Orange Network Down The Pan?

on the air · 21-03-2007, 09:19

Our company phones are on Orange. For weeks now, phones have not been ringing and going to voice mail, missed called alerts are taking up to 24 hours to come through, and when you try and dial out, you just get two beeps and nothing. Orange's answer is the network must be congested. SHODDY! A one off occurence can be expected, but a continuos issue. People who have personal Orange contracts I know experience the same problems, so it does not seem Local to this area. Is Orange's infrastructure not able to cope with the capacity?

21-03-2007, 13:12

i left orange because of this and shoddy customer service!
Overseas call centres and long hold times from a chargable call as my phone had a "network error."

pje1979 · 21-03-2007, 16:56

If it's a network capacity problem then it's set to get worse as 3 mobile customers will all be roaming on to Orange when there is no 3 coverage soon.

intheknow · 21-03-2007, 18:22

I thought they already were? I'm on Three..

pje1979 · 21-03-2007, 23:19

Quote:

Originally Posted by intheknow

I thought they already were? I'm on Three..

All new customer are. Old customers can roam on both O2 and Orange at the moment but it will be Orange only for everyone soon, not sure exactly when.

intheknow · 22-03-2007, 02:51

Quote:

Originally Posted by pje1979

All new customer are. Old customers can roam on both O2 and Orange at the moment but it will be Orange only for everyone soon, not sure exactly when.

wow 3 networks!!! cool, and i still got network busy once earlier!

pje1979 · 22-03-2007, 06:00

Quote:

Originally Posted by intheknow

wow 3 networks!!! cool, and i still got network busy once earlier!

Maybe you'd roamed on to Orange and were having the same problems as the OP

ney · 22-03-2007, 06:42

I been texting an Orange number from my 02 and the 02 delivery reports been saying they are getting the text with in 20 seconds for me sending it 98% of the time.

Darren

intheknow · 22-03-2007, 15:03

Quote:

Originally Posted by ney

I been texting an Orange number from my 02 and the 02 delivery reports been saying they are getting the text with in 20 seconds for me sending it 98% of the time.

Darren

That's texts though

Dan100 · 23-03-2007, 12:56

I'm getting "No Network Coverage" in Plymouth on Orange today.
I've when I search networks, I pick up a Orange 3G which is lost after a minute, normally this reverts to the normal network, but it isn't being detected.

ney · 23-03-2007, 18:25

Im on 02 and since 4pm the odd text has been taking a min or two for it to arrive at my friends Orange phone after I have sent the text.

Darren

riaz · 23-03-2007, 18:29

been on orange a few months.... i dont seem to get missed call alets even though they are on. whyyyyy???

simonmoore · 05-04-2007, 15:13

I have just told them to shove it up there arse LOL. Only 2 months left on my contract after 9 years with them. Dont get any network coverage at work now for 6 months. I have had to get a PAYG vodaphone for the last few months. as my mum is deaf i can only text her. All you get from the tech people at orange is that there base station near me is down. Can it really be down for 6 months? They said there is no date for it to get fixed!!!

japitts · 28-04-2007, 14:12

Quote:

Originally Posted by on the air

Our company phones are on Orange. For weeks now, phones have not been ringing and going to voice mail, missed called alerts are taking up to 24 hours to come through, and when you try and dial out, you just get two beeps and nothing. Orange's answer is the network must be congested. SHODDY! A one off occurence can be expected, but a continuos issue. People who have personal Orange contracts I know experience the same problems, so it does not seem Local to this area. Is Orange's infrastructure not able to cope with the capacity?

ontheair,

Is this issue ongoing now?

Last edited by japitts : 28-04-2007 at 14:26.

28-04-2007, 17:43

Just so glad I have not switched to Orange, although I have had no problems with my old T61 on Orange PAYG, even then reading all this, no way is Orange getting to have my money on one of their contracts.

As an aside, T-Mobile told me voice always gets priority over text (texts were not getting delivered for up to 24 hours) is this correct and does it apply to all networks?

28-04-2007, 18:51

I've always got a great signal on orange. Apart from my school for some reason. Never over 1 bar on my k750i.

davelynch1 · 30-04-2007, 12:21

i had some trouble last year when i first got a 3G phone with dropped calls etc. No trouble for the last 10 months though.

02's coverage seem to get the thumbs up from most people. Always good to check with friends/work colleagues to see what reception they get before changing networks.

enigmamedusa · 30-04-2007, 18:42

Can't make any calls or texts in Bristol at the moment. Tried my wifes phone, same problem....

on the air · 30-04-2007, 20:18

Quote:

Originally Posted by japitts

ontheair,

Is this issue ongoing now?

Yes it is. Luckily the contract is up for renewal later this year, and the company will be porting back to o2.

pje1979 · 30-04-2007, 20:28

I don't know what Orange are playing at. I was with them about 2 years ago and they seemed a good network. But now I keep hearing these reports. I certainly won't be going near them again, they even have the cheek to charge for text delivery reports now as well. Come on Orange get your act together or you'll have no customers left.

japitts · 03-05-2007, 10:32

Quote:

Originally Posted by on the air

Yes it is. Luckily the contract is up for renewal later this year, and the company will be porting back to o2.

I take it you didn't receive my PM then.

prking · 03-05-2007, 11:13

There was a report on the BBC news of a JD Power survey, guess which mobile company came bottom (for contract customers), yes Orange.

(T-Mobile were bottom for pay as you go)

intheknow · 03-05-2007, 14:36

It's such a shame, because they used to be top when Hunchinson owned them, the bloody French have ruined the network. Stay away from France Telecom.

21-03-2007, 09:19	#1
on the air Forum Member Join Date: Jul 2003 Posts: 1,028	Orange Network Down The Pan? Our company phones are on Orange. For weeks now, phones have not been ringing and going to voice mail, missed called alerts are taking up to 24 hours to come through, and when you try and dial out, you just get two beeps and nothing. Orange's answer is the network must be congested. SHODDY! A one off occurence can be expected, but a continuos issue. People who have personal Orange contracts I know experience the same problems, so it does not seem Local to this area. Is Orange's infrastructure not able to cope with the capacity?

23-03-2007, 18:25	#11
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	Im on 02 and since 4pm the odd text has been taking a min or two for it to arrive at my friends Orange phone after I have sent the text. Darren Last edited by ney : 23-03-2007 at 18:27.

21-03-2007, 13:12	#2
JC2007 Posts: n/a	i left orange because of this and shoddy customer service! Overseas call centres and long hold times from a chargable call as my phone had a "network error."

21-03-2007, 16:56	#3
pje1979 Guest Join Date: Oct 2001 Posts: 5,568	If it's a network capacity problem then it's set to get worse as 3 mobile customers will all be roaming on to Orange when there is no 3 coverage soon.

21-03-2007, 18:22	#4
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	I thought they already were? I'm on Three..

21-03-2007, 23:19	#5
pje1979 Guest Join Date: Oct 2001 Posts: 5,568	Quote: Originally Posted by intheknow I thought they already were? I'm on Three.. All new customer are. Old customers can roam on both O2 and Orange at the moment but it will be Orange only for everyone soon, not sure exactly when.

22-03-2007, 02:51	#6
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	Quote: Originally Posted by pje1979 All new customer are. Old customers can roam on both O2 and Orange at the moment but it will be Orange only for everyone soon, not sure exactly when. wow 3 networks!!! cool, and i still got network busy once earlier!

22-03-2007, 06:00	#7
pje1979 Guest Join Date: Oct 2001 Posts: 5,568	Quote: Originally Posted by intheknow wow 3 networks!!! cool, and i still got network busy once earlier! Maybe you'd roamed on to Orange and were having the same problems as the OP

22-03-2007, 06:42	#8
ney Forum Member Join Date: Jun 2002 Location: Scotland, Dunfermline Area Posts: 10,704	I been texting an Orange number from my 02 and the 02 delivery reports been saying they are getting the text with in 20 seconds for me sending it 98% of the time. Darren

22-03-2007, 15:03	#9
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	Quote: Originally Posted by ney I been texting an Orange number from my 02 and the 02 delivery reports been saying they are getting the text with in 20 seconds for me sending it 98% of the time. Darren That's texts though

23-03-2007, 12:56	#10
Dan100 Forum Member Join Date: May 2002 Location: Plymouth Posts: 2,152	I'm getting "No Network Coverage" in Plymouth on Orange today. I've when I search networks, I pick up a Orange 3G which is lost after a minute, normally this reverts to the normal network, but it isn't being detected.

23-03-2007, 18:29	#12
riaz Forum Member Join Date: Apr 2001 Posts: 672	been on orange a few months.... i dont seem to get missed call alets even though they are on. whyyyyy???

05-04-2007, 15:13	#13
simonmoore Inactive Member Join Date: Nov 2004 Location: Whitwell, Near Worksop Posts: 632	I have just told them to shove it up there arse LOL. Only 2 months left on my contract after 9 years with them. Dont get any network coverage at work now for 6 months. I have had to get a PAYG vodaphone for the last few months. as my mum is deaf i can only text her. All you get from the tech people at orange is that there base station near me is down. Can it really be down for 6 months? They said there is no date for it to get fixed!!!

28-04-2007, 14:12	#14
japitts Forum Member Join Date: Apr 2001 Posts: 427	Quote: Originally Posted by on the air Our company phones are on Orange. For weeks now, phones have not been ringing and going to voice mail, missed called alerts are taking up to 24 hours to come through, and when you try and dial out, you just get two beeps and nothing. Orange's answer is the network must be congested. SHODDY! A one off occurence can be expected, but a continuos issue. People who have personal Orange contracts I know experience the same problems, so it does not seem Local to this area. Is Orange's infrastructure not able to cope with the capacity? ontheair, Is this issue ongoing now? Last edited by japitts : 28-04-2007 at 14:26.

28-04-2007, 17:43	#15
epsomsalts Posts: n/a	Just so glad I have not switched to Orange, although I have had no problems with my old T61 on Orange PAYG, even then reading all this, no way is Orange getting to have my money on one of their contracts. As an aside, T-Mobile told me voice always gets priority over text (texts were not getting delivered for up to 24 hours) is this correct and does it apply to all networks?

28-04-2007, 18:51	#16
Chrismcfall Posts: n/a	I've always got a great signal on orange. Apart from my school for some reason. Never over 1 bar on my k750i.

30-04-2007, 12:21	#17
davelynch1 Forum Member Join Date: Aug 2006 Posts: 94	i had some trouble last year when i first got a 3G phone with dropped calls etc. No trouble for the last 10 months though. 02's coverage seem to get the thumbs up from most people. Always good to check with friends/work colleagues to see what reception they get before changing networks.

30-04-2007, 18:42	#18
enigmamedusa Forum Member Join Date: Feb 2004 Posts: 86	Can't make any calls or texts in Bristol at the moment. Tried my wifes phone, same problem....

30-04-2007, 20:18	#19
on the air Forum Member Join Date: Jul 2003 Posts: 1,028	Quote: Originally Posted by japitts ontheair, Is this issue ongoing now? Yes it is. Luckily the contract is up for renewal later this year, and the company will be porting back to o2.

30-04-2007, 20:28	#20
pje1979 Guest Join Date: Oct 2001 Posts: 5,568	I don't know what Orange are playing at. I was with them about 2 years ago and they seemed a good network. But now I keep hearing these reports. I certainly won't be going near them again, they even have the cheek to charge for text delivery reports now as well. Come on Orange get your act together or you'll have no customers left.

03-05-2007, 10:32	#21
japitts Forum Member Join Date: Apr 2001 Posts: 427	Quote: Originally Posted by on the air Yes it is. Luckily the contract is up for renewal later this year, and the company will be porting back to o2. I take it you didn't receive my PM then.

03-05-2007, 11:13	#22
prking Forum Member Join Date: Sep 2002 Location: Weston-super-Mare Posts: 9,167	There was a report on the BBC news of a JD Power survey, guess which mobile company came bottom (for contract customers), yes Orange. (T-Mobile were bottom for pay as you go)

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Orange Network Down The Pan?

03-05-2007, 14:36	#23
intheknow Banned User Join Date: Sep 2006 Location: Bristol Posts: 4,837	It's such a shame, because they used to be top when Hunchinson owned them, the bloody French have ruined the network. Stay away from France Telecom.