well yet more hc/tiscali customer service fun.
i got a bill today, should have had one month free cos they cut me off by mistake and left me with no net for a week, so offered me a paltry free month. The bill i did get was totally wrong, wrong price wrong package, nothiung free and even charged me installation fee!
called cs and said i want my month free and to change package to the 8 meg and anytime calls for £17.99. got lots of ums and errs and BS then put on hold.
they came back, oh we dont offer an 8 meg and calls package only 4 meg. WRONG idiot cs its on the website. so i got.. oh well you cant downgrade your package cos its a new account blah blah blah.
wrong again its not a new account its a 3 year old account HC screwed up on, secondly nothing says you cant change packages and that includes downgrading, 3rd back in september 2005 when homechoice upgraded to 8 meg they offered broadband and phone only packages which i signed up for. Then 2 months later they scrapped it but as far as im concerned thats the package i signed up for and thats the package i want so its not a downgrade.
maybe i should put a bill in to HC for charging me for triple play for 18 months.
The website is a mess it takes you to tiscali packages yet its not working so you cant change em, and if you phone the cs number there accounts havent been migrated yet so they dont have any records for HC customers.
Oh and also seeing as im allegedly a new customer im still in my 7 day cooling off period, PLUS i havent signed any contract so for the idiot cs i spoke to say i cant downgrade, well downgrade from what exactly cos i never specified my package or agreed to the package im on.
Anyway he said he would get me a callback from a manager tonight.
well thats more damn lies cos HC cs still closes at 8pm. at least tiscali customers have CS until midnight.
Looks like im gonna have to wait another day or two but for sure theres gonna be hell to pay, cos the past 2 weeks of CS and HC overal has been a complete and utter shambles