1 dead pixel , 32" lg lcd tv

paulyoung666 · 11-04-2007, 19:49

how will i fare with comet about this , approx 8 months old , all thoughts appreciated ---- paul

iDan · 11-04-2007, 19:51

You'll get nowhere.

It's not a fault.

uchman365 · 11-04-2007, 19:57

Quote:

Originally Posted by paulyoung666

how will i fare with comet about this , approx 8 months old , all thoughts appreciated ---- paul

How does one dead pixel look exactly? Just curious...

iDan · 11-04-2007, 19:58

a tiny dot the size of a pin point, usually.

UKC101 · 11-04-2007, 20:25

Think most companies don;t do anything unless there is 5 or more dead pixels (it could be 8).

I was told when I purchased my TV from comet that their extended warrenty covers 1 dead pixel!

JimRockford · 11-04-2007, 20:50

Quote:

Originally Posted by uchman365

How does one dead pixel look exactly? Just curious...

Me too.

Post a pic.

paulyoung666 · 11-04-2007, 22:33

maybe dead was wrong , it is stuck showing red permanently , when i rang comet c.s. i asked what their policy was about it , the bloke was adamant an engineer had to come out to see it and repair it , i said to him there was no way that it could be repaired at home , then he said if it couldnt be repaired i would get a new tv , wish me luck , i can see a whole world of fun happening when the engineer turns up

iDan · 11-04-2007, 23:15

Quote:

Originally Posted by paulyoung666

maybe dead was wrong , it is stuck showing red permanently , when i rang comet c.s. i asked what their policy was about it , the bloke was adamant an engineer had to come out to see it and repair it , i said to him there was no way that it could be repaired at home , then he said if it couldnt be repaired i would get a new tv , wish me luck , i can see a whole world of fun happening when the engineer turns up

The engineer could class this as a 'no fault found' and charge you £45.

Nigel Goodwin · 11-04-2007, 23:53

Quote:

Originally Posted by Telly_Man

The engineer could class this as a 'no fault found' and charge you £45.

In which case you stick the bill where the sun doesn't shine!

Certainly manufacturers have a certain threshold, under which they don't consider the panel as faulty. However, this has no validity under UK law, there is plenty of precedent for taking the dealer to small claims court and winning.

paulyoung666 · 12-04-2007, 08:02

Quote:

Originally Posted by Telly_Man

The engineer could class this as a 'no fault found' and charge you £45.

i would like to see them try when i specifically asked what the policy was on 'one' stuck pixel and all they would do is to send an engineer out !!!!!!!!!!!!!!

heidtheba · 12-04-2007, 14:26

Quote:

Originally Posted by paulyoung666

i would like to see them try when i specifically asked what the policy was on 'one' stuck pixel and all they would do is to send an engineer out !!!!!!!!!!!!!!

As far as I remember, the standard that they go to is up to 7 pixels or 21 sub-pixels dependant on colour and location.
Used to work for Comet and at the time 18 months ago, we would refer to manufacturers guidelines which varied tremendously, but any write off would be dependant on them. Comet would go by their policy as they wouldnt get credit if exchanged without authorisation, so it did vary set to set. Dont know if its the same now of course, but might be worth seeing where LG stand on pixels as it probably would dictate Comets responce.

Good luck

FlatProblem · 12-04-2007, 15:04

It depends where the pixels are too (as to if they count it as a fault)! If there in a close cluster (3 in an area less than an inch) you'll have more luck than one in each corner.

With your one dead pixel, you could try gently massaging it (no thats not a wind up).

If that doesnt work, you can also send a pure white signal to the screen and leave it for a couple of hours, that can also pop it back into life.

http://www.wikihow.com/Fix-a-Stuck-P...an-LCD-Monitor

paulyoung666 · 12-04-2007, 15:59

thanks i might give that a go , not completely unhappy with the tv to be honest , it just bugs me a bit

paulyoung666 · 12-04-2007, 17:09

me again

, just got in from work and i thought i would have a look through the manual to see if it had any reference to dead pixels as i am sure i have seen / heard about this in manuals from different manufacturers ( can anyone confirm this for me please ) , anyway , there is absoloutly no reference to pixel issues whatsoever , i can see this turning into a fun experience a week saturday

iDan · 12-04-2007, 18:39

LG's policy certainly isn't pixel free.

I *THINK* it's 4 dead or 8 stuck.

paulyoung666 · 13-04-2007, 08:10

then surely i should have been informed of that at time of purchase , and or that info should have been included in the manual

iDan · 13-04-2007, 10:38

Quote:

Originally Posted by paulyoung666

then surely i should have been informed of that at time of purchase , and or that info should have been included in the manual

Why would you have been informed of it? It's part of LCD technology. It doesn't hinder or affect the picture whatsoever.

paulyoung666 · 13-04-2007, 11:04

still an annoying fault though

iDan · 13-04-2007, 20:31

Quote:

Originally Posted by paulyoung666

still an annoying fault though

It isn't a fault? nor is it noticable when sat at viewing distance.

paulyoung666 · 13-04-2007, 22:17

ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot

, i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please

) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way

steveyboybmth · 13-04-2007, 22:49

Quote:

Originally Posted by paulyoung666

ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot

, i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please

) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way

That won't do any good, As far as I know Comet are the only major retailer who cover dead pixels and screen burn in their guarantee (if you read the tiny fine print of retailers like Currys or Richer Sounds for example you will see they exclude these faults).

I understand that you only have the manufactuer guarantee which as was stated above, will only cover dead pixelling when there are at least 5 dead pixels in any one area (it varies from make to make), so it won't make any difference if you bought that TV in Currys or whereever.

Last edited by steveyboybmth : 13-04-2007 at 22:52.

rock8633 · 13-04-2007, 23:42

theres no guarantee that when you buy a new lcd that it hasnt already got dead pixels and this is stated by all manufacturs, i was lucky when i bought mine that the HD socket didnt work as well as having 2 dead pixels , thats the only reason for the swap...

daveac · 14-04-2007, 00:13

Quote:

Originally Posted by paulyoung666

maybe dead was wrong , it is stuck showing red permanently

Still not nice I know - but won't that be classed a 1 stuck sub-pixel - ie. not even one pixel.

I hope it's not too near the centre of the screen.

Cheers, daveac

Last edited by daveac : 14-04-2007 at 00:34.

iDan · 14-04-2007, 00:23

Quote:

Originally Posted by daveac

Still not nice I know - but won't that be classed a 1 stuck sub-pixel - ie. not even one pixel.

It will, indeed.

Nigel Goodwin · 14-04-2007, 09:22

Quote:

Originally Posted by paulyoung666

ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot

, i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please

) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way

If you're that concerned about it, be prepared to take Comet to small claims court over the matter!.

11-04-2007, 19:49	#1
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	1 dead pixel , 32" lg lcd tv how will i fare with comet about this , approx 8 months old , all thoughts appreciated ---- paul

11-04-2007, 19:51	#2
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	You'll get nowhere. It's not a fault.

11-04-2007, 19:57	#3
uchman365 Forum Member Join Date: May 2005 Location: London Posts: 923	Quote: Originally Posted by paulyoung666 how will i fare with comet about this , approx 8 months old , all thoughts appreciated ---- paul How does one dead pixel look exactly? Just curious...

11-04-2007, 19:58	#4
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	a tiny dot the size of a pin point, usually.

11-04-2007, 20:25	#5
UKC101 Forum Member Join Date: Aug 2005 Location: S Wales Posts: 861	Think most companies don;t do anything unless there is 5 or more dead pixels (it could be 8). I was told when I purchased my TV from comet that their extended warrenty covers 1 dead pixel!

11-04-2007, 20:50	#6
JimRockford Forum Member Join Date: Jun 2003 Location: London Posts: 2,989	Quote: Originally Posted by uchman365 How does one dead pixel look exactly? Just curious... Me too. Post a pic.

11-04-2007, 22:33	#7
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	maybe dead was wrong , it is stuck showing red permanently , when i rang comet c.s. i asked what their policy was about it , the bloke was adamant an engineer had to come out to see it and repair it , i said to him there was no way that it could be repaired at home , then he said if it couldnt be repaired i would get a new tv , wish me luck , i can see a whole world of fun happening when the engineer turns up

11-04-2007, 23:15	#8
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	Quote: Originally Posted by paulyoung666 maybe dead was wrong , it is stuck showing red permanently , when i rang comet c.s. i asked what their policy was about it , the bloke was adamant an engineer had to come out to see it and repair it , i said to him there was no way that it could be repaired at home , then he said if it couldnt be repaired i would get a new tv , wish me luck , i can see a whole world of fun happening when the engineer turns up The engineer could class this as a 'no fault found' and charge you £45.

11-04-2007, 23:53	#9
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by Telly_Man The engineer could class this as a 'no fault found' and charge you £45. In which case you stick the bill where the sun doesn't shine! Certainly manufacturers have a certain threshold, under which they don't consider the panel as faulty. However, this has no validity under UK law, there is plenty of precedent for taking the dealer to small claims court and winning.

12-04-2007, 08:02	#10
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	Quote: Originally Posted by Telly_Man The engineer could class this as a 'no fault found' and charge you £45. i would like to see them try when i specifically asked what the policy was on 'one' stuck pixel and all they would do is to send an engineer out !!!!!!!!!!!!!!

12-04-2007, 14:26	#11
heidtheba Forum Member Join Date: Apr 2005 Location: Isle of lewis Posts: 359	Quote: Originally Posted by paulyoung666 i would like to see them try when i specifically asked what the policy was on 'one' stuck pixel and all they would do is to send an engineer out !!!!!!!!!!!!!! As far as I remember, the standard that they go to is up to 7 pixels or 21 sub-pixels dependant on colour and location. Used to work for Comet and at the time 18 months ago, we would refer to manufacturers guidelines which varied tremendously, but any write off would be dependant on them. Comet would go by their policy as they wouldnt get credit if exchanged without authorisation, so it did vary set to set. Dont know if its the same now of course, but might be worth seeing where LG stand on pixels as it probably would dictate Comets responce. Good luck

12-04-2007, 15:04	#12
FlatProblem Forum Member Join Date: Jul 2006 Location: Harrogate, North Yorkshire Posts: 901	It depends where the pixels are too (as to if they count it as a fault)! If there in a close cluster (3 in an area less than an inch) you'll have more luck than one in each corner. With your one dead pixel, you could try gently massaging it (no thats not a wind up). If that doesnt work, you can also send a pure white signal to the screen and leave it for a couple of hours, that can also pop it back into life. http://www.wikihow.com/Fix-a-Stuck-P...an-LCD-Monitor

12-04-2007, 15:59	#13
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	thanks i might give that a go , not completely unhappy with the tv to be honest , it just bugs me a bit

12-04-2007, 17:09	#14
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	me again , just got in from work and i thought i would have a look through the manual to see if it had any reference to dead pixels as i am sure i have seen / heard about this in manuals from different manufacturers ( can anyone confirm this for me please ) , anyway , there is absoloutly no reference to pixel issues whatsoever , i can see this turning into a fun experience a week saturday

12-04-2007, 18:39	#15
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	LG's policy certainly isn't pixel free. I THINK it's 4 dead or 8 stuck.

13-04-2007, 08:10	#16
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	then surely i should have been informed of that at time of purchase , and or that info should have been included in the manual

13-04-2007, 10:38	#17
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	Quote: Originally Posted by paulyoung666 then surely i should have been informed of that at time of purchase , and or that info should have been included in the manual Why would you have been informed of it? It's part of LCD technology. It doesn't hinder or affect the picture whatsoever.

13-04-2007, 11:04	#18
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	still an annoying fault though

13-04-2007, 20:31	#19
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	Quote: Originally Posted by paulyoung666 still an annoying fault though It isn't a fault? nor is it noticable when sat at viewing distance.

13-04-2007, 22:17	#20
paulyoung666 Forum Member Join Date: Jul 2005 Posts: 8,151	ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot , i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please ) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way

13-04-2007, 22:49	#21
steveyboybmth Forum Member Join Date: Jan 2001 Location: Bournemouth Posts: 3,463	Quote: Originally Posted by paulyoung666 ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot , i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please ) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way That won't do any good, As far as I know Comet are the only major retailer who cover dead pixels and screen burn in their guarantee (if you read the tiny fine print of retailers like Currys or Richer Sounds for example you will see they exclude these faults). I understand that you only have the manufactuer guarantee which as was stated above, will only cover dead pixelling when there are at least 5 dead pixels in any one area (it varies from make to make), so it won't make any difference if you bought that TV in Currys or whereever. Last edited by steveyboybmth : 13-04-2007 at 22:52.

DS Forums

1 dead pixel , 32" lg lcd tv

13-04-2007, 23:42	#22
rock8633 Forum Member Join Date: Dec 2001 Location: yorkshire Posts: 1,306	theres no guarantee that when you buy a new lcd that it hasnt already got dead pixels and this is stated by all manufacturs, i was lucky when i bought mine that the HD socket didnt work as well as having 2 dead pixels , thats the only reason for the swap...

14-04-2007, 00:13	#23
daveac Forum Member Join Date: Oct 2006 Location: Manchester UK Posts: 466	Quote: Originally Posted by paulyoung666 maybe dead was wrong , it is stuck showing red permanently Still not nice I know - but won't that be classed a 1 stuck sub-pixel - ie. not even one pixel. I hope it's not too near the centre of the screen. Cheers, daveac Last edited by daveac : 14-04-2007 at 00:34.

14-04-2007, 00:23	#24
iDan Forum Member Join Date: Jun 2004 Posts: 8,812	Quote: Originally Posted by daveac Still not nice I know - but won't that be classed a 1 stuck sub-pixel - ie. not even one pixel. It will, indeed.

14-04-2007, 09:22	#25
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by paulyoung666 ok , hands up , i know what you are saying and to a certain degree i agree with you , from my point of view though , i demand perfection , i have not got perfection though , so therefore i am going to argue the toss over it , if i get nowhere then so be it , at least i know i have given it my best shot , i also have visions of me stood in comet telling everybody who is looking at buying from there that i would go elsewhere because if they have a problem then they are going to have major hassle !!!!! , i have got the engineers appt brought forward to monday afternoon from a week tomorrow so if i dont post come monday can someone please forward a cake ( chocolate please ) with a file inside it so i can break out of jail as i will most likely be up on a murder charge if i dont get my own way If you're that concerned about it, be prepared to take Comet to small claims court over the matter!.