Hi
This is a strange one (I think) and a problem that has taken far too much of my time trying to (unsuccessfuly) sort out.
The situation is this.
We ported a number from VIRGIN to Vodafone pay as you go. This happened last Friday.
It appears that almost everything works, with one exception.
We can not receive picture messages sent from Virgin network. We can receive picture messages from Vodafone, O2 and Orange (not tested T-mobile), and can send picture messages to all the networks.
Vodafone have spent ages sending new settings to the handset, even though I keep telling them this is not the problem. I know this because the problem happens whatever handset I have the (ported number) SIM card in.
When I send a picture from a Virgin phone, the other phone tries to pick it up but always fails. When the SIM is in a Nokia phone it says it can not receive a multi media message. When it is in a SE phone we get a text saying that a icture message has arrived but then it says the message has expired on the server. (But Virgin picture messages sent to other Vodafone numbers work staright away).
24 hours after sending the picture we either get a credit showing on the Virgin phone (for a failed send) or a text message inviting us to download the pciture from the web-site.
Virgin have suggested that the number was not ported across fully, but say that Vodafone need to sort that out because it is now their number. I have not been able to get anything technical from Vodafone, they just keep trying to reprogramme the settings in the handset.
Any ideas?
Thanks
kfv
This is a strange one (I think) and a problem that has taken far too much of my time trying to (unsuccessfuly) sort out.
The situation is this.
We ported a number from VIRGIN to Vodafone pay as you go. This happened last Friday.
It appears that almost everything works, with one exception.
We can not receive picture messages sent from Virgin network. We can receive picture messages from Vodafone, O2 and Orange (not tested T-mobile), and can send picture messages to all the networks.
Vodafone have spent ages sending new settings to the handset, even though I keep telling them this is not the problem. I know this because the problem happens whatever handset I have the (ported number) SIM card in.
When I send a picture from a Virgin phone, the other phone tries to pick it up but always fails. When the SIM is in a Nokia phone it says it can not receive a multi media message. When it is in a SE phone we get a text saying that a icture message has arrived but then it says the message has expired on the server. (But Virgin picture messages sent to other Vodafone numbers work staright away).
24 hours after sending the picture we either get a credit showing on the Virgin phone (for a failed send) or a text message inviting us to download the pciture from the web-site.
Virgin have suggested that the number was not ported across fully, but say that Vodafone need to sort that out because it is now their number. I have not been able to get anything technical from Vodafone, they just keep trying to reprogramme the settings in the handset.
Any ideas?
Thanks
kfv