[quote=epsomsalts]Out of curiosity may I ask why they are driving you mad because I got nowhere with them either?
A long story......
I took out a new contract with 3 because i was offered a really good deal(first mistake

).Included in the package were 2 refurbished Sony Ericsson K610i phones one of which arrived minus a rear cover and battery.
That was in Febuary,i have been logging my calls to customer services and to date i have spoken to 12 different advisors all of which have assured me they will "resolve my complaint".
Parceline have been sent to my house on 7 occasions to swap the handsets but they refuse to take the faulty handset in exchange because it is incomplete.
3 say that Parceline should not open the phones to check them they sould just swap them over and Parceline say they have to check them because they are liable if they don't(i fully understand Parcelines stance in this).
So that is where we are at the moment......