Ok so heres the thing.
I am on the Ealing exchange in London, which if you check will show it as being Homechoice enabled (and has been for sometime now).
I was going to get Homechoice TV but I thought I would hold back a while until Tiscali finished the take over (or whatever it is they have done, before I am corrected for saying "take over"!).
So, the time has come, Tiscali TV has done its thing, and now when doing a check at www.homechoice.co.uk (which now obviously comes up with the Tiscali TV page etc) it now says that I can only get broadband and phone, with no mention of the TV.
Ok, so I ring up the help number to find out if I am missing a point somewhere, and the guy on the other end explains that because its apparently a gradual process of moving over to Tiscali, that maybe my exchange hasnt been completed, and therefore giving the reason that it doesnt show up that I can have the TV yet?!?!
Now, for some reason to me this doesnt make complete sense. I woudl have thought that when Tiscali took over the working of Homechoice, that it would have all happened at once? Not exchange by exchange, because the hardware in the exchanges isnt changing or anything.
Am I wrong for beliving this?
Also, could it be a sign that anyone already on Homechoice in this exchange can get Tiscali TV because its just updated the information etc, but any new customers can no longer get it here? Maybe?
Can anyone shed any light on this at all or has any points or suggestions?
Thanks
reece1605
I am on the Ealing exchange in London, which if you check will show it as being Homechoice enabled (and has been for sometime now).
I was going to get Homechoice TV but I thought I would hold back a while until Tiscali finished the take over (or whatever it is they have done, before I am corrected for saying "take over"!).
So, the time has come, Tiscali TV has done its thing, and now when doing a check at www.homechoice.co.uk (which now obviously comes up with the Tiscali TV page etc) it now says that I can only get broadband and phone, with no mention of the TV.
Ok, so I ring up the help number to find out if I am missing a point somewhere, and the guy on the other end explains that because its apparently a gradual process of moving over to Tiscali, that maybe my exchange hasnt been completed, and therefore giving the reason that it doesnt show up that I can have the TV yet?!?!
Now, for some reason to me this doesnt make complete sense. I woudl have thought that when Tiscali took over the working of Homechoice, that it would have all happened at once? Not exchange by exchange, because the hardware in the exchanges isnt changing or anything.
Am I wrong for beliving this?
Also, could it be a sign that anyone already on Homechoice in this exchange can get Tiscali TV because its just updated the information etc, but any new customers can no longer get it here? Maybe?
Can anyone shed any light on this at all or has any points or suggestions?
Thanks
reece1605