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On o2 Online pay monthly (sim only) are you charged for customer service?
Satellite John
24-02-2007
On o2 Online pay monthly (sim only) are you charged for customer service?
It is not clear if it is 20p/min or if it comes out of your inclusive minutes.
Does anybody here have sim only o2 Online pay monthly? Is it good?
Thanks for any help.
lfc_forever
26-02-2007
I've been told by 02 it comes out of your mins. I'm on a pay monthly tariff but it isn't sim only.

To be honest, o2 have messed me around a lot. They wouldn't let me get off the contract when i insisted i wanted to go on to PAYG. They've also charged me for my texts so as they've upgraded me to 400 txts a month from 100.
mrdeejay
26-02-2007
It is an 0870 number for Customer service and they are the only netwrok that allow 0870 numbers as part of their inclusive minutes. SO yeh it is part of your bundle.
roshanb
05-03-2008
Yes, I think it is also included in the minutes allowance from what i have read on the subject.

You can compare sim only contracts on this website if your looking to change networks.

Sim only contracts
malaikah
05-03-2008
You can contact them by dialing 100 or 200 from your handset, not sure if it charged though...
BILLYBOO
05-03-2008
called o2,its free from your phone (08706003009) but it comes off your inclusive mins
chyllyphylly
05-03-2008
this will be some use

http://www.o2.co.uk/mobilestariffs/tariffs/freenumbers
dslrocks
05-03-2008
Originally Posted by BILLYBOO:
“called o2,its free from your phone (08706003009) but it comes off your inclusive mins”

From the below page:

"*Free of Charge calls will have a zero charge applied and won’t diminish your bundle allowance on Pay Monthly plans".

Clear as mud?
Appleseed
06-03-2008
Originally Posted by mrdeejay:
“It is an 0870 number for Customer service and they are the only netwrok that allow 0870 numbers as part of their inclusive minutes. SO yeh it is part of your bundle.”

They used to include 0870 numbers in your inclusive minutes but i'm afraid that stopped being the case quite a while ago, (other than the ones listed on their website)

Check out the full details on the website.
chyllyphylly
06-03-2008
Originally Posted by dslrocks:
“From the below page:

"*Free of Charge calls will have a zero charge applied and won’t diminish your bundle allowance on Pay Monthly plans".

Clear as mud?”

that more or less says it's free
_amanda_
07-03-2008
O2 customer service are not charged and do not come out of your inclusive minutes, they are therefore free.
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