So I wanted to check if a certain Nokia phone was available at a branch of Carphone Warehouse.
After being on hold for 20 minutes and passed through to 3 different people, I eventually got the message "Sorry our office is now closed.. opening hours are between.... "
Thanks CPW, you're as pathetic as when I last attempted to buy something from you - oh well, just found the item on Ebay, for a lower price.
Think Ebay will win over many high street traders in the years to come.
Why can nobody simply answer a phone anymore and say "how can I help you". Firstdirect manage it, and do it very well.
The UK is so s*ite for customer service, whether based here or in India. The yanks would not tolerate such crap.
After being on hold for 20 minutes and passed through to 3 different people, I eventually got the message "Sorry our office is now closed.. opening hours are between.... "
Thanks CPW, you're as pathetic as when I last attempted to buy something from you - oh well, just found the item on Ebay, for a lower price.
Think Ebay will win over many high street traders in the years to come.
Why can nobody simply answer a phone anymore and say "how can I help you". Firstdirect manage it, and do it very well.
The UK is so s*ite for customer service, whether based here or in India. The yanks would not tolerate such crap.