Hi,
I recently rang up orange to get a new contract as my old one had expired, i was placed onto the Dolphin package with some money off, as well as all the freebies you get with it.
This new tariff came live as of 17th Feb however i received texts saying that i could surf orange world for free as well as use the TV packages for free as well before the new contract had started. Fantastic i thought, i can now use wap in the weekends and evenings and use the TV package before my contract starts.
Turns out i've just been charged around £12 over for using these services, now being i student, i complained to Orange, unfortunately i do not have the texts that they sent me, as they have disappeared from my inbox, nor do i know the dates that they were sent.
Is there anything i can do?
Cheers
I recently rang up orange to get a new contract as my old one had expired, i was placed onto the Dolphin package with some money off, as well as all the freebies you get with it.
This new tariff came live as of 17th Feb however i received texts saying that i could surf orange world for free as well as use the TV packages for free as well before the new contract had started. Fantastic i thought, i can now use wap in the weekends and evenings and use the TV package before my contract starts.
Turns out i've just been charged around £12 over for using these services, now being i student, i complained to Orange, unfortunately i do not have the texts that they sent me, as they have disappeared from my inbox, nor do i know the dates that they were sent.
Is there anything i can do?
Cheers