3 mobile

trucker911 · 20-03-2007, 15:28

Has anyone got a difderent customer services number than this--08707 330 333.?

Damn call centre is driving me mad.

thanks

S-max · 20-03-2007, 16:33

According saynoto0870 you can also use 01442 456000 or 0800 3586795/6.

Don't know if they work but worth a try

s-max

trucker911 · 20-03-2007, 17:35

Quote:

Originally Posted by S-max

According saynoto0870 you can also use 01442 456000 or 0800 3586795/6.

Don't know if they work but worth a try

s-max

Thanks for your help

I'll let you know how i get on.

20-03-2007, 18:39

Quote:

Originally Posted by trucker911

Has anyone got a difderent customer services number than this--08707 330 333.?

Damn call centre is driving me mad.

thanks

Out of curiosity may I ask why they are driving you mad because I got nowhere with them either?

My phone tariff was to include VAT, every month I had VAT added to my bill. No matter how many times I called the off-shore centre they just kept telling me VAT was included but could nto tell me why I was having it added every month.

A letter got a response from the UK in the form of a call. Turns out those cheeky chappies at Phones4U had added an extra without telling me. Then I had to phone the call centre to have it taken off, it took ages to explain why I didn't want the add-on as they kept on wanting a reason, I take it this has something to do with the database it won't move unless you input an answer.

I like the signal, just don't like dealing with the off-shore call centre, cos they can't work outwith the script on the screen.

Last edited by epsomsalts : 20-03-2007 at 18:40. Reason: spelling

wernroe · 20-03-2007, 18:46

Indian callcentres rigorously stick to scripts and that's what I find the most irritating. Also the way they call you Mr/Mrs then your first name, so if you were Paul Jones they call you Mr Paul.

If only they could sound a little more British (not too much to ask when they're providing a service to british people) then perhaps we could tolerate them more.

I'm glad I left 3 last year. Other than Tmobile do any of the other networks only UK callcentres?

trucker911 · 20-03-2007, 19:08

[quote=epsomsalts]Out of curiosity may I ask why they are driving you mad because I got nowhere with them either?

A long story......

I took out a new contract with 3 because i was offered a really good deal(first mistake

).Included in the package were 2 refurbished Sony Ericsson K610i phones one of which arrived minus a rear cover and battery.

That was in Febuary,i have been logging my calls to customer services and to date i have spoken to 12 different advisors all of which have assured me they will "resolve my complaint".

Parceline have been sent to my house on 7 occasions to swap the handsets but they refuse to take the faulty handset in exchange because it is incomplete.

3 say that Parceline should not open the phones to check them they sould just swap them over and Parceline say they have to check them because they are liable if they don't(i fully understand Parcelines stance in this).

So that is where we are at the moment......

BIGDOGUK · 20-03-2007, 19:38

I know Vodafone uses UK call centres as do Virgin mobile. i think Tesco mobile use them too I'm not to sure on that one.

BIGDIGUK

broonale · 20-03-2007, 19:59

Am I the only one, never really to have a problem with 3 (so far), even after I stopped the DD 4 months into my contract. I got a call off them a couple of weeks later which asked me to pay that month or I'd be cut off. (My fault I know) I made the payment and re -activated the DD without a problem.

I manage my bills (up to now) by scrutinizing the statement when I receive it and by checking my usage regularly.

The signal may be duff at times but I've never dropped a call yet.

trucker911 · 20-03-2007, 21:55

Quote:

Originally Posted by broonale

Am I the only one, never really to have a problem with 3 (so far), even after I stopped the DD 4 months into my contract. I got a call off them a couple of weeks later which asked me to pay that month or I'd be cut off. (My fault I know) I made the payment and re -activated the DD without a problem.

I manage my bills (up to now) by scrutinizing the statement when I receive it and by checking my usage regularly.

The signal may be duff at times but I've never dropped a call yet.

At least you had a phone you could use....

20-03-2007, 15:28	#1
trucker911 Forum Member Join Date: Mar 2007 Location: the dark side of the moon Posts: 177	3 mobile Has anyone got a difderent customer services number than this--08707 330 333.? Damn call centre is driving me mad. thanks

20-03-2007, 16:33	#2
S-max Forum Member Join Date: Feb 2007 Location: East Yorkshire Posts: 38	According saynoto0870 you can also use 01442 456000 or 0800 3586795/6. Don't know if they work but worth a try s-max

20-03-2007, 17:35	#3
trucker911 Forum Member Join Date: Mar 2007 Location: the dark side of the moon Posts: 177	Quote: Originally Posted by S-max According saynoto0870 you can also use 01442 456000 or 0800 3586795/6. Don't know if they work but worth a try s-max Thanks for your help I'll let you know how i get on.

20-03-2007, 18:39	#4
epsomsalts Posts: n/a	Quote: Originally Posted by trucker911 Has anyone got a difderent customer services number than this--08707 330 333.? Damn call centre is driving me mad. thanks Out of curiosity may I ask why they are driving you mad because I got nowhere with them either? My phone tariff was to include VAT, every month I had VAT added to my bill. No matter how many times I called the off-shore centre they just kept telling me VAT was included but could nto tell me why I was having it added every month. A letter got a response from the UK in the form of a call. Turns out those cheeky chappies at Phones4U had added an extra without telling me. Then I had to phone the call centre to have it taken off, it took ages to explain why I didn't want the add-on as they kept on wanting a reason, I take it this has something to do with the database it won't move unless you input an answer. I like the signal, just don't like dealing with the off-shore call centre, cos they can't work outwith the script on the screen. Last edited by epsomsalts : 20-03-2007 at 18:40. Reason: spelling

20-03-2007, 18:46	#5
wernroe Forum Member Join Date: Dec 2006 Posts: 348	Indian callcentres rigorously stick to scripts and that's what I find the most irritating. Also the way they call you Mr/Mrs then your first name, so if you were Paul Jones they call you Mr Paul. If only they could sound a little more British (not too much to ask when they're providing a service to british people) then perhaps we could tolerate them more. I'm glad I left 3 last year. Other than Tmobile do any of the other networks only UK callcentres?

20-03-2007, 19:08	#6
trucker911 Forum Member Join Date: Mar 2007 Location: the dark side of the moon Posts: 177	[quote=epsomsalts]Out of curiosity may I ask why they are driving you mad because I got nowhere with them either? A long story...... I took out a new contract with 3 because i was offered a really good deal(first mistake ).Included in the package were 2 refurbished Sony Ericsson K610i phones one of which arrived minus a rear cover and battery. That was in Febuary,i have been logging my calls to customer services and to date i have spoken to 12 different advisors all of which have assured me they will "resolve my complaint". Parceline have been sent to my house on 7 occasions to swap the handsets but they refuse to take the faulty handset in exchange because it is incomplete. 3 say that Parceline should not open the phones to check them they sould just swap them over and Parceline say they have to check them because they are liable if they don't(i fully understand Parcelines stance in this). So that is where we are at the moment......

20-03-2007, 19:38	#7
BIGDOGUK Guest Join Date: Jul 2003 Posts: 182	I know Vodafone uses UK call centres as do Virgin mobile. i think Tesco mobile use them too I'm not to sure on that one. BIGDIGUK

20-03-2007, 19:59	#8
broonale Forum Member Join Date: Feb 2004 Location: 54.98N 1.6W Posts: 4,953	Am I the only one, never really to have a problem with 3 (so far), even after I stopped the DD 4 months into my contract. I got a call off them a couple of weeks later which asked me to pay that month or I'd be cut off. (My fault I know) I made the payment and re -activated the DD without a problem. I manage my bills (up to now) by scrutinizing the statement when I receive it and by checking my usage regularly. The signal may be duff at times but I've never dropped a call yet.

20-03-2007, 21:55	#9
trucker911 Forum Member Join Date: Mar 2007 Location: the dark side of the moon Posts: 177	Quote: Originally Posted by broonale Am I the only one, never really to have a problem with 3 (so far), even after I stopped the DD 4 months into my contract. I got a call off them a couple of weeks later which asked me to pay that month or I'd be cut off. (My fault I know) I made the payment and re -activated the DD without a problem. I manage my bills (up to now) by scrutinizing the statement when I receive it and by checking my usage regularly. The signal may be duff at times but I've never dropped a call yet. At least you had a phone you could use....

DS Forums

3 mobile