3 have now imposed the following restrictions making the previous 14 day satisfaction guarantee a nonsense...
"14 day peace of mind guarantee
If you are a new 3 customer and for some reason you are not happy with 3, you can return your mobile and original boxed accessories, along with your proof of purchase, within 14 days of receipt to us and we will give you a full refund.
In order to be eligible to return your mobile under the 14-Day Money Back Guarantee you must not have used your handset to make or receive calls or texts, take photos, or download content.
Similarly, if your mobile has been damaged since you received it, this guarantee will not cover you.
This does not affect your statutory rights."
Distance selling reglautions apply for web sales and phone sales but if you commit to a deal in a 3 Store and do anything with the handset you are trapped for up to 18 months... The above is applicable to 3 on-line, 3 Stores and has been inimated to dealers (most of whom have dumped 3 already due to such nonsense ).
Horrific... and they have recently removed most of thier UK contact centre support...
Yuk.. Be Warned...
Last edited by wavejockglw : 15-02-2007 at 22:50
"14 day peace of mind guarantee
If you are a new 3 customer and for some reason you are not happy with 3, you can return your mobile and original boxed accessories, along with your proof of purchase, within 14 days of receipt to us and we will give you a full refund.
In order to be eligible to return your mobile under the 14-Day Money Back Guarantee you must not have used your handset to make or receive calls or texts, take photos, or download content.
Similarly, if your mobile has been damaged since you received it, this guarantee will not cover you.
This does not affect your statutory rights."
Distance selling reglautions apply for web sales and phone sales but if you commit to a deal in a 3 Store and do anything with the handset you are trapped for up to 18 months... The above is applicable to 3 on-line, 3 Stores and has been inimated to dealers (most of whom have dumped 3 already due to such nonsense ).
Horrific... and they have recently removed most of thier UK contact centre support...
Yuk.. Be Warned...
Last edited by wavejockglw : 15-02-2007 at 22:50
although I don't suppose many people have Three SIMs lying around.