Help!!

I have had a problem with my Talk Talk landline since February 13th, due to some so-called upgrade. The main problem is getting cut off either when dialling out or being dialled into.

Their customer services leave me speechless and are the most inept I have ever had the misfortune to have to deal with.

Does anyone know the best way of contacting them so it will actually be acknowleged and dealt with rather than ignored. Or should I just email my tirade to "Customer Services"?

Thanks for any advice.

When I had a complaint about Talk Talk, and which they were completely failing to respond to, I spoke to some very helpful people at Consumer Direct (http://www.consumerdirect.gov.uk/).

They gave me advice over how to write the letter, including giving them a clear deadline by which to respond and what action I would take if they did not respond. Send the letter (not e-mail) by recorded delivery so you know when it has been delivered.

I was sceptical, but got a satsifactory response from Talk Talk within the seven days I gave them. This was after six months of pursuing them via phone, e-mail and fax, without any response or acknowledgement whatsoever.

kfv

This is very good advice, only deal with the simplest things by phone. A letter always gets better results. Plus, If things don't work out you have a proof of what was said.

Just change supplier?

I've been having the same problem since around the same date.

I went into the local Carphone Warehouse shop today and they insisted it would be rectified within 48 hours, so I told them that if it isn't, I would be pursuing some form of compensation.

My bill is due tomorrow and while i'm reluctant to pay for a service that is currently faulty, I know i'll probably have to because they'll probably end up cutting me off if i don't.

There's no 'probably' to it - THEY WILL.

They probably will anyway but that's the nature of a 'free' service.

Well i've paid it

Although they did say that since this current problem has been going on for 2 weeks, I can terminate the service for no charge.

Which I may well end up doing ..