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3 Phone - is it possible to cancel contract


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Old 24-02-2007, 18:09
chris2k2
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Any body know whether or not it is possible to cancle the contract.

I got 3 phones at the time, 1 for me, 1 for dad and 1 for sister. Me and my step-dad sent them back as we was conned. Got told it was only 6 month contract but the small print when arrived said 18.

However my sister was stubborn and didn't send it back.

What I did (and shouldn't) was to get it in my name a favour at the time as Sis was working.

I tried to get it put in her name but was told need to have in mine for 6 months.

Because of the sprialling cost my sis can't pay and I don't want it don't need it, so is it possible to cancel although there is 12 months left?

Been told need to pay the full 12 months up from, but trying not to.

Any advice anyone?
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Old 24-02-2007, 18:15
chris20
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are you sure when you joined they did not say its 6 months half price then normal price after that 3 have loads off offers like that and the only way out is to pay off your contact
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Old 24-02-2007, 18:18
chris2k2
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The Guy at the door said we have 7 days to return them, if not then after 6 months we can cancel no problem and they will probably try to keep you by sending new phone etc.

But no mention of 18 months otherwise I wouldn't of got them.

If that is the case then will have to look into things.

May decrease the monthly pay (if poss ) and not use at all until 12 months over.
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Old 24-02-2007, 18:26
iDan
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Originally Posted by chris2k2
May decrease the monthly pay (if poss ) and not use at all until 12 months over.
That's generally the cheapest option.
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Old 25-02-2007, 07:24
wavejockglw
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3 now charge £25 to downgrade and you can only drop 1 stage to the next cheapest tariff so that might not be such a good idea!!
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Old 25-02-2007, 10:42
JasonWatkins
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Originally Posted by chris2k2
Any advice anyone?
The fact that your sister refused to send the phone back basically means you're stuffed.

3 will argue that she chose to keep the phone, so she has to pay the monthly charge, or pay up the contract to get out of it.

The only way you might possibly have a leg to stand on is if you can somehow prove that the phone was deliberately mis-sold, with reference to the contract length, but again, the fact that your sister chose to keep the phone probably cuts that avenue off as well.

If you default on a pay monthly phone contract, there's a good chance you won't be able to get another one on another network - and 3 are the easiest to get accepted on, so if you default on them, i doubt if anyone else would take you.
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Old 25-02-2007, 11:46
Finglonga
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You bought mobile phones at the door? Or am i missing something?
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Old 25-02-2007, 14:28
JasonWatkins
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Originally Posted by Finglonga
You bought mobile phones at the door? Or am i missing something?
I was wondering that
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Old 25-02-2007, 16:37
chris2k2
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Originally Posted by Finglonga
You bought mobile phones at the door? Or am i missing something?
No it was a 3 sales man at the door.

He filled in the application form shows us the phone we could have, rund his office and then gave us the date.

All was well until it arrived.

Just to make a few thinsg clear.

The phone is still in my name because of the can't chnage names until about 4 months use.

Enquired about the downgrade is £25 fee or 6 months extention. Problem is can't do anything until the transfer is complete. I enquired and was given a transfer code therefore can't do anything until complete.

Looks like my sis is going payg with o2, and is going to the next cheapest until end of contract and isn't only go to use it for free calls.
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Old 25-02-2007, 21:40
Finglonga
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So you DID by mobile phones at the door.

3 Don't use salesmen, sounds like you have been conned by a local trader into buying phones.
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Old 25-02-2007, 21:51
chris2k2
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Originally Posted by Finglonga
So you DID by mobile phones at the door.

3 Don't use salesmen, sounds like you have been conned by a local trader into buying phones.
Possibly.

He went round the full estate, just asking people what do you spend on your mobile each month etc, and would you be interested in 3 network etc monthly cost.

You then fill in a few forms which he takes back to the office which we had the address for, and then they would send them out after all has been passed.

We got them 2 days later but I and step-dad sent them back to the address via that recorded delivery (or whichever it was) so we got confirmation back from them.

He had all his badges etc and documentation, but I don't know.

He didn't have any phones with him just the docs and forms to fill in.

Had no problems with it just this one of my sister now but that her choice.
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Old 25-02-2007, 22:12
broonale
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I'm with 3 and have no problem so far after 7 months. It was a sales call I had (by phone) when I signed up. As I was online at the time I checked straight away the validity of the company calling and also the small print on the deal being offered.
I was a bit wary at first but there has been nothing apart from the dropouts in multimedia reception to put me off. All my charges have remained around the same each month.
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Old 25-02-2007, 22:29
JasonWatkins
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Originally Posted by chris2k2
Looks like my sis is going payg with o2, and is going to the next cheapest until end of contract and isn't only go to use it for free calls.
Well she'll still have to pay the monthly charge, no matter what tariff she downgrades it to, or she'll have to pay up the contract if she wants to cancel it.

The fact that the contract was agreed means that someone is liable for the cost of it, and the fact that she didn't send the phone back in time means that, in purely contract terms, she accepted the terms and conditions of that contract.

You can't sign up for a contract phone, keep it and then decide you can't afford to pay for it.

So in a nutshell, I really don't see how you are going to cancel the contract because 3 will simply argue that she had 7 days to return the phone and didn't do so, so she is now bound by the terms of the contract.

I would imagine the door to door guy was a licensed seller for 3, but I personally would treat a door to door mobile phone seller in much the same way I treat the cold calls I receive asking me if i'm happy with my mobile phone. I'd say "thanks but no thanks" and hang up the phone, or in his case, close the door.

Last edited by JasonWatkins : 25-02-2007 at 22:32.
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Old 25-02-2007, 22:33
chris2k2
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Originally Posted by JasonWatkins
Well she'll still have to pay the monthly charge, no matter what tariff she downgrades it to, or she'll have to pay up the contract if she wants to cancel it.

The fact that the contract was agreed means that someone is liable for the cost of it, and the fact that she didn't send the phone back in time means that, in purely contract terms, she accepted the terms and conditions of that contract.

You can't sign up for a contract phone, keep it and then decide you can't afford to pay for it.

She is paying, but is going to downgrade it and just use it for the free texts and minutes, all the other stuff like the calls you would need to pay like premium etc and the downloads, she can do on the PAYG.

I don't think it is she can't afford it she can but she has managed to build it up to double some times and so wanted to cancle it.

I think it is best solution to go to cheapest untilt he contract ends and then end it altogether.
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Old 26-02-2007, 13:38
prking
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I think you have been incredibly lucky. You gave private information (enough for fraud/identity theft) to a stranger who called at the door. If the worst that happens is you are lumbered with a contract, you are very lucky.

I would WRITE to three, explain about the door to door salesman and his tactics and ask to cancel after six months. You might be lucky.
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Old 26-02-2007, 13:53
upnunder
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First thing to do is speak to 3, and find out exactly which authorised dealer sold you the phone in the first place.
Make sure you ask for his dealer code.

Chances are, they will be through a distributor, so the next thing to do is contact them, making an official complaint about the methods of one of their dealers.
If this doesnt work, contact 3, and explain that you were mis-sold a phone by xxxx dealer, you have contacted xxxx distibutor and they were unwilling to help, so you are bringing the problem to the attention of 3.

3 Probably wont let you out of your contract, but by bringing the distributor into it, you may get the contract paid off by them.
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Old 26-02-2007, 15:36
JasonWatkins
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Originally Posted by upnunder
you may get the contract paid off by them.
won't happen. the fact that him and his step-father sent the phones back inside the 7 day period and his sister didn't, they will simply argue, as i said, that she accepted the terms of the contract.

They won't accept "being stubborn" as an excuse not to send the phone back - they will point out that two out of the three phones were sent back within the correct amount of time.

the only way she might stand a chance of getting the contract annulled is if she can prove she was out of the country, or unaware she even had a phone until after the 7 day period, and that she would have sent it straight back if she'd have realised the terms of the deal.

But then 3 would probably want to know why, if they felt there was a problem, all three phones weren't returned immediately.
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Old 27-02-2007, 21:44
chris2k2
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Have had it knocked down to the next cheapest, had to pay £25 though.

Decided will just keep it until the contract ends.

Thanks for all the info guys.

I didn't realise at the time it may have been a con man and I did hand over personal details.

However I decided at the time to not hand over bank details none of us did, so we get through the door.

He seemed a nice enough guy had all badges and business cards, etc.

I've never checked the company though but we haven't had any more hassle just my sis lol.

So will just keep using for 12 months.
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Old 28-02-2007, 11:34
Steven L Hunter
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Contracts are a pain but if they made PAYG cheaper then there would be no need for contracts.

Only thing about paying for a PAYG phone is that you dont get it on your credit file that your always paying for it therefore wont get it towards your credit rating as being a good payer.

I signed up to Vodafone in November for £50 per month and i get 800 mins and 1000 texts plus stop the clock. I onlt use around 300 min each month and 400-500 texts so feel im being ripped off as i cant downgrade till August which is 9 months.

The thing that scares me most about my mobile price is that i'm getting Virgin Media TV on top package with V+ box and movie channels, 2Mb Cable Broadband, Talk Evenings and weekends phoneline all for £51.50 per month now this seems like far more for my money than what i get with vodafone!!!

Virgin Mobile offer 300 mins and 300 texts for £10 per month i'm kicking myself
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Old 28-02-2007, 14:10
Inkblot
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Originally Posted by StevenGray16
Contracts are a pain but if they made PAYG cheaper then there would be no need for contracts.

Only thing about paying for a PAYG phone is that you dont get it on your credit file that your always paying for it therefore wont get it towards your credit rating as being a good payer.

I signed up to Vodafone in November for £50 per month and i get 800 mins and 1000 texts plus stop the clock. I onlt use around 300 min each month and 400-500 texts so feel im being ripped off as i cant downgrade till August which is 9 months.

The thing that scares me most about my mobile price is that i'm getting Virgin Media TV on top package with V+ box and movie channels, 2Mb Cable Broadband, Talk Evenings and weekends phoneline all for £51.50 per month now this seems like far more for my money than what i get with vodafone!!!

Virgin Mobile offer 300 mins and 300 texts for £10 per month i'm kicking myself
Virgin Mobile's advertised price for that tariff is £25 - is that a bundle with the TV?

As far as the Vodafone tariff goes, I thought the rule-of-thumb was that you should always sign up for a tariff that gives you slightly less than you need, because the extra cost of a few calls or texts is less than the extra cost of a higher priced tariff? Then you can upgrade when you want to, rather than having to wait until you're allowed to downgrade.

Last edited by Inkblot : 28-02-2007 at 14:12.
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Old 28-02-2007, 22:52
Steven L Hunter
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Originally Posted by Inkblot
Virgin Mobile's advertised price for that tariff is £25 - is that a bundle with the TV?

As far as the Vodafone tariff goes, I thought the rule-of-thumb was that you should always sign up for a tariff that gives you slightly less than you need, because the extra cost of a few calls or texts is less than the extra cost of a higher priced tariff? Then you can upgrade when you want to, rather than having to wait until you're allowed to downgrade.
The £10 is if you take any other Virgin Media service. I know I originally signed up to the 500 mins and 1000 texts for £40 but changed it within the first 14 days.

I cant wait to downgrade and save money
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Old 01-03-2007, 08:06
JasonWatkins
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well i'm going to be upgrading my 3 contract in 3 months time.

750 minutes a month and 250 texts for 17.50 sounds good to me
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