thats true what the informant says,

my mum bought one of those robosapien things for my bro for christmas, my bro ripped the packaging open (as young lads do) and they still took it back in its wrecked wrapping!

didnt even need the receipt! it did have the catalogue number sticker on it though.

sparkie

In how many ways would you like to be wrong?

1) it's 30 days
2) it's only if the goods are unopened
3) doesn't apply to certain products

So err....... Who's wrong now, buddy?

It's DVI but HDCP enabled.

I read the OP's other thread on this where they mentioned that they could be returning this monitor/tv to Argos and i knew that they would have problems if they tried to return it.

It is the same with a lot of shops these days they do exclude certain products from getting a refund unless there is something wrong with it. If you look on your receipt it should say that this product is excluded from the however many days guarantee return policy. I bought a few MP3 players from there and my receipts had that printed on it.

I think that Argos online policy maybe different from Argos retail shop return policy so their rules regarding online shopping returns may not apply to stuff you purchase from their HS shops.

Some other HS stores do allow you to return non faulty televisions but they request that you pay a restocking fee because they will have to sell the product and incur a loss if you are going to return it.

I have got that Samsung TV i use it as a bedroom tv and i think that the picture is good when i have it connected via a scart lead to my sky box.

Maybe if Argos will not allow you to return it you could look into taking it up with Samsung if you are really not happy.
Last edited by risingstar : 11-02-2007 at 12:37

The quote from the Argos T&C's above didn't say 'unopened' (which would be completely useless), it said with the packaging 'undamaged' - which makes far more sense.


Do you know what they are, apart from Freeview boxes?.

Sorry, meant to say unused




Games consoles, digital cameras, camcorders, mobile phones, jewelery and a couple of other little things.

I think it was Hygiene reasons first on most products and now it has filtered out into all parts of the catalogue, I always notice the small print when i am buying stuff from Argos, It pays to be a geek.

Yes, that's another one, shavers and that kind of stuff are excluded.

Just tell them there's a fault. They're not exactly going to unpack it and turn it on then and there, in the middle of the shop, are they?

A) That would be fraudulant.

B) Argos have a right to have the item inspected before refunding/exchanging the item, and on TV's, they generally do.

At the end of the day, I've had a fart around with a lot of the settings on the TV, and have decided that it's improved enough for me to be happy enough to keep the Samsung.

Seems like my perception of the TV was maybe a bit too high. It's fine when viewed from a good 5 metres away, but unfortunetly we won't viewing from that distance in the kitchen (will be much closer) but ho hum, you live and learn. Might evntually move it into the conservatory soon anyway, where it might be better suited.

Thanks to all the guys and galls who took the time to contribute to this entertaining thread.

if you really don't like it take the back off and mess about with the insides, then screw it back on and take it back saying it just packed up and is not of merchantable quality, this is the second samsung you have had, blah blah blah..

refund for faulty goods

people will say that is fraudulent but what means more to you..?
morals regarding a multimillion pound nationwide chain or your hard earned cash..?

i don't advocate anything illegal, the above is purely for educational purposes only
Last edited by Ops_Monkey : 11-02-2007 at 21:36

Tut, Tut, Tut....

It seems to me the mistake with the OP was telling them he used it and it wasn't good enough. If he'd just returned it saying he didn't like the look of it then they would have refunded with no quibbles according to their T&Cs.

I've done this several times and do not consider this at all unethical, watching a couple of minutes on a TV is not the same as trying out a toaster which is one of the reasons they have the unused clause in there.

Spot on. One should check the true specs before buying.

There is a difference between HD ready, and a HDTV.

You can only expect anything under the SoGA if the goods are faulty and/or not as the catalogue (in the case of Argos) described them, any implications you make are different.

Anything else is down to the retailer's goodwill, these are businesses, not charities. Personally i'd swap to keep the customer happy though I don't suppose that bothers a big store like Argos.

BTW.
http://www.opsi.gov.uk/si/si2002/20023045.htm

But Argos do have a 30 day return policy that many of us have used, it's not the SoGA but you do have the right to return if their literature says so providing you've abided by their T&Cs.

It's also worth pointing out (for the few that don't know) that if you buy remotely (e.g. internet) then you do have a legal right to return whatever the company's policy is.

That is a goodwill gesture that Argos can withdraw at any time.

You can also take them back if they are not of satisfactory quality, taking the price into account. (It's reasonable to expect better quality if the price is higher.)

This might justify the salesperson's comment that the buyer's expectations were too high. Maybe he was expecting higher quality than should be expected from a TV of this price.
Last edited by tichtich : 12-02-2007 at 11:17

In the link that I posted which is the sale of goods act, not interpreted by Trading Standards or whoever, where does it say that? Trouble is, once someone's interpreted the law that then becomes their opinion on what the law says, then that's read by someone else who puts their own slant on it etc etc. This is why we have courts/lawyers.

Information on such sites is useful but nothing more, to get the facts you have to look at the actual wording of the Act.

The act you linked to (2002) consisted of amendments to the original Sale of Goods Act (1979):


Good point in general. But here the Trading Standards office was pretty much quoting from the act.

Not if it's advertised and in force at the time of purchase.

Again, from the Argos website.

Ever get the feeling you're going around in circles?

Oh, all the time. It's just as well I like pi(e).

Strange, because i get the same feeling!