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SE W550i Faulty Housing ?


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Old 01-03-2007, 22:52
coopermanyorks
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Join Date: Jan 2003
Location: In Gods Own County
Posts: 20,678

Hi

My son has a W550i it was supplied Brand new in Sept 06 as a replacement for his original phone , which was stolen and replaced by Cornhill Insurance , the original was purchased in May 2006.
So both phones are within a 12 month warranty period

His new W550i has developed a fault where the screws holding the casing to the front screen have come free.

To tighten and replace the screws the whole turning mechanism needs to be taken apart , so not a DIY job anyway.

My questions are as follows

1) Is this a common fault caused by the repeated circular motion required to actually open the phone up to get to the keypad

2) Who shall I talk to about fixing or replacing the phone ? , The Insurance company who paid for the replacement or Dial a phone who supplied it , The insurance company Paid DAP direct and sent the phone to my son.

I am not wanting to make an insurance claim but see the problem as something that needs fixing under warranty

Thanks

Last edited by coopermanyorks : 01-03-2007 at 22:54.
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