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Sim blocked |
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#1 |
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Forum Member
Join Date: Jan 2007
Location: Widnes Cheshire
Posts: 43
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Sim blocked
My daughter has a Samsung D600 on T-Mobile.
She locked it in error and so I contacted T-Mobile for the PUK. The chap was very friendly but also very hard to understand, the outcome was the PUK was entered incorrectly and him telling me I had to pay £10 for another SIM. I am less than thrilled at this situation, and not just because of the £10. All my daughter wants is a phone that works, it's on a contract and so I'm paying for it working or not. Any solutions? Most of the info out there concerns unlocking the phone itself but I can't see much about unblocking SIMS.
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#2 |
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Forum Member
Join Date: Sep 2002
Location: Weston-super-Mare
Posts: 9,167
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There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked.
So i'm afraid you will need to get a new one. The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification. |
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#3 |
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Posts: n/a
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Quote:
Originally Posted by prking
There is a limit to the number of times you can enter an incorrect PUK (normally 6 or 3), after that the SIM is permanently blocked.
So i'm afraid you will need to get a new one. The moral of the story is to make sure you understand what you are doing before you attempt to do it. There's no shame in asking for clarification. I thought it was 3 for the PIN and 10 for the PUK.
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#4 |
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Forum Member
Join Date: Jan 2006
Posts: 577
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Quote:
Originally Posted by ryanwilliams479
6 or 3??
I thought it was 3 for the PIN and 10 for the PUK.@Shaddax i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy |
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#5 |
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Posts: n/a
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Or you can order a free T-Mobile pay as you go SIM with 3000 evening and weekend texts free from the T-Mobile website if your contract is near the end.
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#6 |
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Forum Member
Join Date: Jan 2007
Location: Widnes Cheshire
Posts: 43
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Sim blocked
Quote:
Originally Posted by ram33
that is correct and there is no way of working out the code
@Shaddax i can unlock it for you if you cover the postage or you can have a tmob sim if you lmk your addy The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking. I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software? |
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#7 |
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Forum Member
Join Date: Dec 2006
Posts: 348
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There is no software to unlock a SIM after a PUK block. Unfortunately the only way around it is to call Tmobile to get them to send you a new SIM (cost: £10) and will be with you in a day or two or go in to a Tmobile shop (cost: £14.99) and get one over the counter.
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#8 |
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Forum Member
Join Date: Feb 2007
Posts: 409
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Quote:
Originally Posted by Shaddax
Thanks for your reply.
The PUK definitely has not been mis-entered 10 times (just 2 I think). I appreciate your offer of unblocking. I have a Sim reader with a USB connection, I guess I would be able to do it myself if you told me where I could find the software?
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I thought it was 3 for the PIN and 10 for the PUK.