|
||||||||
Talk Talk - How Best to Make a Complaint? |
![]() |
|
|
Thread Tools | Search this Thread |
|
|
#1 |
|
Forum Member
Join Date: Aug 2002
Location: Merseyside
Posts: 56
|
Talk Talk - How Best to Make a Complaint?
Help!!
I have had a problem with my Talk Talk landline since February 13th, due to some so-called upgrade. The main problem is getting cut off either when dialling out or being dialled into. Their customer services leave me speechless and are the most inept I have ever had the misfortune to have to deal with. Does anyone know the best way of contacting them so it will actually be acknowleged and dealt with rather than ignored. Or should I just email my tirade to "Customer Services"? Thanks for any advice. |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2 |
|
Forum Member
Join Date: Nov 2003
Posts: 294
|
When I had a complaint about Talk Talk, and which they were completely failing to respond to, I spoke to some very helpful people at Consumer Direct (http://www.consumerdirect.gov.uk/).
They gave me advice over how to write the letter, including giving them a clear deadline by which to respond and what action I would take if they did not respond. Send the letter (not e-mail) by recorded delivery so you know when it has been delivered. I was sceptical, but got a satsifactory response from Talk Talk within the seven days I gave them. This was after six months of pursuing them via phone, e-mail and fax, without any response or acknowledgement whatsoever. kfv |
|
|
|
|
|
#3 |
|
Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
|
This is very good advice, only deal with the simplest things by phone. A letter always gets better results. Plus, If things don't work out you have a proof of what was said.
|
|
|
|
|
|
#4 |
|
Banned User
Join Date: Sep 2006
Location: Bristol
Posts: 4,837
|
Just change supplier?
|
|
|
|
|
|
#5 |
|
Forum Member
Join Date: Mar 2003
Posts: 53,642
|
I've been having the same problem since around the same date.
I went into the local Carphone Warehouse shop today and they insisted it would be rectified within 48 hours, so I told them that if it isn't, I would be pursuing some form of compensation. My bill is due tomorrow and while i'm reluctant to pay for a service that is currently faulty, I know i'll probably have to because they'll probably end up cutting me off if i don't. |
|
|
|
|
#6 |
|
Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
|
Quote:
Originally Posted by JasonWatkins
My bill is due tomorrow and while i'm reluctant to pay for a service that is currently faulty, I know i'll probably have to because they'll probably end up cutting me off if i don't.
They probably will anyway but that's the nature of a 'free' service. |
|
|
|
|
#7 |
|
Forum Member
Join Date: Mar 2003
Posts: 53,642
|
Well i've paid it
![]() Although they did say that since this current problem has been going on for 2 weeks, I can terminate the service for no charge. Which I may well end up doing .. |
|
|
![]() |
|
All times are GMT. The time now is 10:39.



