I made the biggest mistake of my life last summer when I got a Motorola V3x from phones4u. It was an 18 month Vodafone contract and I have 8 months to go.
After 29 days my phone started to switch itself off when I put the flip top down. So I took it to the shop and they told me that after 28 days they cannot cancel the contract and it would need to be sent for repairs, I was not happy but guessed it was all that can be done.
I got the phone back after 2 weeks, switched it on, only to find it had 3 software on it, not Vodafone as it should have been, I took it straight back and another 2 weeks later I got it back. All was ok for about 3 months and the phone switched itself off anytime I would flip it down. Went back to the store and said I wanted a new phone, they didnt agree, say they would send it for repair.
2 weeks pass, get the phone back. 2-3 months later, same fault, send it back, ask for a new phone, yip you guessed it, they will only send it for repair.
Guess what, another 2-3 months later same thing. 2 weeks ago my phone failed again, this time so bad that I could not even have a phone call without it switching it off. This is now the 4th time. I have been back to the shop adamant I do not want any more repairs done I want a new phone, they seem to agree and send it off.
Now I got a letter yesterday, asking to phone. So I phone (the letter actually said I needed to pay for repairs, I aint going to do that), turns out the letter that was sent out was the wrong one I am not needing to pay, fair enough - I was never going to anyway. I asked the woman on the phone what will happen. She said I would get refurbished Motorola V3x phone unless it is not in stock. I am not happy, I do not want the phone again, too many problems!!
Can anyone advise me the best thing to do? Is there any chance I can cancel the contract and get out early? Or at least get a new (not refurbished) phone?
After 29 days my phone started to switch itself off when I put the flip top down. So I took it to the shop and they told me that after 28 days they cannot cancel the contract and it would need to be sent for repairs, I was not happy but guessed it was all that can be done.
I got the phone back after 2 weeks, switched it on, only to find it had 3 software on it, not Vodafone as it should have been, I took it straight back and another 2 weeks later I got it back. All was ok for about 3 months and the phone switched itself off anytime I would flip it down. Went back to the store and said I wanted a new phone, they didnt agree, say they would send it for repair.
2 weeks pass, get the phone back. 2-3 months later, same fault, send it back, ask for a new phone, yip you guessed it, they will only send it for repair.
Guess what, another 2-3 months later same thing. 2 weeks ago my phone failed again, this time so bad that I could not even have a phone call without it switching it off. This is now the 4th time. I have been back to the shop adamant I do not want any more repairs done I want a new phone, they seem to agree and send it off.
Now I got a letter yesterday, asking to phone. So I phone (the letter actually said I needed to pay for repairs, I aint going to do that), turns out the letter that was sent out was the wrong one I am not needing to pay, fair enough - I was never going to anyway. I asked the woman on the phone what will happen. She said I would get refurbished Motorola V3x phone unless it is not in stock. I am not happy, I do not want the phone again, too many problems!!
Can anyone advise me the best thing to do? Is there any chance I can cancel the contract and get out early? Or at least get a new (not refurbished) phone?