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BT Bill Problems |
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#1 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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BT Bill Problems
I originally joined a BT Account in November then 3 months later I received the bill it was for £230.69!
I got £90 deducted from that as i'd paid for the BT Vision box so that brought it down to £140.69 now the Vision never worked on my line and so I cancelled and sent it back and got a refund on my card and then cancelled the broadband i signed up for to get Vision. They said they would remove all broadband charges from my account. They still show on my bill. £50.69 came out of my DD for the phoneline and the bill showed as paid on ebilling. Then a few days later it came up i was owe £90 and then i phoned up and they said it was advance charges until the end of April but as my line gets cut off on the 20th as i'm moving house i will get a rebate and to disregard the bill. I phoned them up today and they are asking me to pay it and i phoned because i received a red reminder in the post for £90. They cant do anything and are looking for me to pay for it i only went over the bill in call charges £17 odds in the quarter and 3x£10.75 per month doesnt equal £140.69. They have mucked up my bill and i dont know what to do i always pay everything on time until this. What do you suggest? |
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#2 |
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Forum Member
Join Date: Jul 2002
Location: NE Essex,6½m SSW of Sudbury TX
Posts: 7,107
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Quote:
Originally Posted by StevenGray16
They cant do anything and are looking for me to pay for it i only went over the bill in call charges £17 odds in the quarter and 3x£10.75 per month doesnt equal £140.69.
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#3 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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Quote:
Originally Posted by Heinz
But £90 + 3 x £10.75 + £17 does, near enough.
But i've already paid £50.69 which is what came out of my Bank Direct Debit from them. I dont want to have to pay another £90 on top of that as I know i've not run up that much. Maybe the stories about BT overcharging are true then? |
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#4 |
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Guest
Join Date: Oct 2002
Posts: 10,517
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I phoned up today about 4 times different departments and eventually the guy said the broadband charges were refunded but i still had an outstanding charge of £70 odds for telephone so im waiting on the final bill.
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