Basically you should have went to Asda...

28 Days no quibble returns policy on ALL electricals... even if you try it! All returns no matter if they are faulty or unwanted are returned to the returns centre and the store claims back the cost...
Last edited by Sucmedic : 15-02-2007 at 18:18

Hi

So what is the Argos policy on something such as


Samsung DVD-HR734 DVD Recorder with 160GB HDD

http://www.argos.co.uk/static/Produc...er/5335581.htm


If I don't open it , will they still accept it for return for a full refund ?

No. That's what the '+' symbol next to the item description means - it's exempt from the 30-day money back guarantee.

Hi

seems at odds with this post , thats the confusion...


Do you work for Argos or have personal experience or just guessing ?

Neither. Look at the box on the left-hand side of the page.

Hi

I have more faith in the reply from someone who actually works there for 4 years

Hopefully its policy is not set in stone and is flexible with unopened / sealed items ok for return

you could just return it and say its faulty, and get a refund. The staff have no facilities to check goods!

But they are within their rights to have them checked.

Why can you not open the box after shopping at argos?

If you buy clothes in a shop, try them on at home, and take back because they don't fit you get your money back or a swap. You've used them (worn them), but then took them back.

Why are electrical goods different? You can't see if something works if its wrapped in the packaging.

Unless they have all tvs on display for you to assess, surely you can switch it on at home to see if its what you're after. Otherwise how can you assess tv?

They'll love you if you ask to see it when theres a great big queue!

I'm not saying use it for a month and then take back, but if its crap picture and not suited for what you need then its not fit for purpose.

ian

(took panny digibox back, as it kept freezing with no packaging and got money back - aerial signal was fine, checked by tv man)

The reason is that if it's returned unused then it goes straight back into stock and gets sold again, if the item is returned used, then the full price is refunded to the customer but it then has to be sold on cheaper.

The retailer loses money this way.

Surely Argos "Factor in" the cost of the goods, knowing that, say 2% of goods will have to be resold at a loss. cant fathom out why some goods dont come under the "14 days" rule, thoug, obviosly personal goods, but not ,say a freeview box.

once youv bought goods, unless theyr faulty, no retailer is obliged to refund the price, if its too big, thats your fault,they only do it for "Good Will" not because they have to.

you could make sure its got a fault(cynic)

Hi

Ok , I just tell porkie pies and says it got a fault on it

To stop people taking it home, finding they can't get a signal and then returning it.

Why should a retailer lose money because you didn't do your research properly?

how would you know the signal is good enough until you tried it?

Get an aerial guy out to inspect it. I had one out who said aerial had good signal and didn't charge for assessing it.

Eventually after a few years I wanted more points in other rooms. I got new aerial fitted, split to 3 rooms by qualified fitter for £130 (using quality cable and aerial).

If you're going to get freeview on a new lcd you might as well upgrade the aerial to avoid the frustration of picture break up and blocking.

ian

if it's not suitable for purpose (faulty) then it is protected by law & they have to refund (with or without a box)

16 day returns policy is something quite different (above & beyond you 'legal rights')

Point taken, but if i buy, say a £1000 tele with built in freeview and i dont like it,(or if i havent got a good enough signal) i can take it back, but not if its a £25 freeview box. What do they then do with the Tele?

that's simply because he just told you you can't have your money back nothing at all to do with his attitude - i.e. you would've hated anyone who told you that


It wasn't him but his manager (again he was just 'the bearer' of the bad news) and the reason is - they have no legal reason to 'lend' you a TV to see whether you 'like' it - you used 'your opinion' to describe it as faulty which is clearly a smoke screen and he saw thru it (you aint getting a refund)

The moral of this story is:

Argos have no legal obligation to 'satsify your curiousity' (they wouldn't be in business long if they did) - so if you take something back because you 'don't like it' you should be nice, polite and cooperative and maybe they will recipricate and let you have you money back

.

By checking with a friends box? By getting an aerial guy out? By calling the Freeview checker line?

Plenty of possibilities.

[quote=JethroUK;14654637]that's simply because he just told you you can't have your money back nothing at all to do with his attitude - i.e. you would've hated anyone who told you that



It wasn't him but his manager (again he was just 'the bearer' of the bad news) and the reason is - they have no legal reason to 'lend' you a TV to see whether you 'like' it - you used 'your opinion' to describe it as faulty which is clearly a smoke screen and he saw thru it (you aint getting a refund)

The moral of this story is:

Argos have no legal obligation to 'satsify your curiousity' (they wouldn't be in business long if they did) - so if you take something back because you 'don't like it' you should be nice, polite and cooperative and maybe they will recipricate and let you have you money back

. Yes they do-TV s come under the 30day return policy its in the catalogue/website so do most goods. you can buy, say a camera for a special wedding, then take it back.
i dont think Argos has gone out of business yet!

[quote=roddydogs;14661354]
THIS APPLIES FOR ANY UNUSED PRODUCTS!

It's quite simple, oh, and cameras are excluded...

no it dosent-it just says in original undamaged packaging how would they know if youve tried it,?
By the way its 30 days not 14.I myself returned a mini hi fi that i had tried out and didnt like, i had no problem getting a refund. I have also got a refund on a Digital Camera that was faulty outside of guarentee-your covered under the "Sale of Goods" act anyway!

[quote=Telly_Man;14661473]
sorry-digital cameras are excluded but some film cameras arnt(Do people still buy them?)
point 2-how would they know if youve used it? or any other goods for that matter?
Last edited by roddydogs : 20-05-2007 at 17:15