As mentioned elsewhere, took my Samsung 940MW LCD TV, purchased yesterday, back to Argos, due to my dissapointment in it's performance.

Spotty faced youth behind the counter told me I can't get a refund, as it's now been opened, and used.

How the hell am I supposed to it check the TV out without opening the box and trying it out?

Are Argos correct?

They are indeed.

When I bought a DVD player from Argos, I got it home and found it didn't play DVD +R discs. Took it back and got my money back with no probs whatsoever. This was at Argos in Kidderminster.

Ask to speak to the manager and give him a list of problems as long as your arm - not happy with quality of picture, too slow to change channels, bad picture on terrestrial, etc, etc.

It's certainly worth a go. Good luck.

told them that, okay, no refund, but I'm putting the TV back for repair or replacement, as the one I had was of poor quality.

Spotty faced youth told me, after consulting with his manager backstage, that my perception of the TV was too high.

If the TV isn't faulty then you've no rights whatsoever to a refund or exchange.

Aye, okay, but was a bit pissed off with the young lad's attitude? Who is he to question me, the consumer, that in my opinion the telly is either gash, or faulty.

To tell me my expectation is too high is bollox, as he doesn't know what my expectation is in the first place.

I remember buying a Freeview box from them a little while ago. They clearly state which items they will not allow returns on. Luckily it was OK, but I'm not sure of their logic.

I would quote sale of goods act. The goods were not to your satisfaction and failed to deliver on performance. So therefore you can get your money back or take them to court.

No, this is completely wrong.

You can only return goods for repair or replacement if they are faulty. The OP's television is not faulty and hence he is legally entitled to nothing.

It's listed as HD ready, but fails to mention that technically it isn't, because it's 16:10, not 16:9.

Mention that it zooms in to fill the screen (when it should letterbox a 16:9 image), making you lose bits of the image from the sides, but it doesn't say about this in the catalogue or website.

You're also not happy that they wouldn't let you test it in store, you had to buy it and test it at home, as they weren't prepared to do it in store for you.

Personally I'm happy with my 940MW for the price of it though.
Last edited by Praxidike : 10-02-2007 at 20:02

It is faulty though! Perfomance is a fault!

You should have lied and told them the scart socket was broken or something. They won't check.

It's not faulty - it works as it should do. This performance may not be up to the OP's standards, but that doesn't equate to a fault.

Even if the set was advertised as doing X, Y and Z, but only does one of them (as normal behaviour), it still isn't faulty. The OP would, however, have a claim under the Trades Descriptions Act.

Argos try to get round that with their "this item might be different to how it's shown in the catalogue" schpeel.

Well...I'm sure that if something was advertised as being HD-ready with all mod cons, but turned out to be a 14" portable, someone might have something to complain about!

That is taking it to the extreme though.

I thought Argos would let you take things back for a refund within 14 days?, with Freeview boxes being the exception - because of people taking them back just because they can't receive Freeview.

Has this changed?.

It hasn't changed, but only applies if the items are unopened.

are you sure you have set it up correctly, looks more like pc monitor, does not match current range of tvs.

http://www.ciao.co.uk/Samsung_Syncmaster_940MW__6493111

It is, It's a monitor with a built in TV tuner, rather than the other way around.

Hence having a 3yr guarantee

I didn't think so? (not that I would ever buy electrical goods at Argos), certainly in the past if you took anything back you could get a full refund, used or not - as long as it was under 14 days old. My little brother, a few years ago, went about six months buying and returning VCR's to Argos every two weeks - and then eventually bought one elsewhere!.

Wrong, Argos have a 16 day no quibble money back guarantee.

From the Argos returns policy:


http://www.argos.co.uk/static/Static...efunds.jsp.htm

To be fair, Argos are one of the best in the highstreet for returns. The amount of times I've taken back things a month after buying, having lost the recept, and only wanting a refund on it because I realised I didn't really need it!

By the way, 16x10 is a computer monitor widescreen standard. If its got a HDMI port, its HD ready.

The thing is some people will allways try and take advantage of returns policys and make things hard for people with genuine faulty and low quality goods.