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Making a complaint against Mobile Company. Who should I direct it to?


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Old 02-03-2003, 16:41
thumper
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Join Date: Dec 2001
Posts: 400

I need to make a complaint against Orange.

I have tried going through the billing department, who have directed me towards the orange shop where I make the purchase, They have of course re-directed me to billing as the complaint is bill releated.

Does anybody have a direct contact address to any members of the orange board, email or mail that have proved useful to them in the past.

With regards to OfTel. I ahve the following address;

Oftel
Consumer Representation Section
50 Ludgate Hill
London
EC4M 7JJ

IS this the best address to use, is there an email equivilent?

Kind regards,

Guy
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Old 02-03-2003, 22:40
Everything Goes
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Location: In the future....
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Write to the Orange Executive Office and they will sort it out for you.

executive.office@orange.co.uk

Orange Executive Office,
Birchwood Drive,
Brackenhill Business Park,
Peterlee,
County Durham,
SR8 2RS.

0870 870 0862.

I suggest you e-mail them them.
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Old 03-03-2003, 15:42
thumper
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Many Thanks.

Letter sent off today.

Regards,

Guy
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Old 03-03-2003, 16:17
happymonkey
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I've had problems too Thumper, can you let me know if you get a reply!?!?
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Old 03-03-2003, 16:35
thumper
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Will do.

For good measure, I also sent copies to the following.

Orange Personal Communication
Correspondence Department
PO Box 10
Patchway
Bristol
BS32 4BQ

and

Graham Howe
Deputy Chief Executive Office and Chief Operating Officer
Orange Personal Communication
50 George Street
London
W1U 7DZ

Regards,

Guy
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