This is my first post here so hello and I was wondering if anyone could help me as I'm sure I'll get the usual switch the box off for ten seconds etc from Customer Service.

I have been a happy Homechoice customer for about the past 6 months but have only recently had a few problems since the switch over to Tiscali TV.

Firstly when I switched the box on it would crash with green lines across it and this would happen about 4 or 5 times before Tiscali TV would work.

Now that problem has magically gone, mainly because I don't switch the box off but now the picture quality, although not great to start with, has now got worse. Whilst watching Tiscali TV the picture seems to have a greeny yellow tinge to it and flickers between "normal" picture quality and this strange greeny yellow tinge.

Its not the TV as Ive checked the DVD player through it. I was just wondering if anyone else has had this problem.

I know they've kindly cut my bill to £14.99 a month but I'd rather pay that little bit more for what the service was like pre Tiscali TV.

Thanks in advance.

You haven't recently moved your setup have you? Sounds like you might be seeing the digital protection signal in the video stream. I get this on HC if I use the wrong SCART to output from on the box and watch On-demand stuff. Maybe switch your SCART lead over to the other socket and see if that helps?

Sounds like a faulty/loose scart cable.

No I haven't changed anything. Will give it a go though. Its been happening when I'm watching terrestrial TV as well as on Demand stuff but only started happening when I watched a bit of that Free OD channel, number 9 I believe.

Should the output be RGB or something? As that's what it's set at. Im running it into a 42" Panasonic plasma.

Have also checked for loose scart fittings and all seems well.

Thanks for your help.
Last edited by Daveclark5 : 28-03-2007 at 13:15

Hello!
I had a similar sounding problem a while ago. I was getting diagonal green stripes across the screen when I tried to view any VOD/reply content. This problem would cause the Homechoice box to crash.
I had to call Homechoice. They tried all sorts of technical sounding things but after 35 minutes of technical assistance, the phone operator decided a new box would be in order.
Give them a call is my advice.
Emma

That's exactly what was happening to my box (ooer!) Emma but that hasn't happened for a while now.

It's this yellow/green thing that happening at the moment which is just plain weird!

Thanks again at least I know I'm not alone! Thought I was one of the only people to use/hear of Homechoice before coming on here.

Had an engineer around today who said a new box will be rolled out in the next month which will apparently be more reliable and have more features.

Fingers crossed!

I had this problem - had to have my box renewed.

It was down to a dodgy TV card in the box, which the engineer told me often goes due to overheating. He pointed out that there are no air vents in the box!!!

yep - the green lines are fairly common, it's a sign your box is on the way out. eventually it'll just stay on a black screen and die (internet will still work tho!).

happened to me twice in 3 years - the only fault with the service so far, bar a couple of recent outages.

So by the sound of it these boxes are not particuarly reliable. Nice to look at but still un-reliable.

Memories of my ex-girlfriend come flooding back!!

One replacement box in 2 years aint bad.

I moving next week to an area not served by Tiscali TV and will be very sad to lose what has been an excellent service.