS sys-ops who will change my status from forum member to TopUpTV staff. I hope this will end any confusion.

KieronEdwards - 22/2/07 - 09:06

[lstar337]

Originally Posted by KieronEdwards

Dear DS'ers,

a few people didn't send me their complete details - I've sent private messages to these people asking for the missing information so, if you applied to join the beta group, please check your private messages.

regards,

Kieron.
Director of Technology & Platform
TopUpTV

KieronEdwards - 22/2/07 - 10:59

[Binary_Sleuth]

Originally Posted by psionic

Seems like pretty frequent communication with us here. Care to name any other company thats doing that?

Yes, but why aren't they doing it on their own website - there is not one single mention of the service problems on their own site, no customer service notices, no mention of a forthcoming software download...

In fact, nothing.

Yet their website would be the first place most people would look for customer service information or technical help.

[ironeagleuk]

No one else has, so I thought I would....

Originally Posted by KieronEdwards

Dear DS'ers,

as some of you have spotted we've had some issues with the VOD schedule broadcasts over the last two nights. We're working through these issues with our broadcast suppliers and hope to have things back to normal tomorrow.

regards,

Simon and Kieron.

Source: VOD recording & broadcast issues

[lstar337]

This week

--------------------------------------------------------------------------------

Well, we've had a bit of a week, as I'm sure you will have experienced.

We are still working hard on OAD2 - a new internal build has completed its first-pass test and has been submitted to our new field-triallists and our existing testers for in-home/region stress checking. The build looks good so far and brings much needed relief from many of the issues that you've spotted and raised.

However, the launch of the Setanta Sports channel required a number of key configuration changes by one of our broadcast suppliers and these have not gone to plan. The EPG/VoD schedule download in particular had to move to a new slot and this process failed. As a result, the boxes did not pick up new data - you will have noticed that the maximum number of days EPG data available in any box is currently 12. The VoD schedule in the box therefore does not match the playout schedule on air and some of the events have moved meaning that some programmes (like those from Nick, Living TV etc.) will be missed until the box picks up the new schedule. Unfortunately we can’t move the events back to match the box schedule as the channel they were on no longer exists and the bandwidth is occupied at that time by the new Setanta service. Channels such as Picturebox, TCM, Hallmark etc. are unaffected although there may be some strange listings data in some of them.

The new VoD data download time is 11:30, so you should be able to see a new 14 day data set after midday tomorrow (Saturday).. give it a few minutes to rebuild itself and take a look. We will all be in the lab and at the head end, monitoring the process tomorrow to check that it does go to plan.

I apologise for what has been a messy week VoD wise and sincerely hope that you'll all get the new schedule tomorrow.

Thanks to those of you who have registered for our new Beta test group - Kieron and I have been busy preparing your boxes this week and you should have them by tomorrow.. we look forward to hearing your observations.

Thank you also - as always - for your continued feedback, it is - as I have said before - invaluable. Kieron or I will post a full release note for OAD2 before it happens together with the planned download date which is currently booked for next Tuesday subject to testing and DTG approval.

Have a good weekend and, thanks again.

Simon Dore

Simon Dore - 02/03/07 - 18:39

[ironeagleuk]

Originally Posted by KieronEdwards

Dear DS'ers,

I'm pleased to say that this morning's EPG & VOD data broadcast went as planned. You should all now see 14 days of EPG data on your boxes and the VOD programming should download as planned.

Once again - we're sorry that there have been problems over the last few days.

regards,

Kieron & Simon.

Source: http://www.digitalspy.co.uk/forums/s...d.php?t=545888

[psionic]

Originally Posted by KieronEdwards

From this day hence (told you it was biblical) - you should have the 14 day EPG all the time and the correct downloads.

K.

Originally Posted by KieronEdwards

It's sent once a day between 11:30 and 11:45AM. If both tuners are in use at this time the download is skipped. As both the EPG and VOD schedule contain 14 day's worth of information this isn't usually an issue - we would expect it to be picked up the following day.

regards,

Kieron.

Source: http://www.digitalspy.co.uk/forums/s...d.php?t=545888

Originally Posted by KieronEdwards

Given that "this Tuesday" is 45 minutes from ending (as I type) you can all take it for read that I mean next Tuesday (the 13th).

So far the testing is going well.

regards,

Kieron.

Source http://www.digitalspy.co.uk/forums/s...=546752&page=2

[Deathwarmedup]

Thanx to DSers and Mods for sticky on this thread been playing catch since I got back from my hols yesterday. I'm glad download probs been sorted.

I only asked yesterday for this thread to be a sticky, so a big thank you to the mods

[psionic]

Originally Posted by ronnie1333

I only asked yesterday for this thread to be a sticky, so a big thank you to the mods

Thanks

[psionic]

9/3/07 Kieron Edwards - Problems recording after 9PM

Originally Posted by KieronEdwards

Hi,

we're aware of this issue and we've fixed it in the download planned for next Tuesday. The issue is caused by the DTR thinking the hard disk has broken. It then deselects the channels as, without a disk, it can't record them.

I'm sorry it's affecting you.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...30&postcount=3

[psionic]

This one the other day appears to have been missed

4/3/07 Kieron Edwards - EPGs and 7 days of data

Originally Posted by Kieron Edwards

Hi,

I'm sorry you're having trouble. The DTR has two modes of EPG. It should have 14 days of data that is delivered each morning by us at about 11:30.

If the EPG has only 7 days of data then it sounds like that download hasn't occured and the box is populating using the off-air FreeView EITs data.

Can you go to the menus, select Help and private message me your smart card number please?

thanks,

Kieron.

http://www.digitalspy.co.uk/forums/s...91&postcount=5

[psionic]

12/3/07 Simon Dore/Kieron Edwards - Confirmation of version 2.44 download

Originally Posted by SDore

Dear DS'ers,


We're happy to say that from tomorrow morning (Tuesday 13th) a new software build will be available on air. This build (v2.44) delivers the fixes/improvements previously referred to and includes one or two more.


Fixes

· Disk Space Reduction
· Buffer Trim
· Early delete
· TalkSport/Low bitrate audio Problem
· Stuck video on impulse record
· TVX (MHEG CA services)
· Missing Muxes
· Timer Record
· 3 simultaneous recordings
· Genre Sorting
· Impulse Actual Data display


Improvements - still seen on a very small number of test units but the incidence is now very much less.

· Black video
· A long time in Standby
· Video skipping


General Improvements

· Series Link
· Child Lock
· Swap ‘0’ key
· EPG record ‘Back’ navigation
· Boot Sequence’ – green light to indicate the boot/disk check process
· Message Date – We have implemented a time/date stamp into the message function.
· Certification Logos
· Conflict handling – when a user recording is requested for an event that is also being recorded by the Anytime system both recordings will be made (one version in each library) unless a tuner is required for another event. In this case, the Anytime recording will be dropped.


This still leaves things to do (as ever). We’ve started working on the next build already and have an early iteration of subtitles running on the development platform. The next jobs are:

· Subtitles, subtitle recording and playback
· Ultra-low power standby*
· Placeholder handling
· Switching between CVBS and RGB produces a shift in timing (picture position)
· Anytime schedules sometimes don’t purge properly

-o0o-

So, once the box has downloaded the new code (a green light will appear during this process) the box needs to be put in and out of standby (if it’s already in standby – it’ll take immediately after you switch on). You should then see build 2.44 being shown in the HELP menus.


We also wanted to answer a few questions posted recently (apologies that it’s taken a while to respond but it’s getting quite hard to find the genuine questions and feedback on the forum now):


*Ultra-low power standby – this is not the same as standby no, it is a mode designed to minimise the environmental impact of the box. The idea is that when the disk and other essential systems are not required the power consumption of the unit can be reduced. This is a hard one to get right though and – as MrButt89 has pointed out – means that the box has to do some pretty clever “waking up” in anticipation of the next time all these things are needed. We didn’t get it right at the outset and that’s why it’s not in there. We would still like to introduce it though but obviously, won’t do so until we’re happy with it.

Returns – if you want to return your box please call Customer Services on: 08712 712 712. If this doesn’t work – drop us a line and we’ll make sure your request is dealt with.

Communication – we have had a comment that we should have communicated more clearly when we altered the EPG download time. I think – with hindsight – we could have dropped you a note to let you know. However, we didn’t anticipate any problems with it; it was only when we were forced to make a change at the last minute that the problems cropped up. Thanks for bearing with us and we’ll try to keep you more in the loop in future.

Best wishes and we hope you will enjoy using v2.44


Kieron & Simon

http://www.digitalspy.co.uk/forums/s...&postcount=603

[psionic]

12/3/07 Simon Dore - Clarification

Originally Posted by SDore

Yes, sorry for the confusion. I should have been more clear. As you suggest, the comment was regarding the test unit results of v2.44 not the currently deployed build. I know that more of you have encountered this problem with in-field software. What I should have said was:

Improvements - issues currently experienced in the field which are addressed but can still be seen on a very small number of v2.44 test units. The incidence of these in the new build is now very much less.

· Black video
· A long time in Standby
· Video skipping

Simon

http://www.digitalspy.co.uk/forums/s...&postcount=609

[psionic]

12/3/07 Simon Dore - Three simultaneous recordings blocked

Originally Posted by SDore

Yes, you're right - the box will no longer allow you to schedule 3 conflicting recordings without objection. It will now post the correct conflict screen allowing you to choose which event you want to keep rather than dropping one at the time of recording.

Simon

http://www.digitalspy.co.uk/forums/s...&postcount=612

[psionic]

13/3/07 Simon Dore - Postings related to the release v2.44

Originally Posted by SDore

Yes, thanks for the thought. We have considered this and a number of other 'features' like random play and a "My Recordings" channel. However, the playlist function specification is one that Kieron is working on now. I can't tell you when it will be offered but we'll keep you posted.

Simon

http://www.digitalspy.co.uk/forums/s...&postcount=627

Originally Posted by SDore

For clarity, the way the stream swap works is as follows: Pressing '0' cycles through all currently decoding streams.

So - to illustrate this - select BBC1 from the Guide, go to the Library, playback a recording and then press '0'. The output will cycle through the two streams. In order to see the three stream cycling, you have to tell the 'other' tuner to decode something. Go to Live TV, press 'record' to lock the tuner to the currently decoding stream, go to the Guide again and select another channel. Now press '0' and the output will cycle through the three streams.

Please note that if the box used the both tuners to display video all the time (so that you would see three streams at all times) it would tie up both tuners permanently unless the box was in standby and it wouldn't recieve downloads or software updates.

I hope this clears it up.

Simon

http://www.digitalspy.co.uk/forums/s...7&postcount=47

Originally Posted by SDore

It's been a busy morning so far and we're keen to hear your views and keep you in the picture regarding the download. Kieron and I have split the posting between two forums this morning but I do want to stay in touch with you all although I'm finding my time is a bit scarce with so much feedback. So, I will restrict myself to one thread on each forum if you don't mind. This will allow me to see, hear, read your comments and questions, post information and should afford me some time to try to address the issues too.

I'll stick to this thread unless you suggest otherwise.

As a result of some excellent observations and questions this morning I offer the following additional info.


Download process:

The box will search all frequencies (not just those scanned) once every 60 minutes if a tuner is available. This 60 minute period is timed from the point at which the box was last powered up so all your boxes will be searching and taking downloads at different times.

After downloading, the box has to find a point at which it is safe to switch software versions. If it was in standby (and not recording anything) when the download started then it will reset automatically through a reboot. If it was 'active' the download is acquired but it will continue to run the older version until it is safe to switch.. in other words when you put it into standby. The "(current)" image is only swapped after this process has completed.

This morning we started the OAD playout at 11:00 - some of you will have taken the image immediately, others may have had to wait until 11:59 (assuming a tuner is free) until the image loaded.

The box holds two flash memory images (there was some confusion earlier about this being an image allocated to each tuner but this is not the case). The 'outgoing' version of code is stored in the box for two reasons; 1. so that if the image corrupts during download the box still has something to run and, 2. in case we have to roll back to the previous version for any reason. The "(current)" image - somewhat self-evidently - is the one the box is actually running.

Series link:

Each event in our EPG holds an associated and unique series ID and event ID. If you select a programme to record, the software looks for a series ID and if it finds one will offer the option to record anything else in the EPG has the same ID.

Those of you who received the download succesfully before 11:30 (the EPG/Anytime download time) will have had the new EPG processing routine which will correctly parse the data required for 'series link'.. those of you for whom the box did it the other way around will have to wait until tomorrow to see this working even though your current image version shows 2.44.

We don't use programme names as the ID key because there are often multiple instances of the same programmes on different channels not broadcast as part of the same series. Kieron also reminds me that the metadata is subject to interpretation and "Dr. Who" is sometimes rendered by the listings agencies as "Doctor Who" and a system with this as its ID key would miss one or the other.

Stream swap

The way the stream swap works is as follows: Pressing '0' cycles through all currently decoding streams.

So - to illustrate this - select BBC1 from the Guide, go to the Library, playback a recording and then press '0'. The output will cycle through the two streams. In order to see the three stream cycling, you have to tell the 'other' tuner to decode something. Go to Live TV, press 'record' to lock the tuner to the currently decoding stream, go to the Guide again and select another channel. Now press '0' and the output will cycle through the three streams.

Please note that if the box used the both tuners to display video all the time (so that you would see three streams at all times) it would tie up both tuners permanently unless the box was in standby and it wouldn't recieve downloads or software updates

'hope this helps, and that you enjoy v2.44

Best,

Simon

http://www.digitalspy.co.uk/forums/s...&postcount=631

Originally Posted by SDore

Paula,

Can I advise you to leave the box alone and in standby for an hour or so? If anything happened to interrupt the download (something with a higher priority for instance, like the EPG download) then the box will have dropped it and will return to it later.

If it still hasn't done it properly after a couple of hours, please post again.

Best,

Simon

http://www.digitalspy.co.uk/forums/s...&postcount=632

Originally Posted by SDore

Apologies for this error. It was caused by a scheduling error at our end. It is not a box fault but I do appreciate that it will have spoilt the film. We'll try to make sure it doesn't happen again.

Best wishes,

Simon

http://www.digitalspy.co.uk/forums/s...77&postcount=6

Originally Posted by SDore

We hope so. In testing, the v2.44 boxes have shown themselves to be far more stable and far less prone to the errors you're referring to. We'll - obviously - be very interested in your experiences.

All the best,

Simon

http://www.digitalspy.co.uk/forums/s...&postcount=636

Originally Posted by SDore

Currently we download the EPG data (the 14 day listings and the Anytime schedule data) between 11:30 and 11:59. This ties up one tuner, the other is free to do as you wish - make a recording, tune to a channel. If you want to use both tuners during this time, the box will not acquire the last day of EPG data but will use the cached data it has available so - no real problem here because it still knows what's going on for the immediate future. However, if this happens for 14 (or 15) consecutive days then the box won't have any EPG data left and won't know what to do. So, I'd avoid doing it too often if I were you.

Additionally, we deliver the Anytime content during the night.. currently between 01:00 until 11:00 so - another tuner will be tied up during this time. Again, if you need
both tuners during this time, the content will not be acquired whilst both are tied up - please note partial recordings are not kept in the Anytime environment so you may miss more than the slot length the tuners were busy for.

Finally, the box does dip in and out of a couple of linear channels during the day (such as UK Gold and UK Style) to acquire content for the Anytime library. The timing of these recordings varies but has typically been around 21:00.. in "peak" time. This will also occupy a tuner leaving only one free. If you need both, the box will just miss that particular programme from its library.

It is worth saying that the exact times of these events will vary from time to time but I hope this helps you to plan your recordings more easily.

Simon

http://www.digitalspy.co.uk/forums/s...3&postcount=67

Originally Posted by SDore

Hi. I have to make this my 'last post' for now but only the main DTT transmitters carry the transmitter ID in the SI. Smaller (repeater) transmitters just pass that SI through so, even if you're pointing at Rosemarkie, the transmitter will be displayed by the box as Durris (being the main). The only way to really tell which one you're pointing at is by looking at your scanned frequencies and - for you, if you are on Rosemarkie - they should be; 41,44,46,47,50 and 51.

Simon

http://www.digitalspy.co.uk/forums/s...5&postcount=69

[psionic]

13/3/07 Kieron Edwards - posts related to v2.44 release

Originally Posted by KieronEdwards

Actually - it's going to air at 11:00 so boxes can get it and the EPG download.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/showpost.php?p=13544552&postcount=8

Originally Posted by KieronEdwards

The way the box works is this: it looks for the download every 60 minutes from being turned on at the mains - so everyone's boxes will download at slightly different times.

The EPG download will start in five minutes so I suggets you let that happen - for half an hour - and then the box will take the download afterwards.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...9&postcount=15

Originally Posted by KieronEdwards

The series link feature is offered when you select record on a series. An additional dialogue is shown that lets you then chose to either record the single instance or the series.

The swap button (0) switches between the tuners.

K.

http://www.digitalspy.co.uk/forums/s...9&postcount=23

Originally Posted by KieronEdwards

The box has two banks for flash memory (not "tuners" in this instance). One backs up the other incase of a corruption. You're seeing one bank with (I presume) "2.0" and the other with "2.44 (current)".

After a download the box has to reset to switch the "current" version. If it was in standby when the download started then it will reset automatically. If not - it downloads 2.44 and then continues to run from 2.0 (the "current" bank) until you put the box into standby. When you then bring it out of standby the box resets itself.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/showpost.php?p=13545266&postcount=28

Originally Posted by KieronEdwards

Series link works like this:

Each event in the EPG has a unique series ID and event ID. If you select to record "eastenders" then the box remembers the unique ID for that series and if anything else in the EPG has the same ID it is also recorded.

What we don't do is rely on the name of the program as this causes issues (as Sky+ (I think it was) users found) with "Dr. Who" not being the same as "Doctor Who". I think they missed the last episode of the first series as a result.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/showpost.php?p=13545327&postcount=33

Originally Posted by KieronEdwards

Mr Dobbin is in charge of Operations and is based in our call centre just north of Edinburgh. Mr Dore and Mr Edwards are based out of the head-office in London.

regards,

Mr Edwards

http://www.digitalspy.co.uk/forums/showpost.php?p=13545356&postcount=4

Originally Posted by KieronEdwards

Some of you managed to download 2.44 BEFORE 11:30 when we downloaded today's EPG. That means the series link data in the EPG was processed by 2.44 running on your DTR.

Those of you who are getting the download AFTER 11:30 won't have series link as the EPG data has to be processed by 2.44 before it will be used.

Obviously tomorrow's EPG download will be processed and then you'll have series link.

I hope this ends the confusion on this.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/showpost.php?p=13545478&postcount=1

Originally Posted by KieronEdwards

His question is why did he get the option of series link with 2.44 BEFORE the EPG download.

Good question! The developers assure me you need 2.44 to process the EPG before you'll see series link. However - it *may* find the data from the cached EPG information off the disk.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/showpost.php?p=13545664&postcount=5

Originally Posted by KieronEdwards

... just making sure the new build is settling in okay.

Also - if you guys know how things work then you'll pass the wisdom on to others.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/showpost.php?p=13545769&postcount=41

Originally Posted by KieronEdwards

Fozzi,

the download goes out to all transmitters. I'm currently in our lab and it takes its feed from Crystal Palace and our boxes upgraded just after 11:00.

regards,

Kieron

http://www.digitalspy.co.uk/forums/s...7&postcount=58

Originally Posted by KieronEdwards

Tintin,

there are no changes to the MHEG engine in this build - we concentrated on the core PVR functionality. I'm aware of the new multiscreen "tear down" issue and we'll address this in another download.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...0&postcount=60

Originally Posted by KieronEdwards

Raymogy,

when you were using the swap functionality were you recording anything else or playing anything else from the library?

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...6&postcount=61

[ironeagleuk]

Good job psionic....was going to do it myself, but was waiting for it to settle abit.....Simon and Kieron have been rushed off their feet the last couple days answering queries....and what a sterling job they are doing

[psionic]

Originally Posted by ironeagleuk

Good job psionic....was going to do it myself, but was waiting for it to settle abit.....Simon and Kieron have been rushed off their feet the last couple days answering queries....and what a sterling job they are doing

Thanks, there certainly is a lot of activity the last couple of days

[psionic]

13/3/07 Kieron Edwards - Further postings v2.44

Originally Posted by KieronEdwards

Georgio,

1. Yes - 2.44 boots and now flashes a green light to let you know it's doing disk operations. Any orphan files will be tidied up on the first boot after download and you shouldn't get any more orphan files after that. This means boot time is now down to around 90 seconds or less. Not that you should be rebooting that often!

2. It is possible the recording may have a glitch in it - having said that - we've made a load of improvements to the video drivers so you shouldn't see so many now. We do still have one glitch to fix - if the second tuner "fires up" whilst your watching TV then the first tuner glitches for about a second. We're working to fix this urgently as we're obviously not happy about this.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...3&postcount=68

Originally Posted by KieronEdwards

Could you describe in more detail what you are doing when this happens? Are you watching live tv? Watching live tv using the buffer (having hit pause for example)? Watching recordings from the library?

thanks,

Kieron.

http://www.digitalspy.co.uk/forums/s...78&postcount=6

Originally Posted by KieronEdwards

Andrea,

the period of time it takes for that window to appear is now configurable. Go to MENU -option 4 and then option 2.

There will be another download - and we're working on subtitles right now.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...8&postcount=74

Originally Posted by KieronEdwards

Raymogy,

let's see if anyone else on DS sees something similar because I cannot reproduce what you're describing in my lab.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...9&postcount=75

Originally Posted by KieronEdwards

khampson,

that sounds like a reception issue as opposed to anything wrong in software. Can you describe your set-up? Also - what signal strength are you getting? Finally - if you're not using the RF output from the box (i.e. you're using a SCART lead) try the following: MENU, 4, RED for advanced menu, 2 and then select item 4 "RF Modulator" and then press left until it says "OFF".

That will remove the possibility of the internal RF modulator causing any issues.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...86&postcount=9

Originally Posted by KieronEdwards

Keith,

this is going to be difficult to diagnose through the forums. Could you send me your contact details via a private message? JohnBoyUK - if you could as well - I'd like to call you both to get more information on this.

thanks,

Kieron.

http://www.digitalspy.co.uk/forums/s...0&postcount=12

Originally Posted by KieronEdwards

This is a feature. To speed up channel change we don't immediately engage the live buffer - we now wait 10 seconds. If you attempt to trick mode within this time you get the exclamation mark.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...19&postcount=4

Originally Posted by KieronEdwards

The cMeister,

we have subtitles working (to a point) and are ironing out the last issues with them. I had wanted to get them into this download but they will (definitely) go into the next one.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...9&postcount=87

Originally Posted by KieronEdwards

It worked when I wanted to record both parts of "Cold Mountain" around the BBC news.

regards,

Kieron.

http://www.digitalspy.co.uk/forums/s...2&postcount=99