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Quality Install |
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#1 |
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Forum Member
Join Date: Feb 2007
Posts: 9
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Quality Install
Hi All
I just wanted to express the extreme quality of my recent installation. The engineer was very professional and went above and beyond what i expected. When he arrived he explained from start to finish everything that he was going to do. From that point i knew that he knew what he was doing and felt comfortable leaving him to it. I left him for 30 mins and when i returned he had fitted a new phone socket so that i could use my phone in my room and configured the my router even though i said i could probobly do it myself, he said "its all part of the service". My house it quite big and i couldn't even notice the cable's,when i asked him how he had ran the cable, he said " it's always nice if you cant notice the cable". If any of you have the pleasure of having this engineer it will reassure your faith in engineers |
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#2 |
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Forum Member
Join Date: Sep 2005
Location: London
Posts: 43
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I was also impressed with the quality of my HC installation nearly two years ago. The engineer arrived punctually; was very courteous and spent time performing a tidy installation. Nothing seemed too much trouble for him. He ensured I was happy with his work and HC before leaving. I am pleased to learn that at least one recent HC/Tiscali installation was also impressive.
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#3 |
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Forum Member
Join Date: Sep 2005
Location: London
Posts: 452
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My install 5 years ago was performed very professionally too and whenever a HC engineer has had to visit to rectify a problem have always been polite and professional.
Unlike our Sky installer who had an atitude problem! |
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#4 |
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Forum Member
Join Date: Feb 2007
Posts: 9
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Thanks for the replies.
The attitude problem with sky engineers is that they only get £7.50 per service fault which is generally why they've always got the hump |
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#5 |
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Forum Member
Join Date: Feb 2007
Posts: 1
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Excellent installation
Pleasant experience with homechoice installation today.
had the slot 7-9am. engineer called at 7:25 to let me know that the assigned engineer was running late and he had been assigned. would be there in 20 mins. came at 8:15. polite, professional and extended by bt line from one end of house to another without any comments or complaints. job very well done. at least 25 meters of wire used. explained usage of equipment. also made made a (very long ) lan cable for me to connect to box to test the net. net speed was 1 mb. so he called customer service and asked them about it - they said no capping. but he restarted the box and lo, behold, it was 1.8 meg. thats actually near the 2meg promised so its fine. picture quality much better than expected. all in all an excellent installation experience. very pleased about it. |
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#6 |
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Forum Member
Join Date: Nov 2000
Posts: 953
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1.8Mbit is all you will ever get from 2Mbit due to overhead I believe. With 8Mbit its 7.2Mbit.
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#7 |
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Forum Member
Join Date: Sep 2004
Location: London SE4
Posts: 685
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Quote:
Originally Posted by Peter We
1.8Mbit is all you will ever get from 2Mbit due to overhead I believe. With 8Mbit its 7.2Mbit.
i used get 2.7 with a 2 meg and a 1.9-2.0 with tv service on since Tiscali got there grubby little hand in on the service my service has droped to 1.6 and with tv on 0.98 but it's not alway's that slow just most of the time during the afternoon and evenings. naa i carnt work that out either!! |
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#8 |
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Forum Member
Join Date: Sep 2004
Posts: 214
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I keep being told by BT engineers that line quality can vary from day to day and hour by hour. And rain can affect attenuation. So I suspect this has a part to play somewhere... But also the amount of contention that HC run is always going to decrease as more people use the service and they have less money to throw about...
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) lan cable for me to connect to box to test the net.