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PC repair cost - how much should I charge?


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Old 02-03-2007, 15:27
Tahir2k
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Hello,

A friend of a friend's brother (who I don't know) asked me to fix his PC for him as I have a background in IT.

Turns out it was riddled with spyware and hard disk was full of bad sectors. Had a spare hard disk of same size (80GB) at home so replaced the drive and reloaded Windows and apps from his restore CD... and then ran Windows update, etc.

How much do you think I should charge? I don't normally do private IT work. It was time consuming as well. Obviously, if he tried to fix it himself, he could have as it's not hard. But he gave it to me to check and fix which I didn't have to do.

As I already had the hard drive at home, I was thinking 50 should cover the work and drive.

What do you guys think (or what would/do you normally charge?).
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Old 02-03-2007, 15:29
_pacman VKC
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how long did it take all in all?
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Old 02-03-2007, 15:29
omertron
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Whatever you want to charge. I'd base it on what PC world charge and add a little bit if you want to discourage him from returning with the same problem in a couple of months
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Old 02-03-2007, 15:30
Tahir2k
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Originally Posted by _pacman VKC
how long did it take all in all?
Maybe 3 hours. Did a bit yesterday and then finished it off today.
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Old 02-03-2007, 15:32
_pacman VKC
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Think your selling yourself short a bit, ask for a 100, thats more than fair for a newish drive and 3 hours labour.
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Old 02-03-2007, 15:35
lostsworld
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15 an hour, 30 for drive
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Old 02-03-2007, 15:37
rai uno
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Originally Posted by _pacman VKC
Think your selling yourself short a bit, ask for a 100, thats more than fair for a newish drive and 3 hours labour.
That's more like it - need to build in a bit for Tax and National Insurance ............................
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Old 02-03-2007, 15:40
_pacman VKC
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Originally Posted by rai uno
That's more like it - need to build in a bit for Tax and National Insurance ............................
ROFL you know I was waiting for someone to mention tax and NI lol.
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Old 02-03-2007, 15:45
Tahir2k
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Originally Posted by _pacman VKC
Think your selling yourself short a bit, ask for a 100, thats more than fair for a newish drive and 3 hours labour.
Yeh, 100 sounds good to me. Although I'm sure he'll be shocked .

Hate having to do PC repairs for family, friends, and their friends.... and their friends.
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Old 02-03-2007, 16:20
_pacman VKC
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Originally Posted by Tahir2k
Yeh, 100 sounds good to me. Although I'm sure he'll be shocked .

Hate having to do PC repairs for family, friends, and their friends.... and their friends.
Yep you end up feeling like a tech support line, only you speak English and don't get paid.
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Old 02-03-2007, 16:29
dr-bored
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Yep, it's a common problem. Trouble is you can buy a new base unit with Windows installed for as little as 300 so many folk don't understand how fixing it can cost 100.

Ideally in future agree a price ceiling with the person and if you find you can't be bothered fixing it for that price just hand it back to them unfixed.

ok, easier said than done when it is a friend of a friend, unless they have some skill you can use in return.
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Old 02-03-2007, 17:22
pgosling
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Personally I would charge 15 per hour + cost of drive + small mark up on part.

However, I know some other local Computer Repairers charge somewhere in the region of 40 per hour!!!

And PC World (last time I checked) charge 50 for the first hour then 25 for each hour thereafter!
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Old 02-03-2007, 17:35
Lord Digby
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75.00 sounds good to me.
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Old 02-03-2007, 17:56
va1o
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Personally I wouldnt charge anymore than 50 at max cos an 80gig hdd costs wat 25
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Old 02-03-2007, 18:03
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On the other foot...

If things go wrong or I need advice I always offer to pay, if they say 'no' then I'll think of a way to make it up in kind or a gift, that way we both know where we stand.

Good IT people keep the rest of us amateurs computers running!
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Old 02-03-2007, 18:39
son_t
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A plumber would charge at least 50 per hour! Obviously, you wouldn't want to get a reputation of a plumber but...
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Old 02-03-2007, 19:03
Orbitalzone
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You've got to get at least 25 an hour or it's nothing but doing a favour...

While some people might charge 40 an hour, they may not necessarily do more than 2 or 3 calls a day, if doing on site visits.... so a couple hours per job then driving to the next job.....then tax, N.I. fuel, public liability insurance and so on.

Now I remember why I stopped being a self employed PC repairer!


ANyhow, for a friend I'd do it for price of parts and a beer... I wouldn't get involved in friends of friends as all you get is lumbered and they only expect to pay 20
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Old 02-03-2007, 19:21
RobAnt
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Now I remember why I stopped being a self employed PC repairer!
Ditto.

To be honest, it isn't worth ANYTHING at all these days. You be better of asking them to pay for a new drive to replace it, and a couple of beers.

But in any event, in the real world, you're unlikely to get more than 10/hour - and that's if you were employed as a full time PC Support Engineer.

You've got to have a speciality to earn more - but having said that, a speciality can raise your earnings potential substantially - to say 30/hour or more.

PC Support people (and especially Microsoft support people) are 10/1p down at your local labour exchange.

Last edited by RobAnt : 02-03-2007 at 19:27.
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Old 02-03-2007, 20:13
Kami
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When I did do this after work I charged 20/hour except on special jobs. I did take two weeks off work and got paid 3000 for 80 hours work though, that was nice!

I don't do it anymore though, it's far too much hassle and my free time is more important these days.
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Old 02-03-2007, 21:16
Orbitalzone
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Originally Posted by Kami
I don't do it anymore though, it's far too much hassle and my free time is more important these days.
Yup... I think you summed it up perfectly!
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Old 09-12-2012, 20:13
cmorris
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It depends on the time it took you to do the job.
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Old 09-12-2012, 20:17
Maxatoria
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It depends on the time it took you to do the job.
Ana Kia Necro Threadikus....and thus does an old thread rear its head again
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Old 09-12-2012, 20:28
ForestChav
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It depends on the time it took you to do the job.
Well I suppose if he hasn't decided 5 years later...
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Old 09-12-2012, 20:43
Stig
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It depends on the time it took you to do the job [in 2007]
Unbelievable.
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Old 09-12-2012, 20:49
1saintly
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Yeh, 100 sounds good to me. Although I'm sure he'll be shocked .

Hate having to do PC repairs for family, friends, and their friends.... and their friends.
Yep been there and done it, but never again.
Dont worry about shocking them.
Nightmare once family and friends find out you can fix computers.
Just look after my own now
They think your are a 24hr free tech support
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