Originally Posted by wernroe:
“HAHAHAHAHAHAHAHA!!!
Aw come on, that was a very poorly disguised attempt at sticking up for your colleagues!
As customers, we don't need good communication skills. In fact as long as we pass the credit check then we qualify to be customers. If the CS agents can't understand us that's their problem.
Anyway, back to reality for a moment, 3's customer service is dreadful, absolutely abysmal. When-they-talk-it-is-always-like-this-in-that-complete-monotone which is really annoying, they annoyingly and rigidly stick to their script (which means if you come at them with a problem which isn't listed they're then knackard), on the rare occasion you get through to someone who understands you (and you understand them) you can never ever get back to them and there won't be a record of the call.
Honestly, keep away from 3.
Actually no, the product itself is good - I never had a problem with it. But when something goes wrong, don't bother. A good example was when I called them up to tell them when I was going to pay my bill (I hadn't had a DD set up)
Save yourself a lot of hassle - avoid 3.”
“HAHAHAHAHAHAHAHA!!!
Aw come on, that was a very poorly disguised attempt at sticking up for your colleagues!
As customers, we don't need good communication skills. In fact as long as we pass the credit check then we qualify to be customers. If the CS agents can't understand us that's their problem.
Anyway, back to reality for a moment, 3's customer service is dreadful, absolutely abysmal. When-they-talk-it-is-always-like-this-in-that-complete-monotone which is really annoying, they annoyingly and rigidly stick to their script (which means if you come at them with a problem which isn't listed they're then knackard), on the rare occasion you get through to someone who understands you (and you understand them) you can never ever get back to them and there won't be a record of the call.
Honestly, keep away from 3.
Actually no, the product itself is good - I never had a problem with it. But when something goes wrong, don't bother. A good example was when I called them up to tell them when I was going to pay my bill (I hadn't had a DD set up)
Save yourself a lot of hassle - avoid 3.”
Have your bill on DD and never have to phone them. I'm a happy customer. It must be YOUR lack of communication skills or strong accent because they have always understood me before. Just explain things clearly, say 7 days or 10 days rather than a week on Tuesday, think about what you're saying and talk normally and they will understand. Like I say, I'm happy to save money and get good coverage / features, I can't fault them at the moment.
Last edited by intheknow : 09-04-2007 at 23:44




take that anyway you will...
) im my experience:
which I can't say about a certain other network that shall remain nameless...