Originally Posted by SSJGB:
“Thanks makes some sense I guess.
Anyone know how long the roll out will take to complete?? Tiscali CS are clueless LOL
Cheers,
ssjgb”
Hah HC cs are no better, ive spent past 3 weeks evryday on the phone to CS tring to sort out my package.
first HC disconnect me cos they screwed up over the bill even though it had been paid on the day it arrived some idiot had clicked suspend instead of payment received.
Spent 2 weeks speaking to various incompetent morons trying to get account back up, finally get a manager who sorts it, sort of.
they give me a new account but that gets canceled.
reactivate account and further wait for provisons to process which they tell me is gonna take 3 weeks to basically hit a button on keyboard and test line which actually takes about 1 minute to do.
more calls more idiots another manager, finally get account back up.
check with CS as to what package im on, i had base pack with 8 meg , unlimited calls and line rental.
yes thats what you have on new account they say.
ok so roll forward a week after more calls saying no i dont want the tv i just want they 8 meg and unlimited calls offered at 17.99.
more idiot CS no we dont do that package and no you cant downgrade your contract says so.
Hah what contract i havent signed one, its a new account and i never agreed on the package , also YOU do do 8 meg and calls.
Oh but im a HC customer and thats for Tiscali customers. ok so why does the HC website link to tiscali and those packages.
The whole packages , pericing and layout is a mess.
Finally get through to a manager after another week of endless hour+ long calls ( of which i wont be paying for ) .
The final scenario. 8 meg and unlimited calls for 17.99 as listed on Tiscali website which you are directed to from HC when you click packages is NOT for HC customers and is only availble for tiscali customers.
HC accounts do NOT work on tiscali accounts page, you can only access webmail but if you put in HC email address in the login to accounts on Tiscali it wont work.
I checked again as to what package and pricing. turns out i wasnt put back on line rental!!!!
so who the hell is supplying my line???
Manage gets that dealt with, wipes old bill on old account , sorts out new bill HC sent me which included connection fee even though it was there screw up that got me disconned.
So now as it stands.
HC customers cannot getbroadband and phone only, Tiscali customers cant get home choice, HC customers cant get Tiscali TV, call charges between HC and Tiscali are different, Pricing is all over the place and nowhere can you find what the true costs are.
My final package ends up as this
8 meg with base pack 17.99 a month, line rental 10 a month, unilimted calls 5 a month, total 32.99, used to be 42.99 so thats something. got my bill settled at £10 for this month cos of the hassles plus 2 months free.
Hopefully by then HC and Tiscali will have got there sorry arse sorted we will see one package for all.... But dont hold ya breath cos most of the CS people i spoke to at both HC and Tiscali dont have any clue about half of whats available, who can get what and at what cost