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Sim blocked
Shaddax
16-03-2007
My daughter has a Samsung D600 on T-Mobile.

She locked it in error and so I contacted T-Mobile for the PUK. The chap was very friendly but also very hard to understand, the outcome was the PUK was entered incorrectly and him telling me I had to pay £10 for another SIM.

I am less than thrilled at this situation, and not just because of the £10. All my daughter wants is a phone that works, it's on a contract and so I'm paying for it working or not.

Any solutions?

Most of the info out there concerns unlocking the phone itself but I can't see much about unblocking SIMS.
prking
16-03-2007
There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked.
So i'm afraid you will need to get a new one.
The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification.
RYPW
16-03-2007
Originally Posted by prking:
“There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked.
So i'm afraid you will need to get a new one.
The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification.”

6 or 3?? I thought it was 3 for the PIN and 10 for the PUK.
ram33
16-03-2007
Originally Posted by ryanwilliams479:
“6 or 3?? I thought it was 3 for the PIN and 10 for the PUK.”

that is correct and there is no way of working out the code

@Shaddax
i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy
RYPW
16-03-2007
Or you can order a free T-Mobile pay as you go SIM with 3000 evening and weekend texts free from the T-Mobile website if your contract is near the end.
Shaddax
19-03-2007
Originally Posted by ram33:
“that is correct and there is no way of working out the code

@Shaddax
i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy”

Thanks for your reply.

The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking.
I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software?
wernroe
19-03-2007
There is no software to unlock a SIM after a PUK block. Unfortunately the only way around it is to call Tmobile to get them to send you a new SIM (cost: £10) and will be with you in a day or two or go in to a Tmobile shop (cost: £14.99) and get one over the counter.
Unwritten
19-03-2007
Originally Posted by Shaddax:
“Thanks for your reply.

The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking.
I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software?”

If the PUK hasn't been entered incorreclty more than 10 times, why don't you just call t-mobile and ask for the PUK code? I don't see what the problem is.
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