[jmcg47]

Hi...I need some help. I have just bought a Blackberry Pearl mobile phone and I am having a minor problem with it. When somebody phones me on the phone it just rings twice and then immediately transfers to my voicemail. Obviously this doesnt give me a chance to answer the stupid thing, particularly if it is in my pocket or wherever else I put it. I know this is probably a dumb question but then there are plenty of dumb people like me out there

thanks

[faza20]

Hi Jmcg47

I work for Vodafone and may be able to help.

It sounds like your the amount of time it take before your call goes to voicemail needs adjusting. There is 2 ways of doing this.

1) On your handset, dial **61* MAIL BOX No.*10* AMOUNT OF SECONDS # SND. To get your mailbox number, dial *#104#, amnd the amount of time needs to be in 5 second intervals, with the maximum being 30 seconds.

2) The other way, is if you go to www.vodafone.co.uk, then contact us, you can then send us an email. If you include FIT165 it will be routed to a team who monitor the public forums. They will then be able to action it directly on the network for you.

Hope this helps