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1 dead pixel , 32" lg lcd tv |
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#1 |
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Join Date: Jul 2005
Posts: 8,151
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1 dead pixel , 32" lg lcd tv
how will i fare with comet about this , approx 8 months old , all thoughts appreciated ---- paul
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#2 |
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Join Date: Jun 2004
Posts: 8,812
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You'll get nowhere.
It's not a fault. |
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#3 |
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Join Date: May 2005
Location: London
Posts: 923
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Quote:
Originally Posted by paulyoung666
how will i fare with comet about this , approx 8 months old , all thoughts appreciated ---- paul
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#4 |
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Join Date: Jun 2004
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a tiny dot the size of a pin point, usually.
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#5 |
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Join Date: Aug 2005
Location: S Wales
Posts: 861
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Think most companies don;t do anything unless there is 5 or more dead pixels (it could be 8).
I was told when I purchased my TV from comet that their extended warrenty covers 1 dead pixel! |
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#6 |
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Join Date: Jun 2003
Location: London
Posts: 2,989
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Quote:
Originally Posted by uchman365
How does one dead pixel look exactly? Just curious...
Post a pic. |
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#7 |
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Join Date: Jul 2005
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maybe dead was wrong , it is stuck showing red permanently , when i rang comet c.s. i asked what their policy was about it , the bloke was adamant an engineer had to come out to see it and repair it , i said to him there was no way that it could be repaired at home , then he said if it couldnt be repaired i would get a new tv , wish me luck , i can see a whole world of fun happening when the engineer turns up
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#8 |
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Join Date: Jun 2004
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Quote:
Originally Posted by paulyoung666
maybe dead was wrong , it is stuck showing red permanently , when i rang comet c.s. i asked what their policy was about it , the bloke was adamant an engineer had to come out to see it and repair it , i said to him there was no way that it could be repaired at home , then he said if it couldnt be repaired i would get a new tv , wish me luck , i can see a whole world of fun happening when the engineer turns up
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#9 |
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Join Date: Apr 2006
Location: North Derbyshire
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Quote:
Originally Posted by Telly_Man
The engineer could class this as a 'no fault found' and charge you £45.
Certainly manufacturers have a certain threshold, under which they don't consider the panel as faulty. However, this has no validity under UK law, there is plenty of precedent for taking the dealer to small claims court and winning. |
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#10 |
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Quote:
Originally Posted by Telly_Man
The engineer could class this as a 'no fault found' and charge you £45.
i would like to see them try when i specifically asked what the policy was on 'one' stuck pixel and all they would do is to send an engineer out !!!!!!!!!!!!!!
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#11 |
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Join Date: Apr 2005
Location: Isle of lewis
Posts: 359
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Quote:
Originally Posted by paulyoung666
i would like to see them try when i specifically asked what the policy was on 'one' stuck pixel and all they would do is to send an engineer out !!!!!!!!!!!!!!
![]() Used to work for Comet and at the time 18 months ago, we would refer to manufacturers guidelines which varied tremendously, but any write off would be dependant on them. Comet would go by their policy as they wouldnt get credit if exchanged without authorisation, so it did vary set to set. Dont know if its the same now of course, but might be worth seeing where LG stand on pixels as it probably would dictate Comets responce. Good luck
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#12 |
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Join Date: Jul 2006
Location: Harrogate, North Yorkshire
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It depends where the pixels are too (as to if they count it as a fault)! If there in a close cluster (3 in an area less than an inch) you'll have more luck than one in each corner.
With your one dead pixel, you could try gently massaging it (no thats not a wind up). If that doesnt work, you can also send a pure white signal to the screen and leave it for a couple of hours, that can also pop it back into life. http://www.wikihow.com/Fix-a-Stuck-P...an-LCD-Monitor |
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#13 |
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Join Date: Jul 2005
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thanks i might give that a go , not completely unhappy with the tv to be honest , it just bugs me a bit
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#14 |
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Join Date: Jul 2005
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me again
, just got in from work and i thought i would have a look through the manual to see if it had any reference to dead pixels as i am sure i have seen / heard about this in manuals from different manufacturers ( can anyone confirm this for me please ) , anyway , there is absoloutly no reference to pixel issues whatsoever , i can see this turning into a fun experience a week saturday
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#15 |
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Join Date: Jun 2004
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LG's policy certainly isn't pixel free.
I *THINK* it's 4 dead or 8 stuck. |
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#16 |
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then surely i should have been informed of that at time of purchase , and or that info should have been included in the manual
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#17 |
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Quote:
Originally Posted by paulyoung666
then surely i should have been informed of that at time of purchase , and or that info should have been included in the manual
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#18 |
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still an annoying fault though
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#19 |
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Quote:
Originally Posted by paulyoung666
still an annoying fault though
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#20 |
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ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot
, i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please ) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way
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#21 |
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Join Date: Jan 2001
Location: Bournemouth
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Quote:
Originally Posted by paulyoung666
ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot
, i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please ) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way ![]() I understand that you only have the manufactuer guarantee which as was stated above, will only cover dead pixelling when there are at least 5 dead pixels in any one area (it varies from make to make), so it won't make any difference if you bought that TV in Currys or whereever.
Last edited by steveyboybmth : 13-04-2007 at 22:52. |
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#22 |
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Join Date: Dec 2001
Location: yorkshire
Posts: 1,306
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theres no guarantee that when you buy a new lcd that it hasnt already got dead pixels and this is stated by all manufacturs, i was lucky when i bought mine that the HD socket didnt work as well as having 2 dead pixels , thats the only reason for the swap...
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#23 |
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Join Date: Oct 2006
Location: Manchester UK
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Quote:
Originally Posted by paulyoung666
maybe dead was wrong , it is stuck showing red permanently
I hope it's not too near the centre of the screen. Cheers, daveac Last edited by daveac : 14-04-2007 at 00:34. |
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#24 |
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Join Date: Jun 2004
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Quote:
Originally Posted by daveac
Still not nice I know - but won't that be classed a 1 stuck sub-pixel - ie. not even one pixel.
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#25 |
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Join Date: Apr 2006
Location: North Derbyshire
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Quote:
Originally Posted by paulyoung666
ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot
, i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please ) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way ![]() |
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