The job should be done in the home.

Oh, and Nigel, I'm about to send you a PM.

I was listening to a salesman in Comet the other day explaining their after sales warranty and seven pixels were mentioned for the manufacturer to care.

Also if you took out the extended warranty you get your TV replaced even if you get just one dead pixel.
Last edited by stvn758 : 28-04-2007 at 17:42

Well I feel sorry for him!

I usually use three benches to change a panel, one for the set, one for the new panel, and one to put the old panel on when it comes out.

He may (probably will) bring a stand to hold the set, but he'll still need a fair bit of room - and a lot of screwdrivering!!!.

so ...................... , the bloke came yesterday morning with the new panel , nice friendly guy and all that but the panel was wrong !!!!!!!!!!!!!! , so the tv was pulled apart for nothing !!!!!!!!!!!!! , anyway , there was no one in the service centre so an answer to the outcome could not be had , i rang comet service and the lass on the phone that another new panel would need to be ordered !!!!!!!!!!!!! , so i said hang on , i was told if a new panel was not available in 14 days i would get a refund or replacement , and as the tv has not been repaired i am going to pursue that avenue on tuesday , it sems quite clear to me , i was wondering what other ppl thought about it , tia ---- paul

leave it! if you can see one dead pixel from an average distance sitting in a lounge say, then your eyes are super human. lol.

maybe a read of the full thread might be in order

Why the attitude?

You seem to be criticising every aspect of this, even though it shouldn't be happening!

it wasnt attitude , i was making a point that reading and not quoting the first post would have been in order

I would just like to say thanks to you. The pressure method fixed a dead pixel that my hubby's monitor has had since he bought it ages ago.

He thought it was a windup and was gobsmacked when it actually sorted it out

I have had an LG 26" LCD for about six months. Shortly after purchase I noticed one dead pixel near the centre of the screen. However, it is not noticeable from a normal viewing distance and no others have appeared since. I don't worry about it and have almost forgotten it is there. I would be embarrassed to call an engineer out over such an insignificant fault.

As far as I am aware, TV manufacturers have different policies with regards to dead pixels and very few in the EU would regard one dead pixel as enough of a problem to justify replacement. I don't think dead pixels can be repaired. Stuck pixels may be 'reactivated' by using some the tricks already mentioned in this thread.

See Wikipedia (and links from this page) for more information.

just got the call , full refund or replace as i like , top result i reckon

Good luck getting a refund, you'll need it.

You'll get a gift voucher to the value if there's nothing else instore.

You do realise that the chances of your next LCD having a dead/stuck pixel is still fairly high?

Don't know about cheap sets, but Sony and Sharp very rarely have any duff pixels - with either of those the chances of a new set having a duff pixel are VERY slight.

I've seen a few Sharp sets with dead pixels, only a couple on Sony's though.

refund if i want it , says so on the back of the g'tee slip , and yes i do realise i stand a chance of getting a duff pixel on whatever i get next , that bridge will be crossed as and when i get to it

You'll have been given an SED number, that doesn't entitle you to a refund.

just confirmed with the store that a CASH refund is going to be provided tonight

Weird.

That's completely against company policy, having said that though, so is the TV being written off.

Next time go buy a TV from somewhere else, find a dead pixel and they'll stick to the manufacturers guidelines, meaning you're stuck with it.

Exceptional service from Comet, in my opinion.

quite agree , not complaining either , had a look at tesco yesterday and they are doing the 32LC3R for £500 , seems a reasonable price , i know i can get it cheaper off the net , but spending that sort of money i want somewhere physical to go back to if there are problems

Tesco divert you to the manufacturer, as do Currys and the likes.

Comet is the *ONLY* electronics retailer with it's own service backup.

No it's not!

It might be the only MULTIPLE - but no way is it the only electronics retailer!, there are thousands of others who have their own service backup.

In any case, it's not the manufacturers responsibility, it's the retailers - it's up to them to sort any problems out, not shove you off to a third party.

interesting , so , is the tv i looked at ok at £500 or suggest an alternative if possible , needs to be around £500 and on the highstreet

Yes, multiple.

Sorry i didn't make that clear

How much did you pay for your original LG?

£800 one year ago