Originally Posted by mikw:
“Yes, it was always a bit of an issue with Sky Plus too, it always used to have the wrong times listed in the event planner when the clocks used to go forward or back, used to sort itself out, usually!”
The Freeview EPG time appears to be transmitted independently by the 3 main UK broadcasters (i.e. BBC/ITV/C5)
Last autumn, after the October clocks change, I was receiving the correct EPG time for all BBC and C5 mux channels but all the ITV/C4 EPG's were 1 hour out (on the Borders/Selkirk Transmitter at least)
I called Freeview UK, then Digital.gov.uk, then finally was recommended to phone ITV direct as their channels were the only ones affected.
Initially they gave me the "maybe your freeview box is faulty sir" response, so I pointed out we have 3 Freeview receivers in the home, all different brands, and that the problem only surfaced AFTER the Ocober clocks change.
So then they said "maybe your ariel is faulty or your signal is too weak" so I told them I have GOOD/VERY GOOD signal levels showing on all 3 boxes, so the helpdesk operator ran out of standard responses and said she would have to pass my query on to the technical team and phone me back.
One hour later I received a phone call where the ITV operator said one of ITV's '
boxes' was incorrectly configured and needed rebooted. She also thanked me for letting them know about the problem and said the EPG time should now be correct.
When I checked the EPG's all channels on all networks were now displaying the correct time (although there ia sometimes up to 1 minute difference between BBC & ITV EPGs).
I hope the same thing doesn't happen with this weekend's clocks change as it wasn't easy for me to convince the front-line helpdesk staff of a major TV network that the problem is with the company's technical equipment and not my own.
Let me know if anyone experiences EPG time differeces between networks after the clock change.
Last edited by dez_borders : 24-03-2007 at 11:04