[flackers]

So I wanted to check if a certain Nokia phone was available at a branch of Carphone Warehouse.

After being on hold for 20 minutes and passed through to 3 different people, I eventually got the message "Sorry our office is now closed.. opening hours are between.... "

Thanks CPW, you're as pathetic as when I last attempted to buy something from you - oh well, just found the item on Ebay, for a lower price.

Think Ebay will win over many high street traders in the years to come.

Why can nobody simply answer a phone anymore and say "how can I help you". Firstdirect manage it, and do it very well.

The UK is so s*ite for customer service, whether based here or in India. The yanks would not tolerate such crap.

I've always found T-Mobile CS fine and sorted out any issues I've had withour a proble.

[tomorrow]

Carphone Warehouse .... don't get me started on them!!!!

grrrrr

I walked out without buying a phone because of their disgusting lack of knowledge in what they were actually selling, they could not even be bothered to find out what accessories were available for the phone I was buying (which I bought direct from Virgin Mobile in the end)

Do NOT buy from this company - its way better to buy direct .... check the prices out online ...

[billymawa]

I am SO please that I am not the only one who has had issues with the Carphone warehouse!! I have had nothing but trouble every step of the way with them, and have decided that once my current contract with them ends, I am moving elsewhere. Their CS skills, both instore and on the phone, is shocking.


xxx