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Old 20-03-2007, 15:28
trucker911
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Has anyone got a difderent customer services number than this--08707 330 333.?

Damn call centre is driving me mad.

thanks
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Old 20-03-2007, 16:33
S-max
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According saynoto0870 you can also use 01442 456000 or 0800 3586795/6.

Don't know if they work but worth a try

s-max
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Old 20-03-2007, 17:35
trucker911
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Originally Posted by S-max
According saynoto0870 you can also use 01442 456000 or 0800 3586795/6.

Don't know if they work but worth a try

s-max

Thanks for your help

I'll let you know how i get on.
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Old 20-03-2007, 18:39
epsomsalts
 
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Originally Posted by trucker911
Has anyone got a difderent customer services number than this--08707 330 333.?

Damn call centre is driving me mad.

thanks
Out of curiosity may I ask why they are driving you mad because I got nowhere with them either?

My phone tariff was to include VAT, every month I had VAT added to my bill. No matter how many times I called the off-shore centre they just kept telling me VAT was included but could nto tell me why I was having it added every month.

A letter got a response from the UK in the form of a call. Turns out those cheeky chappies at Phones4U had added an extra without telling me. Then I had to phone the call centre to have it taken off, it took ages to explain why I didn't want the add-on as they kept on wanting a reason, I take it this has something to do with the database it won't move unless you input an answer.

I like the signal, just don't like dealing with the off-shore call centre, cos they can't work outwith the script on the screen.

Last edited by epsomsalts : 20-03-2007 at 18:40. Reason: spelling
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Old 20-03-2007, 18:46
wernroe
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Indian callcentres rigorously stick to scripts and that's what I find the most irritating. Also the way they call you Mr/Mrs then your first name, so if you were Paul Jones they call you Mr Paul.

If only they could sound a little more British (not too much to ask when they're providing a service to british people) then perhaps we could tolerate them more.

I'm glad I left 3 last year. Other than Tmobile do any of the other networks only UK callcentres?
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Old 20-03-2007, 19:08
trucker911
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[quote=epsomsalts]Out of curiosity may I ask why they are driving you mad because I got nowhere with them either?

A long story......

I took out a new contract with 3 because i was offered a really good deal(first mistake ).Included in the package were 2 refurbished Sony Ericsson K610i phones one of which arrived minus a rear cover and battery.

That was in Febuary,i have been logging my calls to customer services and to date i have spoken to 12 different advisors all of which have assured me they will "resolve my complaint".

Parceline have been sent to my house on 7 occasions to swap the handsets but they refuse to take the faulty handset in exchange because it is incomplete.

3 say that Parceline should not open the phones to check them they sould just swap them over and Parceline say they have to check them because they are liable if they don't(i fully understand Parcelines stance in this).

So that is where we are at the moment......
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Old 20-03-2007, 19:38
BIGDOGUK
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I know Vodafone uses UK call centres as do Virgin mobile. i think Tesco mobile use them too I'm not to sure on that one.

BIGDIGUK
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Old 20-03-2007, 19:59
broonale
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Am I the only one, never really to have a problem with 3 (so far), even after I stopped the DD 4 months into my contract. I got a call off them a couple of weeks later which asked me to pay that month or I'd be cut off. (My fault I know) I made the payment and re -activated the DD without a problem.

I manage my bills (up to now) by scrutinizing the statement when I receive it and by checking my usage regularly.


The signal may be duff at times but I've never dropped a call yet.
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Old 20-03-2007, 21:55
trucker911
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Originally Posted by broonale
Am I the only one, never really to have a problem with 3 (so far), even after I stopped the DD 4 months into my contract. I got a call off them a couple of weeks later which asked me to pay that month or I'd be cut off. (My fault I know) I made the payment and re -activated the DD without a problem.

I manage my bills (up to now) by scrutinizing the statement when I receive it and by checking my usage regularly.


The signal may be duff at times but I've never dropped a call yet.
At least you had a phone you could use....
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