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Thinking of moving to 3. Whats it like. |
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#26 |
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Banned User
Join Date: Sep 2006
Location: Bristol
Posts: 4,837
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Quote:
Originally Posted by wernroe
HAHAHAHAHAHAHAHA!!!
Aw come on, that was a very poorly disguised attempt at sticking up for your colleagues! As customers, we don't need good communication skills. In fact as long as we pass the credit check then we qualify to be customers. If the CS agents can't understand us that's their problem. Anyway, back to reality for a moment, 3's customer service is dreadful, absolutely abysmal. When-they-talk-it-is-always-like-this-in-that-complete-monotone which is really annoying, they annoyingly and rigidly stick to their script (which means if you come at them with a problem which isn't listed they're then knackard), on the rare occasion you get through to someone who understands you (and you understand them) you can never ever get back to them and there won't be a record of the call. Honestly, keep away from 3. Actually no, the product itself is good - I never had a problem with it. But when something goes wrong, don't bother. A good example was when I called them up to tell them when I was going to pay my bill (I hadn't had a DD set up) Save yourself a lot of hassle - avoid 3. Last edited by intheknow : 09-04-2007 at 23:44. |
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#27 |
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Forum Member
Join Date: Sep 2006
Posts: 349
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Quote:
Originally Posted by kal-el 2007
if you can speak urdu then great
On topic, their CS is the worst of all the UK networks. They have also lost their claim of being "value for money" thanks to T-mobile. |
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#28 |
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Inactive Member
Join Date: Oct 2004
Location: Dundee, Scotland ♂
Posts: 9,026
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Quote:
Originally Posted by takot
Well that wouldnt of worked well anyway because the N73 isnt 3G
Ive had mine for about 7 months now an i can assure you it is a 3G. |
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#29 |
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Forum Member
Join Date: Dec 2006
Posts: 348
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Quote:
Originally Posted by intheknow
Have your bill on DD and never have to phone them. I'm a happy customer. It must be YOUR lack of communication skills or strong accent because they have always understood me before. Just explain things clearly, say 7 days or 10 days rather than a week on Tuesday, think about what you're saying and talk normally and they will understand. Like I say, I'm happy to save money and get good coverage / features, I can't fault them at the moment.
The best thing you can do is filter this to your colleagues at the highest level. One person's comments are unlikely to make a difference but if enough of you bring it up maybe they'll listen to their own employees. You could start by letting your Indian colleagues know that "thank you please" doesn't make sense. |
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#30 |
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Banned User
Join Date: Sep 2006
Location: Bristol
Posts: 4,837
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Quote:
Originally Posted by wernroe
Why should the customer have to modify their communication to suit the company they are paying? Should it not be the other way around?
The best thing you can do is filter this to your colleagues at the highest level. One person's comments are unlikely to make a difference but if enough of you bring it up maybe they'll listen to their own employees. You could start by letting your Indian colleagues know that "thank you please" doesn't make sense. |
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#31 |
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Posts: n/a
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Just going to share my experience with 3 CS from when I was on them a couple of years ago. I accidentally block my SIM and needed my PUK so i called them and they:
-Answered straight away -Said he'll look into it and call me back -Called back within minutes -Gave me the PUK once I verified some info for security -Was very polite and helpful So the one time I had to phone them they we're very helpful and polit. Maybe some people just get the office idiot
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#32 |
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Forum Member
Join Date: Sep 2004
Posts: 359
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Quote:
Originally Posted by neo6776
Uhm...indeed the N73 is a 3G phone.
Ive had mine for about 7 months now an i can assure you it is a 3G. |
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#33 |
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Forum Member
Join Date: Dec 2006
Posts: 348
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Quote:
Originally Posted by intheknow
The fact that you fail to understand that I don't work for Thee after telling you twice proves my point really.
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#34 |
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Forum Member
Join Date: Apr 2001
Location: Manchester, UK
Posts: 2,868
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I've been with 3 a good while now, and have recommended them to many, none have had problems. Mind you, each has taken a 'proper' phone such as a Nokia or SE. The majority of issues with 3 in years past was handset related, which then resulted in a call to not-the-best customer services in the world.
I'm with ryan. Some 3 CS ARE spot on. Some are pretty darn poor. I just manage to do all my customer service stuff through 'My 3'. |
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#35 |
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Posts: n/a
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Quote:
Originally Posted by ras4life
Correction the majority speak Hindi
On topic, their CS is the worst of all the UK networks. They have also lost their claim of being "value for money" thanks to T-mobile. |
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#36 |
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Forum Member
Join Date: Dec 2005
Location: England
Posts: 383
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iv been on 3 for 6 months now and i am really pleased with them. The signal is fantastic i get it places people on vodafopne, o2 etc dont. and thats 2g signal and 3g. The contract they offer for the price you get anywhere better. The customer serivce is really good even though sometimes its hard to understand them, but they sort out the problem really quick. I highly recommend them!
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#37 |
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Banned User
Join Date: Sep 2006
Location: Bristol
Posts: 4,837
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Quote:
Originally Posted by wernroe
I don't fail to understand, I just don't believe you! And answer the question please (or should that be "thank you please")!
or... You pay more and go to a network that doesn't outsource. I have never had a problem, so it's obviously people with strong local accents or that can't explain things very well that don't get on with the Indian call centre. Maybe go back to college or something. |
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#38 |
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Forum Member
Join Date: Sep 2005
Location: Norfolkland
Posts: 1,787
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Quote:
Originally Posted by ras4life
...On topic, their CS is the worst of all the UK networks. They have also lost their claim of being "value for money" thanks to T-mobile.
Reason 1 - try speaking to Oranges "overseas" call centres about... well... pretty much anything. They're constantly diabolical, and clearly spoiling for a fight (and I'm being kind here) which isn't the best impression for a customer service team. Reason 2 - try ringing O2 and asking them about the Isle of Man... I have; the *sanest* answer they gave was, and I quote "the Isle of Man doesn't exist" take that anyway you will...But anyway, in response to the OPs question, (and apologies in advance if I sound like an advert at any point here ) im my experience:3's network coverage is really good, plenty of network services (conference calls etc.), crystal clear call quality, their "My3" service is invaluable IMO for keeping track of your allowance usage, and their voicemail service is top notch - it's actually email based, so as well as listening to your voicemails you can also have other emails sent to your 3 email address read out (at standard voicemail rates i.e included in free minutes - Orange I know charge 20p a minute, and they don't include it in free minutes (accessing email that is)). You can also access your voicemails and whatnot via outlook/email client on your PC if you've got one. 3's customer service is, just going by this thread, a hot topic of discussion. Now I have to say I disagree with the "oh, if you've got good communication skills you'll be fine speaking to 3 customer service agents" implication that's being waved around in this thread - part of my job is customer service and I know that I speak virtually Queen's English as a result... and explain things to people for a living... but whenever I ring 3 I expect to repeat myself at least twice. That said, allowing for the repeating of sentences, I've had no problems dealing with 3 at all. Despite what I've rung them with - e.g. faulty sim, data addon allowance dispute, the fault on My3, and particularly when I had hell of a problem with my (now ex) bank re: a DD - they have dealt with it. Granted the repeating of sentence after sentence is tedious, but at the end of the day, either while I'm on the line, or during a call back (which they're remarkably good at) they have dealt with my queries. Oh, and they know what case numbers are which I can't say about a certain other network that shall remain nameless...Overall though, just being patient with them works wonders. You don't have to wait long to get through to them either - the longest ever phone queue I've sat in when ringing them is 3 minutes. Oh, and they're one of the remaing 2 networks that provide 24/7 customer service to all, which is handy. All in all, I'd recommend them to pretty much anyone. While I'm here; Quote:
Originally Posted by wernroe
The best thing you can do is filter this to your colleagues at the highest level. One person's comments are unlikely to make a difference but if enough of you bring it up maybe they'll listen to their own employees. You could start by letting your Indian colleagues know that "thank you please" doesn't make sense.
while you're right in what you say, I have an intriguing fact for you; 3 CS haven't said that to me once in the 2 years I've been with them in one way or another. They've not done the Mr(first name) thing either. However, I have had both of those said to me, repeatedly, by a CSA at a UK call centre... of a network that, as I'm in generous mood today, shall remain nameless
Last edited by lost boy : 12-04-2007 at 15:01. |
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#39 |
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Forum Member
Join Date: Dec 2006
Posts: 348
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Quote:
Originally Posted by intheknow
Maybe go back to college or something.
Quote:
Originally Posted by lost boy
LOL while you're right in what you say, I have an intriguing fact for you; 3 CS haven't said that to me once in the 2 years I've been with them in one way or another. They've not done the Mr(first name) thing either. However, I have had both of those said to me, repeatedly, by a CSA at a UK call centre... of a network that, as I'm in generous mood today, shall remain nameless
The company I work for are one of the few in this particular industry who won't outsource to India - and a good thing too, I don't want to be working for a company associated with such bad service. I often used to get the "Mr first-name" too - which is fine if that's how they refer to each other in their culture. But this is the UK and I expect to be treated as any other company here would do. I want CSAs to be able to chat with me on friendly terms, not rolling out cliched statements from a script. |
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#40 |
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Posts: n/a
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Quote:
Originally Posted by wernroe
I'd love to, however that was 14 years ago...
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take that anyway you will...
) im my experience:
which I can't say about a certain other network that shall remain nameless...