Originally Posted by intheknow:
“Exactly, it means you save money and get good value. They always answer straight away and are generally good if you have good communication skills yourself and can explain things well. 9 times out of 10 you can find out what you want from the website, I never need to call them. I'm happy with the savings I make month in month out, and the great packages like 5 pounds for 2 gigs of internet a month, included in that skype, live messenger etc...”
HAHAHAHAHAHAHAHA!!!
Aw come on, that was a very poorly disguised attempt at sticking up for your colleagues!
As customers, we don't need good communication skills. In fact as long as we pass the credit check then we qualify to be customers. If the CS agents can't understand us that's their problem.
Anyway, back to reality for a moment, 3's customer service is dreadful, absolutely abysmal. When-they-talk-it-is-always-like-this-in-that-complete-monotone which is really annoying, they annoyingly and rigidly stick to their script (which means if you come at them with a problem which isn't listed they're then knackard), on the rare occasion you get through to someone who understands you (and you understand them) you can never ever get back to them and there won't be a record of the call.
Honestly, keep away from 3.
Actually no, the product itself is good - I never had a problem with it. But when something goes wrong, don't bother. A good example was when I called them up to tell them when I was going to pay my bill (I hadn't had a DD set up)
Quote:
“Me: Hi I'd like to let you know I'll be paying my bill a week tuesday.
3: You-want-to-pay-your-bill-today?
Me: No, a week tuesday
3: You-will-pay-your-bill-on-tuesday?
Me: No no, a WEEK on tuesday
3: You-want-to-pay-your-bill-one-week-from-today?
Me: NO, a week on tuesday.
3: You-will-pay-your-bill-one-week-from-today-on-tuesday?
Me: (after looking at a calender) I'll pay it on the 1st.”
Save yourself a lot of hassle - avoid 3.