Hi All

I just wanted to express the extreme quality of my recent installation.
The engineer was very professional and went above and beyond what i expected.
When he arrived he explained from start to finish everything that he was going to do. From that point i knew that he knew what he was doing and felt comfortable leaving him to it. I left him for 30 mins and when i returned he had fitted a new phone socket so that i could use my phone in my room and configured the my router even though i said i could probobly do it myself, he said "its all part of the service".
My house it quite big and i couldn't even notice the cable's,when i asked him how he had ran the cable, he said " it's always nice if you cant notice the cable".
If any of you have the pleasure of having this engineer it will reassure your faith in engineers

I was also impressed with the quality of my HC installation nearly two years ago. The engineer arrived punctually; was very courteous and spent time performing a tidy installation. Nothing seemed too much trouble for him. He ensured I was happy with his work and HC before leaving. I am pleased to learn that at least one recent HC/Tiscali installation was also impressive.

My install 5 years ago was performed very professionally too and whenever a HC engineer has had to visit to rectify a problem have always been polite and professional.

Unlike our Sky installer who had an atitude problem!

Thanks for the replies.
The attitude problem with sky engineers is that they only get £7.50 per service fault which is generally why they've always got the hump

Pleasant experience with homechoice installation today.

had the slot 7-9am. engineer called at 7:25 to let me know that the assigned engineer was running late and he had been assigned. would be there in 20 mins. came at 8:15.

polite, professional and extended by bt line from one end of house to another without any comments or complaints. job very well done. at least 25 meters of wire used. explained usage of equipment. also made made a (very long ) lan cable for me to connect to box to test the net.

net speed was 1 mb. so he called customer service and asked them about it - they said no capping. but he restarted the box and lo, behold, it was 1.8 meg. thats actually near the 2meg promised so its fine.

picture quality much better than expected.

all in all an excellent installation experience. very pleased about it.

1.8Mbit is all you will ever get from 2Mbit due to overhead I believe. With 8Mbit its 7.2Mbit.

Depending on the line and service your getting
i used get 2.7 with a 2 meg
and a 1.9-2.0 with tv service on

since Tiscali got there grubby little hand in on the service
my service has droped
to 1.6 and with tv on 0.98
but it's not alway's that slow just most of the time during the afternoon and evenings.

naa i carnt work that out either!!

I keep being told by BT engineers that line quality can vary from day to day and hour by hour. And rain can affect attenuation. So I suspect this has a part to play somewhere... But also the amount of contention that HC run is always going to decrease as more people use the service and they have less money to throw about...