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Homechoice/Tiscali Box Doing Strange Things


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Old 28-03-2007, 11:48
Daveclark5
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Join Date: Mar 2007
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This is my first post here so hello and I was wondering if anyone could help me as I'm sure I'll get the usual switch the box off for ten seconds etc from Customer Service.

I have been a happy Homechoice customer for about the past 6 months but have only recently had a few problems since the switch over to Tiscali TV.

Firstly when I switched the box on it would crash with green lines across it and this would happen about 4 or 5 times before Tiscali TV would work.

Now that problem has magically gone, mainly because I don't switch the box off but now the picture quality, although not great to start with, has now got worse. Whilst watching Tiscali TV the picture seems to have a greeny yellow tinge to it and flickers between "normal" picture quality and this strange greeny yellow tinge.

Its not the TV as Ive checked the DVD player through it. I was just wondering if anyone else has had this problem.

I know they've kindly cut my bill to £14.99 a month but I'd rather pay that little bit more for what the service was like pre Tiscali TV.

Thanks in advance.
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Old 28-03-2007, 13:07
TheNinjaPirate
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You haven't recently moved your setup have you? Sounds like you might be seeing the digital protection signal in the video stream. I get this on HC if I use the wrong SCART to output from on the box and watch On-demand stuff. Maybe switch your SCART lead over to the other socket and see if that helps?
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Old 28-03-2007, 13:10
Peter We
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Sounds like a faulty/loose scart cable.
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Old 28-03-2007, 13:14
Daveclark5
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No I haven't changed anything. Will give it a go though. Its been happening when I'm watching terrestrial TV as well as on Demand stuff but only started happening when I watched a bit of that Free OD channel, number 9 I believe.

Should the output be RGB or something? As that's what it's set at. Im running it into a 42" Panasonic plasma.

Have also checked for loose scart fittings and all seems well.

Thanks for your help.

Last edited by Daveclark5 : 28-03-2007 at 13:15.
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Old 28-03-2007, 13:46
EmsLdn78
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Join Date: Nov 2006
Location: North London
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Hello!
I had a similar sounding problem a while ago. I was getting diagonal green stripes across the screen when I tried to view any VOD/reply content. This problem would cause the Homechoice box to crash.
I had to call Homechoice. They tried all sorts of technical sounding things but after 35 minutes of technical assistance, the phone operator decided a new box would be in order.
Give them a call is my advice.
Emma
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Old 28-03-2007, 14:05
Daveclark5
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That's exactly what was happening to my box (ooer!) Emma but that hasn't happened for a while now.

It's this yellow/green thing that happening at the moment which is just plain weird!

Thanks again at least I know I'm not alone! Thought I was one of the only people to use/hear of Homechoice before coming on here.
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Old 28-03-2007, 19:51
masai
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Had an engineer around today who said a new box will be rolled out in the next month which will apparently be more reliable and have more features.

Fingers crossed!
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Old 29-03-2007, 08:52
dazbear
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I had this problem - had to have my box renewed.

It was down to a dodgy TV card in the box, which the engineer told me often goes due to overheating. He pointed out that there are no air vents in the box!!!
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Old 29-03-2007, 09:10
pissedbob
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yep - the green lines are fairly common, it's a sign your box is on the way out. eventually it'll just stay on a black screen and die (internet will still work tho!).

happened to me twice in 3 years - the only fault with the service so far, bar a couple of recent outages.
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Old 29-03-2007, 09:33
Daveclark5
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So by the sound of it these boxes are not particuarly reliable. Nice to look at but still un-reliable.

Memories of my ex-girlfriend come flooding back!!
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Old 29-03-2007, 11:39
dazbear
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One replacement box in 2 years aint bad.

I moving next week to an area not served by Tiscali TV and will be very sad to lose what has been an excellent service.
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