[kibworthfv]

Hi

This is a strange one (I think) and a problem that has taken far too much of my time trying to (unsuccessfuly) sort out.

The situation is this.

We ported a number from VIRGIN to Vodafone pay as you go. This happened last Friday.

It appears that almost everything works, with one exception.

We can not receive picture messages sent from Virgin network. We can receive picture messages from Vodafone, O2 and Orange (not tested T-mobile), and can send picture messages to all the networks.

Vodafone have spent ages sending new settings to the handset, even though I keep telling them this is not the problem. I know this because the problem happens whatever handset I have the (ported number) SIM card in.

When I send a picture from a Virgin phone, the other phone tries to pick it up but always fails. When the SIM is in a Nokia phone it says it can not receive a multi media message. When it is in a SE phone we get a text saying that a icture message has arrived but then it says the message has expired on the server. (But Virgin picture messages sent to other Vodafone numbers work staright away).

24 hours after sending the picture we either get a credit showing on the Virgin phone (for a failed send) or a text message inviting us to download the pciture from the web-site.

Virgin have suggested that the number was not ported across fully, but say that Vodafone need to sort that out because it is now their number. I have not been able to get anything technical from Vodafone, they just keep trying to reprogramme the settings in the handset.

Any ideas?

Thanks

kfv

[prking]

This seems very strange, have you tried this with more than one Virgin phone/handset?

[kibworthfv]

Yes, tried it with two virgin handsets. Both get the same problem sending a picture message to the ported number.

kfv

[prking]

Have you tried sending a picture message from one of the virgin phones to a different Vodafone account? This will eliminate a network problem.

[kibworthfv]

Yes, tried that last night. Works fine from Virgin to all other Vodafone numbers that I have.

The only problem seems to be sending pictures from Virgin numbers to the one that has been ported from Virgin. I'm stuck over this, but it is my wife's number so it effectively means I can't send a picture message to my wife.

It is not a massive problem, but has really got me frustrated trying to solve it.

kfv

[prking]

When I ported from Vodafone to O2 I was told (by O2) that it can take up to 48hours for everything to switch over. As your port happened on Friday, this problem isn't the case.
I have heard of cross-network problems with Virgin on an odd occasion before, but it applied to all recipients

[kibworthfv]

Thanks prking for all the feedback.

I had a long chat with both vodafone and virgin this afternoon. I have to say that Virgin wee incredibly helpful, refunded a load of money (without me even asking) and said they thought that part of the porting had not happened correctly. They said that vodafone would have to sort it out, but promised to have a word with them.

I am not sure what they have done, but a few minutes ago a stream of picture messages arrived, plus a note to try it again later to make sure it still works.

Thanks

kfv

[flackers]

Although I'm not with Virgin now, in the past I have always found them to be incredibly helpful and down to earth. Nothing seems like too much trouble.

Vodafone on the other hand...... don't even get me started.

[kibworthfv]

Similar experience to me.

Although Vodafone have been helpful to a point, it has felt like they were sticking to a script and not really trying to understand what the problem was. The fact that it always centred on the handset is a good example, when they seemed to ignore the fact that the same problem happened whatever handset I put the SIM in.

Virgin, on the other hand, phoned me up lagain last night, and all the picture messages have come through last night and this morning.

Today I got an e-mail from Vodafone basically saying, 'Not our problem, must be Virgin's.)

I have two PAYG phones of Vodafone and one contract phone on Virgin. The problem with Virgin is that there is no reception in our home (fine outside). I have a similar problem with Orange (work phone) and no 3 network at all. Which just left O2 and Vodafone. I picked Vodafone because I had a couple of SIMS around, and though that the Family deal would be good to ensure that the kids could call us easily.

Not so sure I made the right decission and will have another look when the Virgin contratc comes up for renewal (four months away).

kfv

[flackers]

Quote:

Originally Posted by kibworthfv

Similar experience to me.

Although Vodafone have been helpful to a point, it has felt like they were sticking to a script and not really trying to understand what the problem was. The fact that it always centred on the handset is a good example, when they seemed to ignore the fact that the same problem happened whatever handset I put the SIM in.

Virgin, on the other hand, phoned me up lagain last night, and all the picture messages have come through last night and this morning.

Today I got an e-mail from Vodafone basically saying, 'Not our problem, must be Virgin's.)

I have two PAYG phones of Vodafone and one contract phone on Virgin. The problem with Virgin is that there is no reception in our home (fine outside). I have a similar problem with Orange (work phone) and no 3 network at all. Which just left O2 and Vodafone. I picked Vodafone because I had a couple of SIMS around, and though that the Family deal would be good to ensure that the kids could call us easily.

Not so sure I made the right decission and will have another look when the Virgin contratc comes up for renewal (four months away).

kfv

Yeah I'm not up to speed on the Vodafone home deal, but I would say that Vodafone was the worst 18 month contract I have ever been tied to.

O2 seem to be a lot better call connection and customer service wise.

I have no signal on Orange here either, but T-mobile is fairly strong here so currently with them.

[simonmoore]

Sorry to jump in on this guys problem but i cant get my partner to recieve text messages i send him from my Orange network. He Is O2. Not picture messages but normal messages. I can use my work mobile which is 3 network with no problems. Any ideas? Orange say it is a problem with O2 and O2 say the problem is with Orange LOL

[prking]

Does it work the other way around? Can he text you on orange?

[simonmoore]

Yes he can text me ok. Its orange to O2 that the texts do not get through. O2 to Orange is fine. I got a delivery report saying the message has been delivered. I can text any other phone/network with my Orange phone with out problems

[prking]

The delivery report just means it has reached O2's message centre. This would seem to imply the problem is with O2. (It might be a problem with your handset)
The only other thing to check is that you are using the correct number for him.
If so, I would get him to contact O2, if they say the problem is with orange, tell them Orange say it is O2 and ask them to investigate.

[simonmoore]

It is the right number as i can ring him fine. It is just a riddle as to the cause. I have decided to ditch orange in a month or so as they are getting worse! Cheers for your input mate

[midlands_lad]

Quote:

Originally Posted by kibworthfv

Similar experience to me.

Although Vodafone have been helpful to a point, it has felt like they were sticking to a script and not really trying to understand what the problem was. The fact that it always centred on the handset is a good example, when they seemed to ignore the fact that the same problem happened whatever handset I put the SIM in.

Virgin, on the other hand, phoned me up lagain last night, and all the picture messages have come through last night and this morning.

Today I got an e-mail from Vodafone basically saying, 'Not our problem, must be Virgin's.)

I have two PAYG phones of Vodafone and one contract phone on Virgin. The problem with Virgin is that there is no reception in our home (fine outside). I have a similar problem with Orange (work phone) and no 3 network at all. Which just left O2 and Vodafone. I picked Vodafone because I had a couple of SIMS around, and though that the Family deal would be good to ensure that the kids could call us easily.

Not so sure I made the right decission and will have another look when the Virgin contratc comes up for renewal (four months away).

kfv

Hi kibworthfv,

I work for Vodafone and they do have a team who monitor feedback on public forums. If you wanted to get in touch they'd be able to chase it up with the technical department for you. You can get in touch by going to www.vodafone.co.uk, selecting 'contact us' then 'email'.

I can see you say you've recieved an email from Vodafone already, however if you leave the short code FIT165 in the body of your email this will make sure you get routed through to the above team who'll be able to following this up for you directly (You could also include a link to this thread in your email if you wish)

hope this helps.