Hello there
I wonder if any experts out there can shed any light?
I am currently with BT for my line rental (BT Together Option 1). The only additional 'product' I have with BT is caller display.
I am with Toucan for my calls (evenings and weekends to landlines for £3.75 per month). I am also with Toucan for my Broadband (£15 per month).
I am coming to the end of my contract on 31st March and have phoned to cancel and take up Sky Talk and Sky Broadband instead. For comparable products I am paying nothing for the calls and £5 per month for Sky broadband.
On Saturday just gone (3rd March), I had to chase Toucan for my MAC code, but I got it and passed it to Sky. I received a letter today from Sky dated 1st March saying that there was an incompatible product on my BT line and to get in touch with BT to remove it. I contacted BT but they say there is no products on my line and confirm that I am on BT Together Option 1.
I have got back to Sky and have informed them of this and they have told me that they will 're-prospect' BT.
Do you think this happened because Sky did not have the MAC code when they approached BT and the fact that I was still in a contract to Toucan has affected it i.e. was Toucan the incompatible product?
I wonder if any experts out there can shed any light?
I am currently with BT for my line rental (BT Together Option 1). The only additional 'product' I have with BT is caller display.
I am with Toucan for my calls (evenings and weekends to landlines for £3.75 per month). I am also with Toucan for my Broadband (£15 per month).
I am coming to the end of my contract on 31st March and have phoned to cancel and take up Sky Talk and Sky Broadband instead. For comparable products I am paying nothing for the calls and £5 per month for Sky broadband.
On Saturday just gone (3rd March), I had to chase Toucan for my MAC code, but I got it and passed it to Sky. I received a letter today from Sky dated 1st March saying that there was an incompatible product on my BT line and to get in touch with BT to remove it. I contacted BT but they say there is no products on my line and confirm that I am on BT Together Option 1.
I have got back to Sky and have informed them of this and they have told me that they will 're-prospect' BT.
Do you think this happened because Sky did not have the MAC code when they approached BT and the fact that I was still in a contract to Toucan has affected it i.e. was Toucan the incompatible product?