Sim blocked

Shaddax · 16-03-2007, 18:37

My daughter has a Samsung D600 on T-Mobile.

She locked it in error and so I contacted T-Mobile for the PUK. The chap was very friendly but also very hard to understand, the outcome was the PUK was entered incorrectly and him telling me I had to pay £10 for another SIM.

I am less than thrilled at this situation, and not just because of the £10. All my daughter wants is a phone that works, it's on a contract and so I'm paying for it working or not.

Any solutions?

Most of the info out there concerns unlocking the phone itself but I can't see much about unblocking SIMS.

prking · 16-03-2007, 19:31

There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked.
So i'm afraid you will need to get a new one.
The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification.

16-03-2007, 19:39

Quote:

Originally Posted by prking

There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked.
So i'm afraid you will need to get a new one.
The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification.

6 or 3??

I thought it was 3 for the PIN and 10 for the PUK.

ram33 · 16-03-2007, 20:03

Quote:

Originally Posted by ryanwilliams479

6 or 3??

I thought it was 3 for the PIN and 10 for the PUK.

that is correct and there is no way of working out the code

@Shaddax
i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy

16-03-2007, 21:11

Or you can order a free T-Mobile pay as you go SIM with 3000 evening and weekend texts free from the T-Mobile website if your contract is near the end.

Shaddax · 19-03-2007, 09:54

Quote:

Originally Posted by ram33

that is correct and there is no way of working out the code

@Shaddax
i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy

Thanks for your reply.

The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking.
I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software?

wernroe · 19-03-2007, 10:13

There is no software to unlock a SIM after a PUK block. Unfortunately the only way around it is to call Tmobile to get them to send you a new SIM (cost: £10) and will be with you in a day or two or go in to a Tmobile shop (cost: £14.99) and get one over the counter.

Unwritten · 19-03-2007, 17:28

Quote:

Originally Posted by Shaddax

Thanks for your reply.

The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking.
I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software?

If the PUK hasn't been entered incorreclty more than 10 times, why don't you just call t-mobile and ask for the PUK code? I don't see what the problem is.

16-03-2007, 18:37	#1
Shaddax Forum Member Join Date: Jan 2007 Location: Widnes Cheshire Posts: 43	Sim blocked My daughter has a Samsung D600 on T-Mobile. She locked it in error and so I contacted T-Mobile for the PUK. The chap was very friendly but also very hard to understand, the outcome was the PUK was entered incorrectly and him telling me I had to pay £10 for another SIM. I am less than thrilled at this situation, and not just because of the £10. All my daughter wants is a phone that works, it's on a contract and so I'm paying for it working or not. Any solutions? Most of the info out there concerns unlocking the phone itself but I can't see much about unblocking SIMS.

19-03-2007, 09:54	#6
Shaddax Forum Member Join Date: Jan 2007 Location: Widnes Cheshire Posts: 43	Sim blocked Quote: Originally Posted by ram33 that is correct and there is no way of working out the code @Shaddax i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy Thanks for your reply. The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking. I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software?

16-03-2007, 19:31	#2
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked. So i'm afraid you will need to get a new one. The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification.

16-03-2007, 19:39	#3
RYPW Posts: n/a	Quote: Originally Posted by prking There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked. So i'm afraid you will need to get a new one. The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification. 6 or 3?? I thought it was 3 for the PIN and 10 for the PUK.

16-03-2007, 20:03	#4
ram33 Forum Member Join Date: Jan 2006 Posts: 577	Quote: Originally Posted by ryanwilliams479 6 or 3?? I thought it was 3 for the PIN and 10 for the PUK. that is correct and there is no way of working out the code @Shaddax i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy

16-03-2007, 21:11	#5
RYPW Posts: n/a	Or you can order a free T-Mobile pay as you go SIM with 3000 evening and weekend texts free from the T-Mobile website if your contract is near the end.

19-03-2007, 10:13	#7
wernroe Forum Member Join Date: Dec 2006 Posts: 348	There is no software to unlock a SIM after a PUK block. Unfortunately the only way around it is to call Tmobile to get them to send you a new SIM (cost: £10) and will be with you in a day or two or go in to a Tmobile shop (cost: £14.99) and get one over the counter.

19-03-2007, 17:28	#8
Unwritten Forum Member Join Date: Feb 2007 Posts: 409	Quote: Originally Posted by Shaddax Thanks for your reply. The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking. I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software? If the PUK hasn't been entered incorreclty more than 10 times, why don't you just call t-mobile and ask for the PUK code? I don't see what the problem is.

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