I used to work for o2 in Manchester, here the deal: ur due for an upgrade follow S-max idea in foning them up and saying 'T-Mobile' are offering this deal, what can u do to beat that offer.
What we look at on screen,is you profile see how much u spend each moth and how many mins and text u use up. then accordingthing we offer you. Also it depend if u have caught them on a gud day or a bad.
GUD Day means that u get more of a discount and
BAD Day means that u get not much of i discount.
it depend on their of these
and Q's ill try and answer them
PS to get thru to retention u just tell the advisor i want to change network
Last edited by sanyia1234 : 26-03-2007 at 21:54