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Leaving HC - box collection?


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Old 07-02-2007, 18:43
chaz1378
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Join Date: Feb 2007
Posts: 1

Just cancelled HC and they asked me to be in on the date it finishes for an engineer to collect the box and remote

what happens if i'm not there? if it's cancelled then why couldn't i post it back? i am not spending 3 hours waiting for them to turn up!

anyone had similar thing??
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Old 07-02-2007, 20:06
beefqueen
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Join Date: Oct 2004
Location: SE11, BBC London, ITV London
Posts: 87
They tried to arrange a two-hour appointment for me. I told them I wouldn't wait in for two hours but they could give me a one-hour window. They wouldn't but said they would send out an envelope for it to be sent back. However, I said it would have to be recorded, and I wouldn't be liable for any loss. They didn't say anything to that...

I'm calling back this week. I'll let you know if I get a final answer.
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Old 09-02-2007, 23:13
aprec
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Join Date: Nov 2004
Posts: 67
HC are trying to charge me £120 for the box despite the fact that they failed to pick up the box as arranged.
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Old 09-02-2007, 23:58
VeryAngryMan
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Join Date: May 2006
Posts: 30
They're picking mine up between 7-9am. Seems fair enough to me.
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Old 10-02-2007, 09:51
beefqueen
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Join Date: Oct 2004
Location: SE11, BBC London, ITV London
Posts: 87
They ended up giving me a three hour appointment slot, but that's in fact OK, as it's on the date I'm having cable installed.
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Old 10-02-2007, 12:25
FatFreddy
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Join Date: Jul 2005
Location: Ipswich
Posts: 822
Originally Posted by beefqueen
They ended up giving me a three hour appointment slot, but that's in fact OK, as it's on the date I'm having cable installed.
Classic
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